• Demonstrating how a share services organisation model can transcend cost reduction, becoming a strategic lever through operational optimisation and business alignment. 
• Designing and implementing a practical framework for transforming existing Shared Service Organisations (SSC/GBS) into a value-generating GBS organisation that adds competitive advantage to your company. 
• Looking at the competitive advantage factors in your SSC/GBS that can influence senior management. 
• Exploring how a well-designed GBS model can drive innovation, improve service delivery, and enable business growth, challenging the misconception of SSCs as mere cost centres. 

• Explore real-world use cases of Generative AI in shared services, including finance, HR, and customer operations.
• Discuss the practical challenges and opportunities of AI adoption, including technology readiness and organizational alignment.
• Gain insights from leaders who have moved beyond the hype to deliver tangible outcomes with AI in their operations.

• Hear firsthand results from organizations that have implemented Generative AI initiatives in shared services.
• Examine lessons learned, key challenges, and success factors from these projects.
• Explore strategies to replicate success and avoid pitfalls when deploying AI-driven solutions.

• Hands-on exercises to identify high-impact areas for AI implementation in shared services.
• Develop a roadmap for accelerating AI adoption, including setting priorities, allocating resources, and measuring ROI.
• Collaborate with peers to brainstorm solutions to common AI deployment challenges.

Each group will present their findings, key takeaways, and actionable strategies to the broader audience at the end of the session.

Finance & Accounting:

• Discuss how AI is transforming processes like accounts payable/receivable, reconciliations, and financial forecasting.
• Share best practices for integrating AI into finance workflows while ensuring compliance and accuracy

HR:

• Explore the role of AI in talent acquisition, employee engagement, and workforce analytics.
• Discuss how to leverage AI to enhance HR efficiency and improve employee experiences.

Customer Operations:

• Dive into AI-driven enhancements in customer support, service delivery, and personalization.
• Share ideas for integrating AI into customer operations to drive satisfaction and loyalty.