Pratik Mukherjee

Head of Performance & Programs Team Global Express

Main Conference Day One - Wednesday 15th May 2024

8:55 AM SSOW 2024 Opening Panel | Unlocking New Value Levers and Enabling Functional and Enterprise Transformation: Beyond Conventional Methods

Shared Services organisations are under pressure to deliver value in new ways. This opening panel will identify new value levers to drive not just efficiencies but also alignment and growth. Our expert panel members will share their experiences and insights on what those levers are for their organisations and how they are turning up the dial on the value conversation.  

·        Driving an organisational mindset shift: How to turn the optics of shared services from the necessary evil cost play to a value enabler 

·        Delivering and sustaining value through process, automation and customer centricity 

·        Exploring new value levers beyond the conventional methods: what are the methods and frameworks? 

2:50 PM Panel | Becoming the Enterprise Transformation Engine: Harness New Value Creation through Customer Centricity, Digital Engagement & GBS Maturity

·        Developing digital-led multi-functional global business services  

·        Maturing towards GBS 2.0 by focusing on customer centricity, employee experience and digital experience 

·        Taking a strategic role in leading functional transformation in finance, HR and other key areas 

·        Building the GBS value cases in all key functions and expansion 

Check out the incredible speaker line-up to see who will be joining Pratik.

Download The Latest Agenda