Shakira Snowdon

Country Head: Philippines Pepper Money

Main Conference Day One - Wednesday 15th May 2024

Main Conference Day Two - Thursday 16th May 2024

1:40 PM Reinventing and Evolving the Service Delivery Model for Flexibility & Customer Centricity

  • Moving up the value chain at a rapid pace through service delivery orchestration and re-modelling
  • Moving service delivery from an FTE based to volume-based model: the key drivers, benefits, risks and challenges
  • Driving the evolution of the service platform to drive standardisation and customisation at the same time

Check out the incredible speaker line-up to see who will be joining Shakira.

Download The Latest Agenda