IDG A:

Hosted By Blackline

IDG B:

Mindset Shift - Unlocking Growth: From Process as a Roadblock to Process as Your Secret Weapon

Many teams resist process management, seeing it as bureaucratic rather than enabling. This session will explore how to reposition process thinking as a driver of efficiency, scalability, and innovation. 

Thomas Kohlenbach, Principal Consultant, GBTEC

Greame Henley, Business Process Improvement Manager, Datacom NZ 

IDG C:

Consolidate and Automate Credit Management 

FSS teams face increasing demands, and automating accounts receivable can help. Learn how to transform business processes into automated workflows, consolidating onboarding, invoicing, and payment allocation. Discover the benefits of centralising account data, task management, and real-time reporting, helping your business do more with less, efficiently. 

Hosted by Dion Appel, CEO & Managing Director, Opypro  

IDG D:

AI- Enabled Automation in Shared Services 

Explore how AI-driven automation is transforming shared services, enabling efficiencies, reducing errors, and streamlining repetitive tasks. Discussions will focus on implementing AI for maximum impact and navigating challenges like data management and workforce adaptation. 

IDG E:

Redefining Service Experience Excellence 

Redefine what “service excellence” means in shared services through insights on customer-centric approaches, end-user personalization, and innovative service models that enhance engagement, efficiency, and overall satisfaction in service delivery

IDG F:

Workforce Excellence

Delve into strategies for building a resilient, skilled, and engaged workforce in shared services. Discussions will cover workforce transformation, upskilling, talent retention, and the role of culture in driving performance and innovation

IDG G:

Data driven transformation

Understand the transformative potential of data and analytics within shared services. Discussions will focus on building a data-driven culture, leveraging insights for decision-making, and optimizing service delivery through predictive analytics and real-time data.

IDG H:

Outsourcing reimagined

Reconsider traditional outsourcing models and explore innovative approaches to partnerships that go beyond cost savings. Topics will include co-innovation, value-based outsourcing, and collaborative partnerships that drive strategic benefits.