Driving Enterprise Innovation and Growth in an Uncertain World

For 28 years SSOW Australasia has been the place for the industry to connect, to innovate, to advance, and to revolutionise. In 2025, Shared Services is evolving and transforming faster than ever before. As we head towards 2030, this will truly be an era of unparalleled change, innovation, overhaul and excellence within in the industry.

More importantly, we are going to get you set for the era of business services. The decade where you supercharge your SSC’s delivery, scope, capability, AI transformation, process, workforce and customer excellence
 
Your business services strategy is the foundation of business capability, growth and delivery – your strategy, your technology choices, your workforce, your process, your delivery of customer excellence– you as shared services leaders and teams are masters of your organisation’s destiny.

Ready to take on the challenge? Ready to take advantage of every opportunity?
We sure are! Welcome to 28th Annual Shared Services and Outsourcing Week Australasia 2025, taking place at the iconic Marvel Stadium in Victoria from 12-15 May 2025.

You will meet and engage with:
✓   Shared Services    ✓  GBS    ✓  Business Services    ✓  Finance    ✓  HR  ✓  Procurement    ✓  Intelligent Automaton    ✓  Service Delivery    ✓  IT 
✓  Strategy & Transformation Heads    ✓  Digital Transformation Leaders

SSOW 2025 World Class Speakers Include:

Why Attend SSOW Australasia?

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NETWORK AND CONNECT WITH PEERS, TECHNOLOGY PROVIDERS AND THOUGHT LEADERS

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Future-Proof your Field Service Business Model for Sustainable Growth

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Embrace Digital Transformation to Connect the Dots

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Unlock Operational Efficiencies Like Never BeforE

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Leave Equipped with Actionable Strategies to Transform your Field Service Model

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Dedicated opportunities to ask questions to onstage leaders to ensure you get the most out of each and every session

Key Sessions To Look Forward To:

Grant Lovelock, Department of Finance

Streamline processes and maximize ROI with Grant Lovelock’s roadmap to digital transformation at SSOW! 

Sharmini Krishnan, Philip Morris International 

AI meets shared services: Learn from Sharmini Krishnan how to drive smarter decisions with data!

Venkat Kumar, Kone


Transform your GBS strategy: Venkat Kumar reveals the keys to agility and scalability in his session

Ravi Ramachandran, Telstra

Lean, Agile, and Six Sigma in action: Ravi Ramachandran reveals the secrets of service excellence at SSOW!

Sponsor SSOW 2025

Enquire today to be involved SSOW and put your solution in front of decision makers from Shared Services, GBS, Finance, HR, Procurement, IT and more!

Exclusive Experiences ONLY at SSOW 2025

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SSOW Impact Awards

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SSOW Leaders Boardroom

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Interactive Discussion Groups

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Unparalleled speaker line up

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Technology Demonstration Drive

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Focus Days

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Speed Networking

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Big Ideas Stage

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Exhibition Hall & Solutions Hub

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Deep Dive Tracks

SSOW Impact Awards 2025

SSON's Shared Services & Outsourcing Impact Awards is a globally recognised, annual industry awards ceremony, which honours and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiative.

Make sure to get your entry in, and celebrate your teams’ success!

DOWNLOAD THE 2025 SSOW IMPACT AWARDS BROCHURE

Business Service Leaders at SSOW 2024:

A 5-Star Event! Why are leaders attending SSOW!

The 2024 SSOW, by far, exceeded my expectations. I was so fortunate to meet and connect with many like-minded people and took away some great ideas to incorporate into my workplace. It was my first SSOW and I will be back. Looking forward to next year's.

Tash Grant, ACT Government

The Shared Services and Outsourcing Week (SSOW) Conference and Awards Night is THE premier event for the sector. I highly recommend investing in attending this event to network with peers, learn from experienced operators about their successes and challenges, and collaborate as we continue to develop the field of practice and research. This is an unparalleled opportunity to gain insights, share knowledge, and learn about innovation in shared services

Dr. Kym Davis

Attending the conference was an incredible experience, filled with inspiring conversations and innovative ideas.

Evan Sams, Kraft Heinz