Jerri-Lynn Misiak

* Experienced professional in HR Shared Service and Business Process Outsourcing operations and implementations, service delivery and contact center

* Extensive senior management experience,

* Proven success in managing large scale operations and client relationships,

* Advanced problem solving abilities, providing innovative and cost saving solutions,

* Ability to define programs that will contribute to increased client satisfaction,

* Ability to implement strategic plans, experience in leading multiple, large scale initiatives within an organization,

* Proven success in budget, expense and project management

Specialities: Shared Services, Human Resource Business Process Outsourcing (HR BPO),Transformation and Change Management, People Management and Talent Development, Program Management, Client Relationship Management, Service Delivery, and Operations Management (Retail and HR Industries)