Automation is a buzzword in most industries now. However along with "automation" can come anxiety from employees about job loss and headcount. Having the respect and loyalty of your employees has always been important, but now it's more important than ever. It's key that management have the support of their employees before implementing their automation strategy. Grab the article to see the 10 ways that change management is supporting the automation agenda. If you'd like to receive the article directly, please email enquiry@iqpc.com. 

This interactive report outlines and analyzes the top benefits and emerging value-added services North American Shared Services provides to their enterprise. The report includes but is not limited to, top performing SSOs of 2019 and their metrics, new HR shared services metrics, and and new RPA metrics. To receive a copy directly to your inbox email enquiry@iqpc.com

Separate your brand from the competition with our 2020 - 2021 media kit! Our brand new kit includes new ways for you to leverage your organization and connect with decision makers. The digital prospectus includes information on:

• Demographics on our community
• Case studies from past partners
• Schedule of digital opportunities
• and more...

Fill out the form or email sponsor@iqpc.com for full details.

In order to prepare for tomorrow, it is important to understand where the industry sits today. Many members of our community are using this time to reflect on their organization’s current situation in order to know what their next move should, and will, be. The Shared Services team collected information from practitioners in our network to identify their tops needs at the moment and learn where they see the industry moving forward so that our partners can showcase their solutions to help practitioners meet their goals.

Questions asked include:

• What is currently limiting your ability to deliver services?
• What are the most important benefits of shared services to your enterprise?
• What impact do you believe COVID-19 will have on global business services delivery models?
• If you have (or plan to have) a GBS, what are your main objectives for it in the next 5 years?
• And more...

Access the piece or request a copy sent straight to your email here to read about what the future holds for the shared services industry.