Adam May

Process Improvement Lead, Strategy & Integration Google, Inc.

Main Conference Day Three: Wednesday, March 10, 2021

1:05 PM UTIIZE DESIGN THINKING PRINCIPLES IN MANAGER EXCELLENCE

During these times of austerity, investment is still being made in AI technologies to keep hitting KPIs and service levels despite an unexpected workforce reduction. Attend this case study to:

• Learn how one company utilized AI technologies to stabilize operations

• Determine how to upskill your workforce so it doesn’t get left behind

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