Developing the earliest natural language processing (NLP) applications
for ECM, later with Artificial Intelligence and Machine Learning (AI, ML), has
led their introduction into Document Imaging and Capture while at FileNet and
IBM. Now at ABBYY, a leader in
intelligent document processing, he currently manages its Document Capture
business.
Over the past year, COVID-19 forced rapid adoption of automation and virtualization technologies and practices to keep businesses open when work moved from offices to the home. Shared Services teams have been pushed to their limit adapting their organizations to the new working conditions, often using available automation tools to focus on repetitive back office tasks. While back office tasks were the obvious place to start, artificial intelligence (AI) can bring automation to difficult skilled work, enabling your knowledge workers to multiply their productivity.
Key learning points