Robert Bradford

VP, GBS Zimmer Biomet

Robert Bradford is the former Sr. VP of GBS Operations for AkzoNobel, a $17B USD multinational maker of decorative paints, protective 

Main Conference Day Three: Wednesday, March 10, 2021

12:25 PM PANEL: THE CHANGING FACE OF OUTSOURCING: HAS COVID-19 RESHAPED THE BPO RELATIONSHIP?

Almost everyone agrees that the BPO industry is forever changed, however many disagree on to what extent it will evolve. Join this session to:

• Debate how the relationship has evolved in the months following the pandemic.

• Learn how the client/ vendor relationship has changed to allow for the strength, agility and flexibility needed to weather the storm.

• Discuss the difficulties in knowledge transfer and training

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