FOKUSTAG UND WORKSHOPS - Dienstag 19. November 2024

Opening

8:15 am - 9:15 am Registrierung Fokustag

9:15 am - 9:30 am Welcome to the Focusday - Conference Opening by IQPC and the chair

Armand Angeli - Vice-President, Digital Transformation and International Groups, DFCG and Expert, EuropIA Institute

Ballroom, EN

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Armand Angeli

Vice-President, Digital Transformation and International Groups, DFCG and Expert
EuropIA Institute

Keynote and Panel

9:30 am - 9:55 am Revolutionizing Tomorrow - Unleashing GenAI

Matthias Egelhaaf - Global Head of Digital Solutions, Siemens Business Services

Siemens, Ballroom, EN

·       The use of digital solutions and Gen AI in shared service organisations

·       Impact on productivity and customer relationships

·       How Gen AI is revolutionizing the future of work

·       Advantages: reduced costs, new value-added, accelerated deployment time

·       Examples: H2R Job Profile and Bionic Agent

 

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Matthias Egelhaaf

Global Head of Digital Solutions
Siemens Business Services

Axa GBS, Sandoz, DFCG, Ballroom, EN

·       Explore various generative AI tools to align with potential functional areas and objectives

·       Integrate generative AI tools with existing technology systems

·       Propose strategies for maintaining a balance between automation and human involvement

·       Manage your Data: the journey from unstructured Data to structured Data

·       Discuss real-world success stories of organizations leveraging Generative AI to drive efficiency

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Miguel Macias

Former Global Head P&O Operations
Sandoz

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Boris Leinweber

Head of Industrial Automation
Axa Global Business Services

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Karan Lal

Director - Digital Transformation EMEA
HighRadius

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Armand Angeli

Vice-President, Digital Transformation and International Groups, DFCG and Expert
EuropIA Institute

10:35 am - 11:05 am Coffee Break

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Armand Angeli

Vice-President, Digital Transformation and International Groups, DFCG and Expert
EuropIA Institute

Case Studies

AI and GenAI in Finance, HR and Marketing

11:30 am - 11:30 am Welcome from the Chairman
Armand Angeli - Vice-President, Digital Transformation and International Groups, DFCG and Expert, EuropIA Institute
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Armand Angeli

Vice-President, Digital Transformation and International Groups, DFCG and Expert
EuropIA Institute

AI and GenAI in Finance, HR and Marketing

11:30 am - 11:55 am Piloting Gen AI in P2P Processes – Challenges and lessons learnt
Zoltan Kappelmayer - GBS – User Experience and Solutions Head, Sanofi

Sanofi, Ballroom, EN

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Zoltan Kappelmayer

GBS – User Experience and Solutions Head
Sanofi

AI and GenAI in Finance, HR and Marketing

11:55 am - 12:20 pm Increasing productivity with Gen AI, 3D Visualisation and Automation
Klaus Rovara - VP Global Business Services Marketing “The Digital Hub”, BSH Home Appliances Group

BSH Home Appliances Group, Ballroom, EN

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Klaus Rovara

VP Global Business Services Marketing “The Digital Hub”
BSH Home Appliances Group

S4 Hana und R2R

11:30 am - 11:30 am Welcome from the Chairman
Balint Hoffer - Former Vice President, RTR Service Delivery, Paramount
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Balint Hoffer

Former Vice President, RTR Service Delivery
Paramount

Volkswagen Financial Services, Madisson, EN

·       Global SAP S/4 HANA implementation on a template greenfield approach

·      Rollout in over 20 Markets (fully remote)

·      From 2019 until 2028

1.     Focus 1: “Success factors of the previous service provider model in the programme”

2.     Focus 2: „Expansion of the existing DL model by integrating an internal VW offshore centre in India“

3.     Focus 3: „The offshore service provider model as a basis for subsequent governance in a tight resource market“

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Jens König

Program Manager Strategic Programs
Volkswagen Financial Services

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Antje Brandt

Abteilungsleiter IT Domain Owner Risk, Finance, HR
Volkswagen Financial Services

Lilly, Fresenius Kabi, Paramount, Maddison, EN

• Successfully transitioning to S4 Hana and entering the stabilisation phase

• What are the key main aspects to look our for?

• What have been the challenges along the way and how have we solved them?

• Tips for migrating the data from one system to the other

• Talent management and correcting estimating the size of the team in the highest point of implementation

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Christoph Oehlschlaeger

Senior Director, S/4 HANA Implementation Leader Finance, GBS, Integrated Services
Lilly Deutschland

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Lars Hölzer

Head of Business Services & Digital
Fresenius Kabi

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Balint Hoffer

Former Vice President, RTR Service Delivery
Paramount

12:25 pm - 12:30 pm 5 Min Roundtable-Pitch und Zeit, Ihren Roundtable zu finden

IDGs

Holcim, Foyer Front, EN

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Carlos Garrido Pedraz

Head of Business Service Centre, European Business Services
Holcim

IDG 2

12:30 pm - 1:00 pm MDM and Data Governance in the Digital Transformation from R3 to S4Hana
Sabine Baasch - Head of Master Data & Data Governance SAP S4HANA, TÜV NORD Service GmbH & Co. KG

TÜV Nord, Foyer Back, EN

  • Challenges for MDM during transformation
  • To what extent standardisation?
  • Who maintains the data?
  • Implementation of Data Governance
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Sabine Baasch

Head of Master Data & Data Governance SAP S4HANA
TÜV NORD Service GmbH & Co. KG

IDG 3

12:30 pm - 1:00 pm Automation + AI Agents – Formulating an Action Plan to drive ROI
Benedikt Blaser - Senior Customer Success Manager, Automation Anywhere

Automation Anywhere, Ballroom, EN


Discover how AI Agents can revolutionize your business efficiency. In this interactive session, we'll explore market trends, share live demos, and discuss your specific needs. Together, we'll formulate an action plan to drive maximum ROI.

Don't miss this opportunity to learn and connect with industry experts!


Speakers:

Joana Koschwitz: Senior Solution Engineer, Automation Anywhere

Stefan Schmalbach: Account Executive, Automation Anywhere

Philipp Fuhrmann: Account Executive, Automation Anywhere

Benedikt Blaser

Senior Customer Success Manager
Automation Anywhere

Lunch

1:00 pm - 2:15 pm Lunch and Networking

Presentations and discussions

2:15 pm - 2:40 pm Delanguaging: Navigating Language Barrier - Linde’s Journey to Language Independence in 2024
Dr Robert Lieglein - Executive Director Global Business Services, Linde AG

Linde, Ballroom, EN

·       From Linguistic Diversity to Efficiency: Linde's transition from a multilingual Offshore-Nearshore model to Delanguaging using translation tools

·       Strategic Alignment with the CFO: Setting clear objectives and identifying top digital Initiatives for productivity growth year on year

·       Centralization, Process Optimization, and Continuous Automation for seamless business operations

·       Harnessing AI, Gen AI and LLM: Use-Cases in Finance and HR to drive Innovation and Performance Enhancement

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Dr Robert Lieglein

Executive Director Global Business Services
Linde AG

Evonik, Philipp Morris International GBS, Jacobs, Viessman Climate Solutions, DFCG, Ballroom, EN

·       The cultural impact on the modern workplace - How generative AI will change the job roles of the future and the way we work

·       How do we prepare employees for the change that is coming, sell them the motivation to use new technologies and and get them on board

·       Future of Work & Talent Management: Preparing for Job Displacement, Investing in Upskilling & Reskilling

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Stefan Hoffmann

VP People Operations, Data & Systems & MD Viessmann Shared Services GmbH
Viessmann Climate Solutions

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Wioletta Strączek

Senior Director, GBS Finance Transformation and Lean Partner
Jacobs

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Krzysiek Znaleziony

Head of Digital Transformation
Philip Morris International GBS

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Gabriela Ortiz

Head of Future of Work
Evonik

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Michael Castro

Sales Executive Senior
FIS

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Armand Angeli

Vice-President, Digital Transformation and International Groups, DFCG and Expert
EuropIA Institute


2:15 pm - 2:40 pm Centralize & Standardize R2R Into Your Shared Service Center


Malgorzata Figaszewska - GBS/SSC Expert, GBS/SSC Expert

GBS/SSC Expert, Madisson, EN

·       Harmonisation of the entire global process and system landscape

·       Change management: Collaboration and communication

·       Technology for finance transformation

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Malgorzata Figaszewska

GBS/SSC Expert
GBS/SSC Expert

Amway, OMV, Lilly Deutschland, IAG GBS, PAramount, Madisson, EN

  • ·       Automation and Technologies:
  • Defining and creating an end-to-end process for effective closing and reporting with accuracy
  • Improving processes to ease the tedious tasks for accountants and increase user experience
  • Global Process Management:
  • Create more value over the whole chain: optimising the R2R Process outside the GBS organisation
  • Integrating Process Transformation into Technology Transformation
  • Cultural change
  • Developing and key metrics for performance monitoring and reporting
  • Examining how S4Hana implementation is driving the maturity of R2R processes 
  • Knowledge Management in R2R
  • What is the role of AI and GenAI in R2R?
  • How can generative AI leverage SAP S/4 HANA strong system capabilities (i.e. data processing and Analytics)?
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Barbara Cech

Vice President Record2Report
OMV

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Dirk Nikolai

Associate Director General Accounting, Global Business Solutions - SAP S/4 HANA Design Lead
Lilly Deutschland GmbH

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Luis Neves

RtR Head
IAG GBS

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Balint Hoffer

Former Vice President, RTR Service Delivery
Paramount

End Focus Day

3:20 pm - 3:50 pm End of Speaking Sessions, Coffee Break and Registration for Workshops

Workshops

Workshop C

3:50 pm - 5:20 pm Master the Touchless Close: Redefine Your R2R Process
Shak Akhtar - General Manager, Finance Automation, Redwood

Redwood, Ballroom, EN

Join us at Redwood’s exclusive workshop where the innovative concept of Touchless Close in R2R takes center stage. This event alongside delegates from E.ON and Syntegon is designed to help you reimagine and revolutionize your approach to financial reporting, offering an opportunity to learn from experts and peers who have successfully navigated this journey.


Highlights:

• Real-world strategies: Implement a highly automated, efficient R2R process with minimal manual intervention

• Seamless integration with SAP: Leverage automation to enhance accuracy and compliance

• Transform your financial close process: Turn it into a strategic asset through comprehensive automation

• Hear directly from industry leaders: E.ON and Syntegon about their own journey towards automated R2R processes

 

Case-Study:

Siemens' automation journey: Learn how Siemens is embracing unprecedented levels of automation with their global R2R processes, including:

• Implementing reconciliation automation, outpacing the capabilities of their previous solution

• Rolling-out task management and automation of journal entry and accruals

• Extending automation to streamline fixed assets processes, showcasing their commitment to innovation and efficiency in finance operations


Arla Foods' transformation: Discover how Arla Foods achieved end-to-end R2R automation resulting in:

• Reduced time required to complete the month-end close by 30%, from 10 to 7 days.

• Automation of 98% of financial close-related processes.

• Improved process standardization and data quality, enhancing audit readiness and visibility.

• Significant reduction in manual effort, allowing employees to focus on value-added tasks


With the confirmed participation of the following:

Shak Akhtar, General Manager, Finance Automation, Redwood

Stefan Schmidt, Director Finance & Accounting, Director Finance Transformation, Syntegon

Thomas Snay, Head of GBS, Syntegon

Stephan Killian, Business Development Manager, E.ON Accounting Solutions GmbH (to be confirmed)

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Shak Akhtar

General Manager, Finance Automation
Redwood

Workshop D

3:50 pm - 5:20 pm Creating a culture of trust and appreciation for increased employee engagement
Borke Daniel-Thill - Global HR Business Partner Enterprise Services, Siemens Healthineers

Siemens Healthineers, Madisson, EN

·       Why trust is key (Interesting answers from neuroscience)

·       Appreciation, Reward and Recognition – 3 corners of one triangle

·       The individual language(s) of appreciation

·       Thriving in a culture of trust and appreciation: examples and own experience

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Borke Daniel-Thill

Global HR Business Partner Enterprise Services
Siemens Healthineers

Workshop F

3:50 pm - 5:20 pm Workshop F - GenAI for a Greener Future: Sustainability through Innovation
Torsten Heller - Managing Director, Managed Services and Intelligent Transformations, Accenture

Accenture, Lexington Avenue Salon, EN

Join us for a workshop exploring the intersection of Generative AI and sustainability, with a focus on real-world applications in supply chains and beyond. A sustainable future hinges on innovative approaches to reduce environmental impact while meeting the needs of businesses and a growing population.

  • Introduction: Key sustainability challenges addressed through AI.
  • Sustainability in Focus:
  • Integrating sustainable AI practices
  • ESG reporting and actionable steps
  • In-depth exploration of supply chain sustainability and supplier management
  • GenAI for a Greener Future:
  • How Generative AI can promote sustainable practices
  • Real-world technology solutions, such as efficient energy sourcing or innovative recycling and upcycling methods
  • Interactive demos showcasing AI applications in green initiatives
  • Use cases from current engagements and the art of possible
  • Discussion: Open dialogue on AI's potential in fostering a sustainable future.


SPEAKERS:

Torsten Heller, Managing Director, Accenture

Charlotte Saunion, Managing Director, Accenture

Henry Greulich, Managing Director, Accenture

Claudia Fischer, Managing Director, Accenture

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Torsten Heller

Managing Director, Managed Services and Intelligent Transformations
Accenture

Abendworkshops

Workshop A

5:30 pm - 7:00 pm How might we scale Automation through design, process and technology?
Christian Brumm - Head of Finance Operations Excellence, Zalando SE

Zalando, Lexington Avenue Salon, EN 

·       Why "GenAI" is NOT on top of my priorities, right now?

·       How might we fully utilize the business application landscape?

·       How might we adapt the operating model - what does this mean and how did we manage it?

·       How might we create an effective portfolio of skills and talents?

 

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Christian Brumm

Head of Finance Operations Excellence
Zalando SE

Workshop B

5:30 pm - 7:00 pm Transforming Finance & HR: Harnessing the Power of GenAI in Shared Services
Dirk Rudolf Hein - VP, Head of SSC Finance & HR Operations Germany & Alps, Deutsche Post
Leonie Bayer - Associate Partner Travel & Transportation, IBM

Deutsche Post, Ballroom, EN

 

·       Leveraging Cutting-Edge Technologies: AI, ML, and Automation for Enhanced Value

·       Beyond Cost Savings: Prioritizing Process Improvements and User Experience

·       Navigating the Hybrid Work Environment: Revolutionizing Employee Experience

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Dirk Rudolf Hein

VP, Head of SSC Finance & HR Operations Germany & Alps
Deutsche Post

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Leonie Bayer

Associate Partner Travel & Transportation
IBM

Workshop E

5:30 pm - 7:00 pm Mastering the Shift to Service Experience: Unleashing the Power of Enterprise Service Management
Kurt Oellermann - Partner, Deloitte Consulting Germany
Manuel Knoll - Senior Manager, Deloitte Consulting Germany

Deloitte Consulting Germany, Madisson, EN

Labor arbitrage, ERP upgrades, and process optimization remain relevant, but significantly more is needed to future-proof GBSs. All stakeholders, from the C-suite to employees, suppliers, and partners, demand better service quality, speed, and intuitive digital experiences with every interaction, all to be delivered at even lower operating costs. Applying traditional thinking, models, and toolkits cannot meet these demands.

  • We would like to engage with you in a discussion, including interactive breakout sessions with peers. This discussion will focus on how shifting to a service-centric experience and implementing a high degree of automated service delivery using the ServiceNow Platform can future-proof your shared services and enhance its reputation within the enterprise.
  • The transformation entails much more than an ESM digital platform implementation. We will explore lessons learnt from the different paths taken and how a bottom-up tech-centric approach, the most common approach, can create a false sense of comfort that the transformation is underway and will succeed. 
  • And finally, we will explore how a unified approach to ESM across all service and functional areas will accelerate the transformation to worldclass service status.
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Kurt Oellermann

Partner
Deloitte Consulting Germany

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Manuel Knoll

Senior Manager
Deloitte Consulting Germany

Networking

7:30 pm - 7:30 pm EY Drinks Reception - By invitation only.

Join us for an unforgettable evening of networking, innovation, and inspiration during the EY Drinks Reception in the Library. We invite you to connect with other GBS experts, follow-up on earlier discussion, and – of course – enjoy the atmosphere in the Library after a long conference day.

EY invites you to their GBS Innovation & Networking Night!