Download the free agenda here to view all conference content.

What the event 2024 will be about: GBS 2025. PEOPLE, PROCESSES, DATA AND TECHNOLOGIES IN HARMONY - INTELLIGENTLY MANAGING THE AI REVOLUTION, SHAPING DIGITAL ECOSYSTEMS AND PRIORITIZING SUSTAINABILITY

Increase your productivity through generative AI, language independence, data quality and customer centricity!

By downloading our conference brochure 2024 you will receive:

• An overview of all three event days, including presentation schedule
• An overview of our confirmed speakers for 2024
• Presentation of our advisory board
• Thematic highlights 2024 at a glance
• Overview of our SSOW Excellence Awards and how you can apply
• Our partners 2024
• Price packages and early bird discounts
• Registration form

Download the brochure for free. 

According to industry research, over 70% of finance professionals are currently navigating challenges related to ESG integration, optimizing Record-to-Report processes, and implementing S/4HANA. Recognizing the growing need for practical insights in these areas, we've created this Finance Interview eBook to provide you with essential knowledge and strategies. Whether you're just beginning your journey or looking to refine your approach, this eBook is designed to equip you with the tools needed to excel.

Download your complimentary copy of the eBook now and explore:

• Exclusive insights on ESG from industry leaders.
• Proven strategies for optimizing Record to Report processes.
• Expert advice on successful S/4HANA implementation.
• Contributions from top companies, including Siemens Energy, Volkswagen Financial Services, Amway and OMV.

Get Your Free Finance Interview eBook Today!

Explore the insights of Torsten Kordon, Vice President Global People Services EMEA at Continental AG, as he delves into the complexities and innovations of integrating AI for cost optimization and efficiency in HR services.

What You Will Learn:

• AI Integration Methodology: Gain insight into Continental's approach that prioritizes problem-solving over technology-first strategies in AI integration within HR.
• Efficiency and Cost Reduction: Discover the specific HR areas where AI has driven significant improvements in efficiency and cost savings.
• Overcoming AI Training Challenges: Learn about the hurdles encountered during the AI model training phase and the innovative solutions implemented to overcome them.
• Ensuring Compliance and Security: Understand how Continental maintains GDPR compliance and robust data security within their AI-driven HR processes.
• Future Trends in HR Automation: Explore how automation is influencing service hub strategies and the shift towards flexible, location-independent work arrangements.

Expand your knowledge of AI applications in HR services with this in-depth interview featuring Torsten Kordon. Watch the video or download the written interview for free to uncover valuable insights into the future of HR automation and cost optimization.

Explore the Future of Record-to-Report with Barbara Cech, Vice President Record2Report at OMV

In this in-depth interview, Barbara Cech, Vice President Record2Report at OMV, discusses the transformative strategies and technologies that are shaping the future of the Record-to-Report (R2R) process at OMV. With a focus on standardization, automation, and the integration of AI, Barbara provides valuable insights into how OMV is achieving efficiency and accuracy in financial reporting.

What You Will Learn:

Key Components of an Effective R2R Process: Understand the critical role of standardization, automation, and smart distribution of tasks in optimizing R2R operations.

Balancing Efficiency and Accuracy: Discover the challenges and strategies in balancing these competing goals within the R2R process.

Impact of S4Hana Implementation: Learn how the introduction of S4Hana has advanced the maturity and efficiency of OMV's R2R processes.

Role of AI and GenAI in R2R: Explore the integration of AI technologies in financial processes and the future potential of GenAI in transforming R2R operations.

Future Trends in R2R: Gain insights into the expected developments in R2R processes, including automation, data analytics, and the evolving role of the Global Process Owner.

Enhance your understanding of how to streamline and optimize R2R processes with expert insights from Barbara Cech. Download the interview for free and stay ahead in the evolving landscape of financial reporting.

Optimize Your R2R Processes with Industry Leaders from Amway and OMV

In the ever-evolving world of finance, mastering the Record-to-Report (R2R) process is crucial for ensuring accuracy, efficiency, and compliance in financial reporting. To help you stay ahead, we've brought together exclusive insights from two industry experts: Christian Mroz, Global Process Owner for R2R at Amway, and Barbara Cech, Vice President Record2Report at OMV, who will together join a panel discussion on "Panel Discussion: Delivering Future-Proof R2R Operations" at the Generative AI Focus Day on 19th NOVEMBER 2024.

What you will learn from the eBook:

Strategic R2R Standardization: Discover how both Amway and OMV have standardized their R2R processes to achieve consistency and accuracy across global operations.

Harnessing Automation and AI: Explore the integration of advanced technologies like S4Hana and AI, driving efficiency and innovation in R2R processes.

Overcoming R2R Challenges: Learn about the common challenges in R2R, such as balancing speed with accuracy, and how these industry leaders have successfully navigated them.

Future Trends in R2R: Gain insights into the future of R2R, including the role of automation, data analytics, and the evolving responsibilities of finance professionals.

This comprehensive eBook offers valuable strategies and actionable advice from Mroz and Cech that can help you refine your R2R processes, streamline operations, and leverage the latest technological advancements.

Download the eBook for Free and take the first step toward optimizing your R2R process today! >>>

Discover the Latest Trends and Insights in Global Business Services

This comprehensive report provides in-depth analysis and valuable insights into the current and future state of Global Business Services (GBS).

Key Highlights:

• Future Plans for Global Footprint: Understand the strategic directions GBS organizations are taking, including centralisation, expansion, and maintaining current operations.
• Confidence in AI Capabilities: Explore the industry's current state of AI skills and capabilities, identifying critical gaps and areas for improvement.
• Key Trends for Enhancing Value: Discover which trends are deemed most important for increasing SSO/GBS value, from developing Centres of Excellence to leveraging data analytics.
• Drivers of Agility: Learn about the factors that significantly improve organizational agility, with a strong emphasis on technology optimisation.
• Sustainable Business Services: Gain insights into the biggest impacts on delivering sustainable services, including budget considerations and data access.
• Generative AI Utilization: Find out how widely generative AI is being adopted in SSO/GBS operations and its potential future impact.
• Successful GBS Performance: Identify the critical factors for GBS success in a digital-first environment, from strategic alignment to talent development.
• Reassessing the GBS Model: Explore perspectives on the integration of generative AI and its implications for future GBS models.
• Performance Management Transformation: Learn about the most crucial aspects of performance management for driving the next wave of GBS transformation.
• Future Vision for GBS: Get a glimpse into the visionary strategies for redefining GBS over the next decade, focusing on technology, customer-centricity, and sustainability.

Download your copy for free. >>>

DATA FOUNDATIONS FOR LARGE SCALE AUTOMATION AND AI

"ENSURING DATA QUALITY FOR SEAMLESS AUTOMATION" by Rene Brunner Professor, Macromedia University of Applied Sciences and Eric Joachim Liese Lead Architect for AI & Data, BSH Home Appliances Group.

What you will learn from this presentation:

• Comprehensive data profiling to understand the quality of your data, identifying issues such as missing values, outliers, and data format inconsistencies.
• Establishing data quality standards and conventions for the organization
• Cleansing and enriching the data by removing errors, filling gaps, and enhancing it with additional information

Download the presentation for free. >>>

Free Report 2024: Unlock the Future of Shared Services with Generative AI

Discover how Generative AI is transforming Shared Services Organizations (SSOs) and Global Business Services (GBS) in our latest market report. This free report offers valuable insights into the evolving landscape of AI technology and its application in shared services.

Key Take-aways:

• Transformative Power of Generative AI: Learn how AI is revolutionizing customer experience, optimizing finance operations, and refining HR processes.
• Real-world Case Studies: Explore detailed examples from leading companies like Swiss Re, showcasing successful AI implementations.
• Practical Implementation Steps: Get actionable guidance on identifying use cases, selecting vendors, and developing proofs of concept to ensure AI success.

Download this essential guide for your organization's AI journey for free. >>>

Join us at the Shared Services & Outsourcing Week DACH 2024 conference (19.-21. November 2024, Berlin), featuring a dedicated Generative AI Focus Day with specialized cross-industry, cross-function presentations and workshops.

Welcome to a groundbreaking resource on enterprise transformation. This exclusive guide, "Reinventing Enterprise Operations," is your roadmap to mastering Intelligent Operations through the power of Generative AI, helping organizations to stay agile, competitive, and resilient in a rapidly evolving business landscape. This guide is tailored for business leaders, strategists, and tech innovators who are ready to accelerate their digital core transformation. Whether you're seeking to drive profitability, optimize operations, or simply stay ahead of the curve, this resource offers the tools and insights needed to thrive in the era of Gen AI.

Download your complimentary guide today and discover:

• Exclusive insights on the impact of Generative AI from global leaders.
• Best practices for building Intelligent Operations that drive growth.
• Strategic approaches to data modernization, workforce transformation, and business-tech integration.
• Real-world success stories from leading organizations demonstrating exceptional results.

Get Your Free Guide to Reinventing Enterprise Operations Today! >>>

Explore the insights of Christian Mroz, Global Process Owner for Record-to-Report (R2R) at Amway, as he delves into the complexities and innovations within the R2R process. This interview offers a deep dive into the strategies and technologies that drive efficient and accurate financial reporting.

Interview Highlights

• Effective End-to-End R2R Processes: Learn about the critical components that ensure a smooth and accurate Record-to-Report cycle.
• Overcoming Common R2R Challenges: Discover the frequent obstacles in closing and reporting and practical solutions to address them.
• Performance Monitoring Metrics: Identify key metrics essential for monitoring and improving R2R operations.
• Technology Integration in R2R: Explore how automation, S4Hana, and Generative AI are revolutionizing R2R processes.
• Future of R2R Processes: Get insights into the significant developments expected in the R2R field over the next five years, including advancements in automatic reconciliation and fraud detection.

By downloading this interview, you will gain exclusive access to strategies and insights that can help you enhance your R2R processes, streamline operations, and leverage the latest technological advancements. Whether you're a seasoned professional or new to the field, this interview provides invaluable knowledge to stay ahead in the evolving R2R landscape.

Download the interview for free. >>>

In this insightful interview, Torsten Kordon, Vice President Global People Services EMEA at Continental AG, shares his experiences and strategies in integrating AI for cost optimization and efficiency in HR services.

What You Will Learn:

• AI Integration Approach: Understand Continental's problem-focused approach to AI integration in HR services.
• Cost Optimization and Efficiency Gains: Learn about the specific areas in HR that have seen significant improvements due to AI.
• Challenges in AI Model Training: Discover the challenges faced during the AI model training phase and how they were overcome.
• Compliance and Security: See how Continental ensures compliance with GDPR and data security in AI-driven processes.
• Future of Automation in HR: Explore how automation is changing service hub strategies and the trend towards flexible work arrangements.

Enhance your understanding of AI in HR services through this comprehensive interview with Torsten Kordon. Download the interview for free and gain insights into the future of automation and cost optimization in HR.

Accelerate Your AI Journey with Holiday Extras

Download David Norris & David Lee 2024 presentation to discover how Holiday Extras transformed their organization with Generative AI. Learn from their real-world experiences and uncover practical strategies for integrating AI into your business.

Key Takeaways:

• Leadership Strategies: How to lead from the top and make AI fun.
• Safe AI Implementation: Creating secure environments for innovation.
• Overcoming Challenges: Addressing common hurdles like the "Dinosaur Problem" and "Skynet Problem".

Download the presentation for free. >>>

Master Hyperautomation with ING's Intelligent Automation Strategy

Download the exclusive masterclass presentation by Ali Erdem Silan, Head of Intelligent Automation at ING Wholesale Banking, from the IAAI Conference 2024. Discover ING's comprehensive hyperautomation strategy and learn how to implement a successful automation lifecycle in your organization.

Key Highlights:

• Strategic Alignment: Ensure your automation efforts align with corporate goals.
• Comprehensive CoE Structure: Build a fully-functioning Center of Excellence.
• Agile Automation Lifecycle: Implement a tailored and effective automation process.

Download presentation for free! >>>

Explore the Magic of AI with A1 Telekom's "Tabby"

Download the presentation by Markus Mazanec from A1 Telekom Austria AG from the IAAI Conference (June 2024) to uncover the story of "Tabby," a groundbreaking project designed to integrate AI into software development. Learn how A1 Telekom attracted developers to embrace AI and streamlined their development processes.

Key Points:

• AI Integration: How "Tabby" enhances developer efficiency.
• Cloud Strategy: Leveraging cloud-native architectures for AI.
• Practical Insights: Real-world examples of AI in action.

Download presentation for free >>>

Build and Locate an AI Governance System with DB Systel

Discover how DB Systel GmbH developed and implemented an AI governance system that involves the entire organization. Download the presentation by Dr. Daniela Kappler and Dr. Marc Stanke from the recent IAAI Conference 2024.

Key Insights:

• Holistic Approach: Learn how AI governance links various departments and processes.
• Compliance Focus: Understand the importance of regulatory compliance and data privacy.
• Future Outlook: Get a glimpse of the future steps in AI governance at DB Systel.

Download presentation for free. >>>

Unifying Enterprise Knowledge with BASF

Dive into BASF's approach to harnessing Generative AI and knowledge graphs. Download the presentation by Dr. Shachar Klaiman from the IAAI Conference 2024 to see how BASF is simplifying interactions with complex systems.

Key Highlights:

• Generative AI Integration: Understand BASF's multi-year journey with AI technologies.
• Knowledge Graphs: Learn how knowledge graphs can master complexity and empower experts.
• Practical Applications: Discover real-world examples of AI enhancing productivity and processes.

Download presentation for free. >>>

Read the interview with Matthias Egelhaaf, Global Head of Digital Solutions at Siemens Business Services, as he discusses the integration of GenAI and other cutting-edge technologies into shared services. This interview provides a comprehensive overview of Siemens' journey towards automation and increased efficiency. Learn more about this topic from Mr. Egelhaaf at the SSOW DACH 2024. 

What You Will Learn:

• Journey of GenAI Integration: Follow Siemens' path in integrating GenAI into their shared services since 2019.
• Productivity Impacts: Discover the measurable impacts on productivity due to GenAI implementation.
• GenAI Use Case Development: Learn about the GenAI Use Case factory and the development of over 90 use cases.
• Automation Achievements: Understand the significant gains in productivity, forecast accuracy, and reduction in rework rates.
• Compliance and Security Measures: See how Siemens ensures compliance and security in AI-driven processes.
  

Don't miss this opportunity to learn from Siemens' extensive experience with GenAI and automation. Download the interview for free and stay updated on the latest trends in shared services and digital solutions.

SSON Analytics has combined the results of a recent survey with international data to analyse how German Shared Services Organizations compare to European SSOs on multiple key trending topics.

As the shared services model repositions itself for the data-driven, digital, ecosystem we see tremendous new potential for ambitious leaders. The competition regarding talent remains critical, as does finding talent with the right skills and capabilities required. Today, shared services and GBS can and are playing an ever more strategic role in enabling enterprise business success. The report covers 6 chapters:

• GBS Evolution
• Looking for Talent
• Generative AI Rules
• Digital Ecosystem Sustained by SSO
• Data Moving Center Stage
• Environmental, Social & Governance
  

Read all the results of the analysis in the free interactive report!

Priorities, Opportunities and Strategies: How to Succeed With Shared Services & GBS in the DACH region.

Navigating AI Disruption: Insights from the State of the Shared Services & Outsourcing Industry DACH 2024. In the dynamic landscape of the Shared Services and Outsourcing industry, a pivotal moment has arrived. Once heralded for its transactional efficiency, the sector now confronts a tidal wave of transformation, presenting both challenges and unprecedented opportunities.

The imperative lies in harnessing the appropriate catalysts for progress. Our comprehensive examination, drawing insights from 4 major leaders within Shared Services and Global Business Services across the DACH region, underscores the evolving nature of requisite skill sets. Moreover, the transition from traditional, FTE-centric frameworks to digital and virtual paradigms remains a formidable undertaking.

This ebook unveils the outcomes of our advisory board survey, shedding light on the focal points of Shared Services leaders in the upcoming year: their aspirations, objectives, and strategies to realize them. We invite you to access your complimentary copy here, made possible by the generous support of our advisory board. Thank you for your continued support in navigating the shifting currents of our industry:

• Beate Teller, Bosch
• Dr. Karsten Hoyer, Bayer AG
• Benjamin Oberste-Berghaus, Deutsche Telekom
• Christian Brumm, Zalando

Download your free ebook. 

Succeeding with Shared Services & GBS in the DACH Region

Navigating AI Disruption: Insights from the 2024 DACH Shared Services & Outsourcing Industry

The Shared Services and Outsourcing industry is experiencing significant changes, moving beyond transactional efficiency to face new challenges and opportunities.

To thrive, it's crucial to leverage the right catalysts for growth. Our in-depth analysis, featuring insights from four key leaders in Shared Services and Global Business Services in the DACH region, highlights the shift from traditional FTE-centric models to digital and virtual frameworks.

This ebook presents the results of our advisory board survey, detailing the priorities, goals, and strategies of Shared Services leaders for the coming year. Download your free copy, thanks to our advisory board:

• Beate Teller, Bosch
• Dr. Karsten Hoyer, Bayer AG
• Benjamin Oberste-Berghaus, Deutsche Telekom
• Christian Brumm, Zalando

Download your free ebook.

"HYPERAUTOMATION AS A SERVICE ON THE EXAMPLE OF ACCOUNTS PAYABLE: INCREASING PRODUCTIVITY, QUALITY AND TRANSPARENCY" by Andreas Amrein, Director Smart Automation Services & Accounts Payable @B. Braun Gruppe.

What you will learn about in this expert presentation:

• Why Automation Matters?
• Initial Target in 2012 Double Productivity until 2020
• Spectrum of Smart Automation Seamless & Touchless
• Vendor Invoice Management Process Digital Backbone
• Performance Development Accounts Payable Process
• Process Mining Monitor and Efficiency Dashboards
• Performance Development Accounts Payable Process
• Rollout RPA Robotic Process Automation
• An example on Value Add of RPA
• Performance Development Accounts Payable Process
• AI Coding for Non Purchase Order Invoices
• Performance Development Accounts Payable Process
• Cost Avoidance Leads to Real Cost Savings
• Future Ecosystem Transformation as Chance for New Service Innovation

Download the presentation for free.

How Kuehne+Nagel Integrated Business Units and Service Centers for Optimal Performance. - Exclusive interview with Thomas Bloemen, Head - Global Services, @Kuehne + Nagel.

Key take-aways from this interview:

1. Pivotal moments in Kuehne+Nagel's GBS transformation.
2. Realization of potential in centralized operations.
3. Strategies to bridge business units and service centers.
4. Change management's role in fostering a business mindset.
5. Talent optimization by integrating business unit talent.
6. Enhancing customer experience through standardized processes.
7. Success metrics for GBS transformation and impact.

Download the interview for free. (Log-in once for access to our full publication library.)

"Generative KI für die Kapitalmärkte: Probieren geht über Studieren" von Dieter Konrad, Experte Capital Market Data Science bei UNION INVESTMENT

Lernen Sie aus dieser Präsentation mehr über:

• Was können wir mit alternativen Daten und Methoden der Künstlichen Intelligenz für die Prognose von den Kapitalmärkten leisten?
• Wie kann generative KI den Kollegen bei ihren täglichen Aufgaben helfen?
• Hand in Hand: Wie werden die Stärken von Mensch und Maschine kombiniert?

Laden Sie sich die Präsentation kostenlos herunter.

Lesen Sie unseren Post Show Report der SSOW 2023 im kostenlosen Download!

Für alle, die die Veranstaltung selbst miterleben konnten und die, die gern dabei gewesen wären. Unser detaillierter Bericht fasst die Highlights, die wichtigsten Erkenntnisse und die zukunftsweisenden Diskussionen der SSOW 2023 zusammen. Erfahren Sie Hintergründe und Ausblicke auf die nächsten Jahre Ihrer Branche.

Das lesen Sie im Report:

• Highlights der 18. Jahresforum der Shared Services & Outsourcing Woche 2023
• Outlook SSOW 2024
• Danksagung an unseren Beirat & Fachjury 2023
• SSOW Highlights 2023 - Zahlen und Fakten
• Unsere Partner und Firmen vor Ort 2023
• LinkedIn Impressionen - Das sagten unsere Teilnehmenden
• SSON Excellence Awards Gewinner 2023 und Bewerbung 2024
• Top Sessions 2023
• Themen und Trends der SSOW 2024
• Ticketpreise und Registrierungsformular

End to End Process Management - Turning a jargon into reality and enabling an enterprise to become more valuable by Ashish Ranjan, Head of Global Business Services, Clariant

What you will learn about:

A Holistic E2E Approach – Turning a jargon into reality and enabling an enterprise to become more valuable.

Optimizing performance across the chain: in line with the customer journey design

Visualizing processes E2E, in order to enhance cash conversion cycle

Developed organically and in-house: Ensuring people engagement, driving actions and impact

Developing the broader shared context with the team – becoming customer sensitive

Lessons learned: Predictions, Challenges (failures) and Reality Check

Download the presentation for free.

NOVOMATIC: LLM-Based Development - A presentation by Bogdan Pirvu, Head of Data Science @ Novomatic

What you will learn about:

LLM-Based Development - How to use ChatGPT and other Large Language Models to build reliable systems.

Large Language Models (LLMs) like ChatGPT have revolutionized the field of artificial intelligence, demonstrating immense potential for their application in various industries. This talk delves into the emerging paradigm of LLM-based development, focusing on harnessing LLMs as the logic engine to drive highly engaging and personalized user experiences in modern applications. Specifically, we’ll be looking at:

• The benefits of using LLMs for decision-making and user assistance
• The challenges of integrating LLMs into larger applications: predictability & maintainability
• A framework to deal with these challenges

Download the presentation for free.

"Nothing to Fear: Leveraging Automation and GenAI to drive business value" by Michele Rochefort, AXA Global Business Services.

Explore how AXA Global Business Services harnesses automation and Generative AI to redefine business value. Download the insightful presentation by Michele Rochefort from the last SSOW.

What you will learn about:

• Next Level GBS – Full alignment with the value chain not measuring KPI’s as usual. Is that THE Golden Way!
• Transformation Strategy: Defining growth when you reduce instead? Size vs. Impact!
• Inhouse Cannibalism: Rare Resources, Changing Profiles and Significant Reduction of Roles
• Methodology, Processes and Line-Up
• Individual Cycles of Automation: How do we define value of GBS and how do you implement
• Usage of Chat GPT

Key Insights:

• Transformative Approaches: Discover how GCCs are becoming hubs of innovation and continuous improvement.
• New Skill Demands: Learn about the emerging roles and skills in the AI-driven business landscape.
• Enhanced Productivity: See the impact of Generative AI on productivity and customer experience.

Download the presentation for free.

BOSCH Presentation: Transforming HR Streamlining Sick Absence Management with Intelligent Automation by Miguel Franco, IT Development Lead - HR Automation, Bosch

What you will learn about:

Process Optimization in HR with examples of integration of different automation technologies as RPA, IDP and mobile applications

■ Set up: The “old process” and how it works now

■ Implementation: Integration of the different components, interface management and go live

■ Security aspects: Data protection and data split

■ Challenges and best practise: Merging automation technologies and optimizing a fairly complex process

Download the presentation for free.

Accelerating Talent Impact Dynamically – Powered by GBS How to Leverage Purpose, People Growth, Skills Intelligence and Dynamic Capabilities as Strategic Perspectives for GBS

What you will learn about:

• Focusing on people growth at the heart of GBS strategy

• Scaling OpEx capabilities in the digital transformation context

• Leveraging a UX mindset and user focused service performance management

• Accelerating dynamic capabilities and talent impact

Download the presentation for free.

Automation as a Pillar of Growth. Taking Risks and Exploring unknown Territories for Innovation, Value Creation and Employee Satisfaction by Carlos Garrido Pedraz, Head of Business Service Centre, Holcim European Business Services

What you will learn about:

• Certainty vs. Innovation
• Risk Taking and Support of Business
• Integration of AI – Use Cases
• GBS Next Gen: Growth Strategy

Download the presentation for free.

No way Out: Data and Sustainability are about to turn your world upside down by David Wray, ESG Group Chair & Board Member, ICFOA

What you will learn about:

No way Out: Data and Sustainability are about to turn your world upside down!

• The big Move: Your Data World is moving from within your company to include your entire value chain.
• X% of your stakeholder environment is not yet digital ready to support the ESG changes underway. Yes, technology is an enabler, but it is not the solution!
• Solving these issues requires a very different mindset, investments and a build in capability and capacity to support it.

In truth, there is no way out from the changes, it is going to cost industry one way or the other. The only real question is, where do you want to invest? In your existing supply chain or in building up a new one? David will take us on a journey through sustainability, outlining the power and impact of data, digitalisation, and human skills to maximise value to the organization and minimise risks.

Download the presentation for free.

Unlock the Future of Shared Services: Download Your Free Industry Report Now!

Dive into the forefront of Shared Services with our exclusive Industry Report by SSON: "Staying Sustainable: 3 Ways GBS Can Continually Reaffirm Its Value." This insightful report explores key strategies and trends shaping the landscape of Global Business Services (GBS).

What You'll Discover:

1. Driving the Digital Agenda: Explore the evolution from Robotic Process Automation (RPA) to cutting-edge Generative AI, and understand how GBS can lead the charge in driving the digital transformation agenda.
2. Optimizing ESG Reporting: Delve into the realm of Environmental, Social, and Governance (ESG) reporting, discovering how GBS can play a pivotal role in optimizing and streamlining reporting activities for sustainability.
3. GBS Expansion Strategies: Gain insights into the future of GBS and its potential for expansion. Uncover key considerations and actionable strategies for positioning GBS as a central driver of organizational growth in the years to come.

Your Journey Starts Here: Download your free copy of the report and embark on a transformative journey toward sustaining and enhancing the value of your Global Business Services.

Stay ahead in the Shared Services landscape with the knowledge and strategies outlined in this comprehensive report. Don't miss out – secure your free download today!

Start with WHY. Purpose and Data Driven Decision Making with a Human Centric Approach by Christian Brumm, Head of Finance Operations Excellence, Zalando SE

What you will learn about:

How might we design a way to data driven decision making? How can we utilize data in a way that it adds value to our internal customers taking human and machine into consideration.

Data is the backbone for further digital transformation and even if we have the technologies available and in place, we are challenged by bridging between theory and practice. This includes orchestration of data and merging from different sources or information systems. But it also requires a cultural shift and deeper understanding of human and machine collaboration to enable your organisation not only to understand the data but to interpret and use it. Reflect in this workshop on the WHY. Become clear on your goals and defining KPIs and metrics according to your needs not to your wishes. You must distinguish to transform if you sense that your practise might not match your set up of processes, technology and data anymore.

Download the presentation for free.

GBS: Recalibrating Our Delivery Model - Flexibilität durch gute Aufstellung für die Zukunft - Resilienz, Nachhaltigkeit, Digitalisierung und neue Arbeitsmodelle

Lars Hölzer

Head of Global Business Services

Fresenius Kabi

Lars Hölzer ist eine operative Führungskraft mit umfassenden Kenntnissen und mehr als 15 Jahren Führungserfahrung in den Bereichen Global Business Services (GBS) / Shared Services (SSC) und Business Process Outsourcing (BPO) in verschiedenen Branchen. Seit Mai 2022 ist er Leiter von GBS bei Fresenius Kabi. Der Ausbau der bestehenden GBS-Organisation zu CoE Services im Bereich F&A, weitere Migrationen in den Bereichen F&A, HR, Procurement und IT Services sowie die Steigerung der Effizienz in der bestehenden Organisation haben hohe Priorität.

Dieser Überblick gewährt Ihnen einen schnellen Einblick in die Highlights, das Teilnehmerprofil sowie die Networkingmöglichkeiten vor Ort. 

Ms. Koh is a global leader and a results-driven professional, focusing in the area of HR function, aspire to bring value to the business with optimized HR process chain enabled by best-in-class HR technology. Read her interview to get some insights on the beauty of globalization and the critical success factors for effective HR Operations globalization. 

Vivien Koh

Director HR Shared Services

Globalfoundries

Andreas Tagkalakis is a pragmatic and agile MBA professional with broad experience in leadership positions. Demonstrates a track record of successful growth results in multinational environments (OMV AG, Deutsche Telekom AG, Genpact LLC). Always open-minded with high personal standards of commitment and ethics. In this interview, he gives some insights on their transformation journey.

Andreas Tagkalakis MBA

Department Manager – Global Master Data

OMV Aktiengesellschaft

Interview with Kai-Eberhard Lueg, COO Siemens Global Business Services at Siemens AG. He has worked for 15 years in Shared Services and sees great chances ahead, especially with process digitalization gaining speed and great new platforms developing. Read his interview to get some insights on Siemens' Shared Services Journey, their ups and downs and lessons learned. 

Möchten Sie das volle Potenzial des globalen Master Data Managements entfesseln und sich auf eine transformative Reise zu einer verbesserten Datenverwaltung begeben? Einen Vorgeschmack gibt es hier! Laden Sie die Präsentation von Andreas Tagkalakis, Department Manager – Global Master Data an der OMV AG, herunter, die er letztes Jahr auf unserem Jahresforum Shared Services & Outsourcing Woche präsentiert hat. Darin zeigt er das "Global Master Data Management - Zielbild 2025" auf, den nachhaltigen Wechsel von der Datenpflege zur Datenverwaltung.

Als Teil der wegweisenden Digital Finance Transformation Roadmap von OMV bis 2025 beleuchtet diese Präsentation die zentrale Rolle des globalen MDM innerhalb dieses umfassenden Rahmens. Es wird auf die Herausforderungen eingegangen, die mit dem Übergang von dezentraler Datenpflege zu integrierter und harmonisierter Datenverwaltung einhergehen, und bietet wertvolle Einblicke sowie praktische Lösungen.

Vivien Koh, Director HR Shared Services at GLOBALFOUNDRIES talks about the beauty of globalization, lessons learnt in offshoring our processes, optimising HR process chains as well as key takeaways.

Shared Services and Global Business Services are doubling down on the cost-based value proposition to deliver more agility, value, and digitization. In combination, these capabilities are solidifying shared services’ role as a crucial driver of transformation and success. This visual analytics workbook showcases critical data and trends from European survey respondents. These topics will be explored in detail at Shared Services & Outsourcing Woche DACH, 19 - 21 November 2024, Berlin.

In this interactive report you will learn more about:

• DATA DIGITIZATION & ANALYTICS: What initiatives have you launched in support of “data digitization” (which has been a strategic priority for SSO/GBS in the past 2 years)?
• ENVIRONMENTAL, SOCIAL, AND GOVERNANCE (ESG): How can the SSO/GBS help meet your organization's ESG goals?
• IA OBJECTIVES & PRIORITIES: What are your top objectives in the next year?
• CUSTOMER EXPERIENCE AND CUSTOMER SATISFACTION: With respect to your business customer, what does “customer centricity” look like for your operations?
• END-TO-END PROCESS INTEGRATION: Is end-to-end process integration a top priority in the next year? 
• FUTURE-FOCUSED SHARED SERVICES: What is your main concern about risk today?
  

Accelerating Talent Impact Dynamically – Powered by GBS. How to leverage purpose, people growth, skills intelligence and dynamic capabilities as strategic perspective for GBS.

Die Rolle der digitalen Transformation in der Prozessoptimierung

Das Konzept des digitalen Wandels ist heute allgegenwärtig; ‚digitale Transformation‘ ist ein omnipräsentes Schlagwort. Gemeint ist die Integration von digitalen Technologien in verschiedene Unternehmensbereiche mit dem Ziel, die Arbeitsweise und Wertschöpfung des Unternehmens grundlegend zu verändern. Die tiefgreifenden Auswirkungen der digitalen Transformation zeigen sich mit am deutlichsten in der Prozessoptimierung, die sich in der Umwälzung von Global Business Services (GBS) als entscheidend erwiesen hat und dazu beiträgt, GBS-Ziele wie Effizienzsteigerung, Kostenreduzierung und allgemeine Leistungsverbesserung zu erreichen.

Die digitale Transformation ermöglicht es Unternehmen, Prozesse zu optimieren, datengestützte Entscheidungen zu treffen, Zusammenarbeit zu fördern, ein innovatives Kundenerlebnis zu gestalten und in einem Umfeld agil zu bleiben, das sich konstant im Wandel befindet. Digitaler Wandel ist nicht einfach die Übernahme von neuen Technologien, sondern vielmehr eine strategische Notwendigkeit mit dem Potential, die Geschäftsabläufe und Erfolgswege von Unternehmen im digitalen Zeitalter neu zu gestalten.

Lesen Sie mehr über die folgenden Themen, die ebenfalls auf der Shared Services & Outsourcing Woche 2024 besprochen werden:

• TECHNOLOGIE UND STRATEGIE
• RATIONALISIERTE KUNDENORIENTIERUNG
• DIE ROLLE VON CLOUD COMPUTING
• VERBESSERTE UNTERNEHMENSPROZESSE DURCH CLOUD COMPUTING
• DIE ROLLE DER ROBOTERGESTÜTZTEN PROZESSAUTOMATISIERUNG
• GBS-TRANSFORMATION MIT RPA
• DIE ROLLE DES MASCHINELLEN LERNENS
• GBS-TRANSFORMATION MIT ML
  
  

Apply now for an Automation and Innovation Impact Award 2024

Automation comes in many forms in the SSC context, and this award category relates to the methodology of strategic automation in the shared service center. It evaluates progress, innovation, improvement and development in the use of automation in shared service organizations.

Application deadline: Friday, September 27, 2024

Send your Application to: Irina Gaspar-Huthoff irina.gasparhuthoff@iqpc.de

The "SSON Shared Services Impact Awards" will be presented for the eleventh time in 2024. Tell us about your outstanding SSC and GBS journey. Honor the successes of your colleagues and nominate them for an outstanding achievement with an SSON IMPACT Award 2024. Both users and solution providers and service providers with customer projects can apply.

All applications will be evaluated by experienced experts and practitioners from the DACH region. The winners will be chosen unanimously by the judges. Since neither SSON nor our sponsors have any influence on the jury's decision, winning an SSON award is a real award from the industry for the industry and a confirmation of the outstanding work of the winning team. Apply with your current project in the SSC: We seek, promote and reward the most innovative projects from GBS and SSC of any size.

Download the application form >>>

Apply now for a Creative Talent Management Impact Award 2024

Managing talent effectively is a major challenge for any shared services organization, and this award category focuses on the strategy, capabilities, improvement methodology, digital talent advancement, benefits and tangible improvements a shared services organization has achieved in talent management.

Application deadline: Friday, September 27, 2024

Send your Application to: Irina Gaspar-Huthoff irina.gasparhuthoff@iqpc.de

The "SSON Shared Services Impact Awards" will be presented for the eleventh time in 2024. Tell us about your outstanding SSC and GBS journey. Honor the successes of your colleagues and nominate them for an outstanding achievement with an SSON IMPACT Award 2024. Both users and solution providers and service providers with customer projects can apply.

All applications will be evaluated by experienced experts and practitioners from the DACH region. The winners will be chosen unanimously by the judges. Since neither SSON nor our sponsors have any influence on the jury's decision, winning an SSON award is a real award from the industry for the industry and a confirmation of the outstanding work of the winning team. Apply with your current project in the SSC: We seek, promote and reward the most innovative projects from GBS and SSC of any size.

Download the application form >>>

Unlock limitless opportunities with a sponsorship at our 19th Shared Services & Outsourcing Week 2025 in Berlin!

Take your brand to new heights by becoming a key partner at the spearhead of innovation! We invite you to download our exclusive sponsorship prospectus for the 19th Shared Services & Outsourcing Week 2025 for free. This premier event is your gateway to connect with industry leaders, showcase your services and establish your brand as a driving force in the world of SSCs & GBS.

Why become a partner?

• Unique visibility: Associate your brand with cutting-edge technologies in front of a highly interested and influential audience.
• Targeted networking: Connect directly with decision makers and industry experts who are actively looking for solutions to improve their business.
• Brand awareness: Position your company as an industry leader and build a name for yourself through pre-event marketing, on-site branding and post-event coverage.
• Customized packages: Choose from six carefully crafted sponsorship packages to ensure your individual objectives are met.

Secure your place at SSOW 2024 now!

Take this opportunity to showcase your services, talk to industry experts and help shape the future of the shared services and outsourcing industry. Limited sponsorship opportunities are available. So secure your preferred package today and join us at the forefront of the industry!

Contact us personally: +49 (0)30 300 15 815 or sponsorship@iqpc.de, to discuss how your brand can become an integral part of the 20th Shared Services & Outsoucing Week 2025.

Lesen Sie unseren Post Show Report der SSOW 2023 im kostenlosen Download!

Für alle, die die Veranstaltung selbst miterleben konnten und die, die gern dabei gewesen wären. Unser detaillierter Bericht fasst die Highlights, die wichtigsten Erkenntnisse und die zukunftsweisenden Diskussionen der SSOW 2023 zusammen. Erfahren Sie Hintergründe und Ausblicke auf die nächsten Jahre Ihrer Branche.

Das lesen Sie im Report:

• Highlights der 18. Jahresforum der Shared Services & Outsourcing Woche 2023
• Outlook SSOW 2024
• Danksagung an unseren Beirat & Fachjury 2023
• SSOW Highlights 2023 - Zahlen und Fakten
• Unsere Partner und Firmen vor Ort 2023
• LinkedIn Impressionen - Das sagten unsere Teilnehmenden
• SSON Excellence Awards Gewinner 2023 und Bewerbung 2024
• Top Sessions 2023
• Themen und Trends der SSOW 2024
• Ticketpreise und Registrierungsformular

Optimize Your R2R Processes with Industry Leaders from Amway and OMV

In the ever-evolving world of finance, mastering the Record-to-Report (R2R) process is crucial for ensuring accuracy, efficiency, and compliance in financial reporting. To help you stay ahead, we've brought together exclusive insights from two industry experts: Christian Mroz, Global Process Owner for R2R at Amway, and Barbara Cech, Vice President Record2Report at OMV, who will together join a panel discussion on "Panel Discussion: Delivering Future-Proof R2R Operations" at the Generative AI Focus Day on 19th NOVEMBER 2024.

What you will learn from the eBook:

Strategic R2R Standardization: Discover how both Amway and OMV have standardized their R2R processes to achieve consistency and accuracy across global operations.

Harnessing Automation and AI: Explore the integration of advanced technologies like S4Hana and AI, driving efficiency and innovation in R2R processes.

Overcoming R2R Challenges: Learn about the common challenges in R2R, such as balancing speed with accuracy, and how these industry leaders have successfully navigated them.

Future Trends in R2R: Gain insights into the future of R2R, including the role of automation, data analytics, and the evolving responsibilities of finance professionals.

This comprehensive eBook offers valuable strategies and actionable advice from Mroz and Cech that can help you refine your R2R processes, streamline operations, and leverage the latest technological advancements.

Download the eBook for Free and take the first step toward optimizing your R2R process today! >>>

Master Hyperautomation with ING's Intelligent Automation Strategy

Download the exclusive masterclass presentation by Ali Erdem Silan, Head of Intelligent Automation at ING Wholesale Banking, from the IAAI Conference 2024. Discover ING's comprehensive hyperautomation strategy and learn how to implement a successful automation lifecycle in your organization.

Key Highlights:

• Strategic Alignment: Ensure your automation efforts align with corporate goals.
• Comprehensive CoE Structure: Build a fully-functioning Center of Excellence.
• Agile Automation Lifecycle: Implement a tailored and effective automation process.

Download presentation for free! >>>

According to industry research, over 70% of finance professionals are currently navigating challenges related to ESG integration, optimizing Record-to-Report processes, and implementing S/4HANA. Recognizing the growing need for practical insights in these areas, we've created this Finance Interview eBook to provide you with essential knowledge and strategies. Whether you're just beginning your journey or looking to refine your approach, this eBook is designed to equip you with the tools needed to excel.

Download your complimentary copy of the eBook now and explore:

• Exclusive insights on ESG from industry leaders.
• Proven strategies for optimizing Record to Report processes.
• Expert advice on successful S/4HANA implementation.
• Contributions from top companies, including Siemens Energy, Volkswagen Financial Services, Amway and OMV.

Get Your Free Finance Interview eBook Today!

Veranstaltungsort:

Waldorf Astoria Berlin

Hardenbergstraße 28

10623 Berlin

+49 (0)30 8140000

waldorfastoriaberlin.de

Zimmerkontingent:

Hotel Motel One Berlin-Upper West

Kantstraße 163-165

10623 Berlin

Email: berlin-upperwest@motel-one.com

IQPC hat eine begrenzte Anzahl an Zimmern in einem Hotel neben der Konferenzlokation vom 18-21.11.2024 zu einem reduzierten Preis für Sie reserviert. Ein Einzelzimmer kann für 131,35 Euro inkl. Frühstück und MwSt pro Nacht gebucht werden. Sie können ein Zimmer buchen, indem Sie direkt dem Hotel das angehängte Buchungsformular ausgefüllt unter berlin-upperwest@motel-one.com zusenden. Das Kontingent steht Ihnen bis zum 07. Oktober 2024 zur Verfügung.

Bitte beachten Sie, dass die Buchung nur mit dem Formular im Anhang möglich ist.

*Die Hotelunterkunft für diese Veranstaltung sollte nur direkt beim Hotel gebucht werden. Wir haben keine Drittanbieteragenturen zur Buchung von Unterkünften in unserem Auftrag autorisiert. Bitte richten Sie alle Anfragen zur Hotelbuchung direkt an das Hotel.

Location:

Waldorf Astoria Berlin

Hardenbergstraße 28

10623 Berlin

+49 (0)30 8140000

waldorfastoriaberlin.de

Room Block:

Hotel Motel One Berlin-Upper West

Kantstraße 163-165

10623 Berlin

Email: berlin-upperwest@motel-one.com

To enhance your stay, we've secured discounted rates from 18-21/11/2024 in a hotel located next to the conference location at 131,35 Euro incl. breakfast per night. Please book your stay by sending the completed form (attached) per email to berlin-upperwest@motel-one.com. The room block is available to you until October 7, 2024.

Please note that a booking is only possible by using the attached form.

*Hotel accommodation for this event should only be booked with the venue directly. We have not approved any third-party agencies to book accommodation on our behalf. Please direct any hotel booking enquiries to the hotel itself to book your accommodation.