Discover the Latest Trends and Insights in Global Business Services

This comprehensive report provides in-depth analysis and valuable insights into the current and future state of Global Business Services (GBS).

Key Highlights:

• Future Plans for Global Footprint: Understand the strategic directions GBS organizations are taking, including centralisation, expansion, and maintaining current operations.
• Confidence in AI Capabilities: Explore the industry's current state of AI skills and capabilities, identifying critical gaps and areas for improvement.
• Key Trends for Enhancing Value: Discover which trends are deemed most important for increasing SSO/GBS value, from developing Centres of Excellence to leveraging data analytics.
• Drivers of Agility: Learn about the factors that significantly improve organizational agility, with a strong emphasis on technology optimisation.
• Sustainable Business Services: Gain insights into the biggest impacts on delivering sustainable services, including budget considerations and data access.
• Generative AI Utilization: Find out how widely generative AI is being adopted in SSO/GBS operations and its potential future impact.
• Successful GBS Performance: Identify the critical factors for GBS success in a digital-first environment, from strategic alignment to talent development.
• Reassessing the GBS Model: Explore perspectives on the integration of generative AI and its implications for future GBS models.
• Performance Management Transformation: Learn about the most crucial aspects of performance management for driving the next wave of GBS transformation.
• Future Vision for GBS: Get a glimpse into the visionary strategies for redefining GBS over the next decade, focusing on technology, customer-centricity, and sustainability.

Download your copy for free. >>>