Kurt Oellermann

Partner Deloitte Consulting Germany

Kurt Oellermann is Deloitte Germany's ServiceNow market offering lead for Customer Service Management and Enterprise Service Management. He has over 25 years of consulting experience in strategy, large-scale business transformation programs, business model innovation, process management, intelligent automation, and enterprise service management. Kurt is also the Europe/Middle East/Africa (EMEA) ServiceNow Customer Service Management leader. He currently leads several enterprise service management programs for large, shared services units for clients in the industrial and consumer industries.

FOKUSTAG UND WORKSHOPS - Dienstag 19. November 2024

5:30 PM Mastering the Shift to Service Experience: Unleashing the Power of Enterprise Service Management

Deloitte Consulting Germany, Madisson, EN

Labor arbitrage, ERP upgrades, and process optimization remain relevant, but significantly more is needed to future-proof GBSs. All stakeholders, from the C-suite to employees, suppliers, and partners, demand better service quality, speed, and intuitive digital experiences with every interaction, all to be delivered at even lower operating costs. Applying traditional thinking, models, and toolkits cannot meet these demands.

  • We would like to engage with you in a discussion, including interactive breakout sessions with peers. This discussion will focus on how shifting to a service-centric experience and implementing a high degree of automated service delivery using the ServiceNow Platform can future-proof your shared services and enhance its reputation within the enterprise.
  • The transformation entails much more than an ESM digital platform implementation. We will explore lessons learnt from the different paths taken and how a bottom-up tech-centric approach, the most common approach, can create a false sense of comfort that the transformation is underway and will succeed. 
  • And finally, we will explore how a unified approach to ESM across all service and functional areas will accelerate the transformation to worldclass service status.

Check out the incredible speaker line-up to see who will be joining Kurt.

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IQPC Gesellschaft für Management Konferenzen mbH
Address: Rosenstrasse 2, 10178 Berlin, Germany
Tel: 49 30 52 001 534
E-mail: info@iqpc.de
Registered at: Amtsgericht Charlottenburg, HRB 76720
VAT-Number: DE210454451
Management: Torben Haagh, Richard A. Worden, Michael R. Worden

Impressum:
Firmeninformationen entsprechend § 5 Telemediengesetz
IQPC Gesellschaft für Management Konferenzen mbH
Adresse: Rosenstrasse 2, 10178 Berlin, Germany
Telefonnummer: 030 52001534
Email Adresse: info@iqpc.de
Registereintragungen: Amtsgericht Charlottenburg HRB 76720
Umsatzsteuer- Indentifikationsnummer DE210454451
Geschäftsführung: Torben Haagh, Richard A. Worden, Michael R. Worden