Day Two, 28th June
Enabling GBS
10:00 am - 10:30 am
M&A and Global Business Services: Lessons Learned Through Integration
Staci van Schagen -
Head of M&A Integration and Disentanglement,
Philips
Bringing two (or more) companies together is always going to be a huge undertaking, but arguably GBS have the upper hand, having already gone through the process of standardizing, centralizing and improving processes during their inception. How can GBS use this experience to guide them in an M&A situation. In this session, M&A expert Staci van Schagen-Toback gives her insight, focusing on:
- Lessons learned and challenges to anticipate
- The best approach to post-merger, GBS integration success
- Aligning objectives and expectations
10:45 am - 11:15 am
What’s In Your Service Catalogue? Expanding Your GBS Offering To Increase Value For Your Organization
Tim Palmer -
Former Head of Integrated Business Solutions and Consulting,
GBS Solution Leader
In SSON’s 2022 State of the Industry Survey we counted nearly 40 services offered by GBS organizations. Finance processes continue to be the most supported areas, but there is growth of services in new areas that are closer to the core business of the company, such as digital, data and sales support. In this session we discuss a case where such front and middle office services were included in the GBS organization on an opt-in basis, discussing:
- How to qualify the services that will add the most value to the organization?
- How to approach the design of solutions that meet business needs?
- How to operate for sustainability?
11:30 am - 12:15 pm
Panel Discussion: 5 Practical Ways To Improve Employee Experience & Meet Rising Expectations
Andrea Schaffell -
Director, Shared Services,
Equans UK & IE
Jarkko Niittumaa - Director HR Transformation, Business Performance & Program Mgmt, Adidas
In SSON’s recent survey on ‘The New HR Services Delivery Model’ employee experience was second only to cost-saving when it came to GBS’ top strategic targets. Once thought of as an added-extra, employee experience is now seen as vital to employee retention, productivity and job satisfaction. In this session we discuss five practical ways you can take to improve employee experience including:
- Using digital technology to create a seamless, consistent employee experience
- Empowering your employees with new GBS career paths
- Understanding employee expectations and balancing them with reality!
12:15 pm - 12:45 pm
Fireside Chat: How To Target A Positive Change Experience: Building Trust And Team Cohesion (Even Remotely!)
Bert van den Berg -
Global Director HR Shared Services,
DSM
The last two years have been characterized by change and with the integration of digital technology, threat of recession and uncertainty over hybrid working, change isn’t going away! This session re-examines change management for 2023 where collaboration is both easier (with collaboration tools) and harder (due to remote working).
- How does change management need to change?
- Can technology help with change management and team cohesion
- Building trust and preparing hybrid-teams for change
