Day One, 27th June

SSON’s 2022 State of the Industry Report found that three quarters of SSCs are actively supporting their enterprise’s digitization agenda and 32% were even driving it. Meaning that not only are global business services using digital transformation to drive further productivity gains in their center, but to help further business goals across the enterprise. In this session we discuss how leading shared services are achieving this, focusing on:  

·         Supporting Data & Analytics above and beyond their GBS scope  

·         Leading the enterprise digital twin practice: deliver the value and implement an “as a service” model 

·         Driving the automation journey: from low-code / no-code to hyper automation.  

·         Influencing the digital transformation corporate roadmap 

Vincent Lacour

GBS - Director & Global Process Lead, Digital Transformation
Lexmark

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To succeed in today’s economy, more and more shared services are relying on talent from around the world. But managers leading these teams are up against stiff challenges. When employees are coming from different backgrounds and working in different locations, communication and cooperation can deteriorate rapidly and misunderstandings ensue. This session talks about how to prevent this and create a successful global team. 

• The ingredients for a successful global team 
• Assessing your current team for red-flags and team dysfunction 
• How can technology help create a global team? 
• Team structure and power balance (or imbalance) 

John Hall

Head of Finance Shared Services
Bunzl UK and Ireland

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Signing a new contract with a service provider can be exciting, it spells access to new expertise, technology and amenities. But all too often there is a gap between what’s promised and what’s delivered, due to ineffective post contract management. In a time where every penny counts, it’s vital to get maximum value from every partnership. That’s why we’re delighted to have Freco Reinders, DSM – speak about their implementation of smart contract management. He’ll be covering:

• The value gap and preventing value leakage.
• Managing stakeholders and communication post-contract
• Leveraging digital/AI for superior analytics, insights, and ROI

Freco Reinders

Global Vendor Lead HR
DSM Firmenich

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SSON’s 2023 State of the Industry Survey reported end-to-end process integration was a top priority for 87% of shared services. For Siemens GBS this has been a big focus area over the last years. In case of GBS O2C, this has meant not only aligning their O2C process end-to-end but going beyond the traditional GBS remit to incorporate sales and CRM and create an “Amazon-like” experience in their order management process. In this session, Siemens, SVP GBS, Alexander von Thielmann talks us through their journey, focusing on:   

• Transforming a functional to an E2E Organisation  
• Using digitalization to create a smooth E2E process from customer to factory 
• Moving up the value chain and Incorporating CRM and after sales services into the GBS 
• Upskilling employees in the right way for speed and success

Alexander von Thielmann

SVP Shared Services
Siemens

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