Jarkko Niittumaa

In SSON’s recent survey on ‘The New HR Services Delivery Model’ employee experience was second only to cost-saving when it came to GBS’ top strategic targets. Once thought of as an added-extra, employee experience is now seen as vital to employee retention, productivity and job satisfaction. In this session we discuss five practical ways you can take to improve employee experience including:  

• Using digital technology to create a seamless, consistent employee experience  
• Empowering your employees with new GBS career paths  
• Understanding employee expectations and balancing them with reality!