Tim Palmer

Former Head of Integrated Business Solutions and Consulting GBS Solution Leader

Head of Integrated Solutions and Consulting, hired as one of top 350 executives at Novartis • Over 30 years’ experience in GBS, sourcing and consulting across a wide range of industries • Track record of managing cross-domain capabilities for Novartis Business Services, a 11,000-person GBS • Broad experience as an external LT member in designing and building GBS at Unilever and GSK • Deep experience as a partner in several consulting companies, specializing in sourcing, particularly HR and BPO

Day Two, 28th June

10:45 AM What’s In Your Service Catalogue? Expanding Your GBS Offering To Increase Value For Your Organization

In SSON’s 2022 State of the Industry Survey we counted nearly 40 services offered by GBS organizations. Finance processes continue to be the most supported areas, but there is growth of services in new areas that are closer to the core business of the company, such as digital, data and sales support. In this session we discuss a case where such front and middle office services were included in the GBS organization on an opt-in basis, discussing:

How to qualify the services that will add the most value to the organization?
How to approach the design of solutions that meet business needs?
How to operate for sustainability?

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