April 25: Day One
10:00 am - 10:30 am
Value Amplified: Moving From A Transactional To Strategic GBS With Process Mining
Pranay Jaiswal -
Customer Transformation Advisor,
Celonis
Shared Service teams are under massive pressure to deliver. During Covid-19 their remit grew and now, faced with tackling inflation, they are being asked to chase end-to-end process optimization and economies of scale.
Cost reduction is table stakes. Teams need to master more functions and prove broader value against an enterprise’s core business outcomes.
Process mining can relieve the pressure on Shared Services. If you can achieve seamless, intelligent back-office processes then you free up resources to create value.
In this case study learn how to use process intelligence to:
- Operate at maximum efficiency
- Ramp up service quality
- Build close relationships inside and outside the business
- Move from simply handling savings & efficiencies to making valuable, strategic impacts on business outcomes
10:45 am - 11:30 am
Panel Discussion: Have You Reached E2E Process Nirvana?(And What Might Be Stopping You)
Manish Gupta -
SVP Shared Services and Onsite Operations,
IKS Health
Kimberly Smith - VP, Finance Transformation, Veolia North America
SSON’s 2022 State of the Industry Survey reported end-to-end process integration was a top priority for 81% of shared services. As intelligent automation within shared services has grown, so has the focus on having robust and smooth end-to-end processes. Whilst you are automating just one or two processes, E2E processes aren’t so important, but when it comes to realizing the benefits of full-scale, industrialized RPA, it becomes crucial. This session looks at how automation plus tools like process mining can help you create a smooth end to end process, focusing in on:
· Identifying process bottlenecks
· How end-to-end processes can enable crucial data analytics
· Automating your processes in the right way for speed and success
11:45 am - 12:30 pm
The Big Talent Conversation: Skills Shortages, Future of Work Methodologies & Employee Engagement
Jerry Hotovec -
Director of People Operations,
Netflix
Chris Deery - Head of Finance Operations, Cargill
Julie Harbert - SVP Business Services, Chief Admin Officer, Entergy
Talent is an ever-green topic within global business services, the hiring of it, retaining it and up-skilling the talent you have. So it is difficult to imagine that there are any new solutions that can solve the talent crunch. That’s where you are wrong. Innovative approaches such as employee wellness programs and purpose-led career paths are amongst a number of initiatives helping to retain talent in shared services across the region. In this panel discussion we have gathered together a group of experts to discuss:
· Building a positive employee lifecycle so new hires feel valued and respected
· Investing in EDI (Equity, Diversity & Inclusion) initiatives and building a sense of purpose
· How future of work strategies can help in plugging the skills gaps
· Creating an employee experience to protect your employee’s mental health and wellbeing
12:45 pm - 1:15 pm
Building A Career With Purpose At Philips GBS
Krzysztof Fafara -
Head of GBS Americas,
Philips
When it comes to retaining and developing talent, money is no longer enough. Today’s employees want flexibility, career development and importantly, to feel they’re part of something greater. That’s why identifying and communicating the purpose of your organization, and how that filters down to your staff, is so important. In this session, Krzysztof Fafara, Philips GBS Americas Head, shares how they’ve been able to create new career-paths and bridge skills gaps by training employees in areas such as data analytics and digital transformation; and how they’ve become an employer of choice by helping employees find their purpose.
IQPC is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.
