TIME ZONE: CET
Day Two - Tuesday, 13 September 2022
12:10 pm - 12:15 pm
CET
Welcome and Chairperson’s Opening Remarks
Rakesh Sangani -
CEO & Founder,
Proservartner
12:15 pm - 1:15 pm
CET
Keynote Opening Panel: Investigating The Future of Work & The Impact on Shared Services & GBS Model
Jessika Jeschor -
Head of Business Services,
Ricoh Europe
Fatih Ozturk - Head of GBS Center Wroclaw, Managing Director, Boehringer Ingelheim Business Services
As businesses transition to the future of work, and digital disruption becomes the norm, senior Shared Services & GBS leaders are asking how they can evolve their operating models to be flexible and adaptable enough to boost efficiency and drive value.
In this keynote opening panel, we get the perspective of senior leaders on how they are ensuring they enterprises remain agile, resilient and dynamic.
· Explore the ways in which operating models are evolving in response to global business challenges
· What does a next-generation operating model look like and what is the impact on function and process improvement?
· How are leaders responding to the changing nature of work to create resilient and sustainable process structures?
· How can these new models go beyond cost reduction alone and deliver ‘transformational value’ for the business?
Fatih Ozturk
Head of GBS Center Wroclaw, Managing DirectorBoehringer Ingelheim Business Services
1:15 pm - 2:15 pm
CET
Panel Discussion: Levering The Impact Of Intelligent Automation On GBS & Shared Services To Transform Value Creation & Delivery
Vladimiro Ferreira -
Head of Automation, Centre of Excellence,
SEG Automotive
Ashish Das - Director, Digital & Technology for Europe & Australia, General Mills
The age of intelligent automation is here. But what does it mean for GBS & Shared Services? In this next panel discussion, senior leaders evaluate the likely impact of the new generation of intelligent automation systems.
· How should an organisation prepare to harness the impact of new and disruptive intelligent technologies?
· In what ways can you implement frameworks to watch for and evaluate the opportunities brought about by such technologies?
· Investigate which applications hold the greatest promise to reduce costs, boost efficiency and improve services
· Learn how to effectively pilot new technologies before rolling them out at scale
· What will the likely impact of intelligent automation be on GBS & Shared Service business models?
2:15 pm - 3:15 pm
CET
Keynote Closing Panel: Seizing The Opportunities Of Technological Evolution in GBS
Dr. Lars Najda -
Head of Shared Services,
Schaeffler
After two days of investigating how the latest technological innovations are transforming how GBS & Shared Services drive process improvement and value, we lift our sights to look to the future challenges and opportunities approaching us.
· In what ways is the landscape for GBS & Shared Services changing and what will be the associated challenges and opportunities?
· How is technological innovation redefining what we consider possible when considering process improvement and value creation?
· Investigate where GBS and Shared Services can continue to mature so to drive organisational transformation?
· What are the factors to consider when redesigning operating models to meet contemporary and future challenges?
· Learn how to implement a flexible approach that allows you to adapt to future challenges
