Celebrating 10 Years:  Strengthening Capabilities and Driving the Next Phase of Shared Services Growth through CX and EX

10周年庆祝活动：借助客户体验和员工体验强化共享服务能力，推动下一阶段共享服务中心的增长

As China solidifies its standing as a global economic powerhouse, the Shared Services market continues to grow in support of global MNCs and locally-headquartered companies. At the same time, Shared Services leaders continue to grapple with the long-lasting impact of the pandemic on its workforce and business operations. So, what is next for the Shared Services industry in China?

Amongst the many changes in the industry, Shared Services leaders in China are seeing added emphasis on enhancing service levels, managing internal and external customer experience and accelerating digital transformation.

Celebrating 10 years with the Shared Services community in China, the 10th China Shared Services & Outsourcing Week will explore strengthening capabilities and driving the next phase of Shared Services Growth through CX and EX.

中国作为全球经济强国的地位日渐巩固，旨在支持全球跨国公司和总部本土化公司的共享服务市场也在持续不断的增长。与此同时，共享服务行业的领军者持续应对疫情对其员工和业务运行的影响。那么，下一阶段中国共享服务行业的前景将如何发展呢?

在应对行业诸多挑战的过程中，中国的共享服务领军者日益注重提升服务水平、改进内部和外部客户体验，以及加速数字化转型。 

庆祝SSON中国共享服务行业圈成立10周年，我们将迎来第十届共享服务与外包中国周峰会将探讨如何通过客户体验（CX）和员工体验（EX）来强化共享服务能力，并推动下一阶段共享服务的增长。 

Participants will learn how to | 与会者将了解如何：

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Enhance SSC capabilities to support new and advanced service offerings | 强化共享服务中心的能力，推出新型高级服务

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Improve employee experience to drive service delivery excellence | 改进员工体验，推动卓越服务交付

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Ensure customer experience excellence through better self-service tools | 改进自助工具，确保卓越客户体验

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Build a data-driven eco-system that drives greater value to the business | 建立数据驱动型生态系统，推动企业增值

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Develop transformation strategies that encompasses people-centricity and customer-centricity | 制定“以人为本”、“以客户为本”的转型战略

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