15 - 16 March, 2022 | Virtual Event
Conference Day 1: Tuesday, 15 March 2022
Strengthening Capabilities to Support New and Advanced Service Offerings
9:00 am - 9:10 am
Welcome Address by SSON
9:10 am - 9:20 am
Opening Remarks by Chairperson
Shawn Wang -
Advisory Board Member,
Nanning Research Institute of Collaborative Innovation and Development & Former Head of Data Labs, China Eastern Airlines
Shawn Wang
Advisory Board MemberNanning Research Institute of Collaborative Innovation and Development & Former Head of Data Labs, China Eastern Airlines
9:20 am - 10:00 am
Opening Keynote: Transforming SSC from a Traditional Service Centre to a Digitised Global Business Partner
Neal Yang -
China MyP&O Director,
MARS
- Implementing a digital environment that optimises shared services functions to partner with global businesses
- Focusing on capability development in data science, analytic thinking, and tech-savviness to sustain digitalisation
- Shifting away from traditional silo-based work towards a focus on customer service and continuous improvement
10:00 am - 10:40 am
Building a Customer Oriented Workforce of the Future with Processes Tools and Technology
Shawn Wang -
Advisory Board Member,
Nanning Research Institute of Collaborative Innovation and Development & Former Head of Data Labs, China Eastern Airlines
- Using data analytics to reinvent your strategies to adapt and sustain business growth
- Improving processes and cultivating a future-fit workforce
- Deploying new tools and technology form insights to drive a customer-oriented workforce
Shawn Wang
Advisory Board MemberNanning Research Institute of Collaborative Innovation and Development & Former Head of Data Labs, China Eastern Airlines
10:40 am - 11:00 am
Virtual Speed Networking
11:00 am - 11:50 am
Achieving SSC Operational Excellence with Automation and Performance Insights
Liu Chang -
Group Director of COE Total Rewards & Performance & HRSSC & HRIS,
Global C&B Consulting Expert
Young Qu - Managing Director, RS Components
Kelvin Pan - CBS Nanjing Continuous Improvement Lead, Global CI tag for RTR, Cargill Business Services Nanjing
- Transforming your Processes with People-Centricity in Mind
- Addressing the Challenges of AI-Driven RPA to Achieve SSC Operation Excellence
- Driving Employee Experience with Employee Performance insights and Metrics
Liu Chang
Group Director of COE Total Rewards & Performance & HRSSC & HRISGlobal C&B Consulting Expert
Kelvin Pan
CBS Nanjing Continuous Improvement Lead, Global CI tag for RTRCargill Business Services Nanjing
11:50 am - 12:30 pm
Intermission
12:30 pm - 1:10 pm
Expanding New Capability Under GBS Model
Abby Zhao -
Portfolio and Project Management Office Lead,
Cargill Business Services Nanjing
- Understanding how to incorporate local needs into global corporate strategy
- Launching of portfolio and project management service under GBS model
- Expanding to non-traditional services and exploring new capabilities
1:10 pm - 2:00 pm
Panel Discussion: Driving Innovation-Driven Strategy within SSC to Enable Advance Service Offerings
Neal Yang -
China MyP&O Director,
MARS
Shawn Wang - Advisory Board Member, Nanning Research Institute of Collaborative Innovation and Development & Former Head of Data Labs, China Eastern Airlines
Young Qu - Managing Director, RS Components
- Discussing what encompasses an innovation-driven strategy and the building blocks for success
- Creating a digital roadmap of each function, establishing clear governance and accountability that aligns with the business
- Using technology to enable advanced service offerings – data analytics, automation ML, AI
Shawn Wang
Advisory Board MemberNanning Research Institute of Collaborative Innovation and Development & Former Head of Data Labs, China Eastern Airlines
2:00 pm - 2:40 pm
Using Digital and Data to Produce Value-Add Products and Services for Business
David Li -
CTS China Head and IT Head,
Novartis
- Developing a new way of thinking wherein each phase of the business operation has the customer an employee needs in mind
- Using Data and analytics to model, create ideas and turn ideas into operational reality
- Planning in stages the overall shift towards a data-centric organisation
2:40 pm - 3:20 pm
Driving Customer and Employee Experience through Data Centricity and Decision-Ready Insights
Liu Chang -
Group Director of COE Total Rewards & Performance & HRSSC & HRIS,
Global C&B Consulting Expert
- Investing in people and business intelligence tools to identify and drive business decision making
- Re-imaging the use of finance and people data to shape decision
- Understanding how data can be used to accelerate service delivery and achieve positive CX and EX
Liu Chang
Group Director of COE Total Rewards & Performance & HRSSC & HRISGlobal C&B Consulting Expert
