SSON China State of Industry Report 2022

The pandemic presented many unknowns. Yet, next-phase growth awaits China given its remarkable perseverance record if shared services leaders embrace the latest trends.

Aligning people with transformative technologies through self-automated strategies to curtail costs and solve problems becomes the golden-ticket next-phase growth driver in service delivery excellence. Therefore, if achieved, next-phase growth—upgrading enabling-technologies through fully automated, people-centricity—improving EX to enhance CX service delivery—positions Chinese shared services with a competitive advantage.

Download the SSON China State of Industry Report 2022 to find out which 4 areas we believe are most significant as Shared Services leaders in China plan to "stay ahead" in 2022.