Shared Services Knowledge Centre

Take a look at our 2019 Attendee Snapshot to see who were there and who you can expect to meet again at our next show. If you would like to get a copy of this report sent to you directly, click here.

The global COVID-19 pandemic has made organisations in China realise the true benefit of digitisation and remote solutions. Business leaders in China are increasingly exploring different electronic tools and technology to enhance business efficiency, service delivery and more. This is also encouraged by the Chinese Government, who has made e-invoicing a priority for all companies in 2020.

After going through a “virtual-only” reality, companies recognise the need to re-evaluate existing business models and adopt digital technologies to streamline processes and become more efficient. Returning to Shanghai in 2021, the 9th China Shared Services & Outsourcing Week will explore how SSCs can strive ahead and emerge stronger through digital acceleration, people and process transformation.

Download the 2021 Preliminary Agenda. 

Celebrating 10 years with the Shared Services community in China, the 10th China Shared Services & Outsourcing Week held in Shanghai will explore strengthening capabilities and driving the next phase of Shared Services Growth through CX and EX.

Download the Sponsorship & Exhibition Kit to find out more about Sponsorship opportunities for your organisation at China's biggest Shared Services event.

Whilst shared services is a well-established strategy to provide high quality, cost-effective business processes, evidence shows that poor performing organisations struggle to do better than the traditional “back office” model. Shared services must adopt continuous improvement and push for new ways to add value in order to reach their full potential. Don’t let you shared services settle for average or worse, find out how to optimize your strategy by downloading this exclusive eBook from the Shared Services & Outsourcing Network (SSON).

If you are implementing data analytics for your shared services centre, look no further than this ultimate guide. Featuring the essential steps to beginning your implementation, advice on how to attract and retain data scientists and insights and insights into how data analytics is transforming the shared services sector. Download this free ebook today.

As China’s tier 1 cities have become crowded and expensive, alternative locations for shared services and outsourcing have emerged. Cost and location are critical to business success, so to shed light on the opportunities in North East China, this report takes an in-depth look at three hot locations Beijing, Dalian and Tianjin. 

To support China’s emerging shared service centres, Shared Services and Outsourcing Network has created this thought provoking ebook in collaboration with KPMG, compiling the best advice and case studies from our global network of shared services practitioners. 

If there’s one thing that can be relied upon in the shared services sector, it’s change. So to discuss the key technology trends and their implications for the shared services sector, we speak with Robert Mostert, Head of HR GSSCs, Scope International - Standard Chartered Bank.

HR departments need to grow beyond their purely administrative functions and fulfill a more strategic role to help foster a work environment that will attract and retain the kind of employees their business needs. This report explores two of the most pressing issues currently developing in China that HR must transform to overcome as it lends ongoing strategic support to its parent organisation.

Setting the right KPIs are essential to the smooth running of a finance department, but could it be that your approach to benchmarking actually detriments your transformation strategy? Download this exclusive article to find out the right and wrong ways to compare your company’s performance against benchmarking data.

Two of the most transformative technology solutions available for shared services today are data analytics and robotic process automation; but successfully implementing them is easier said than done. So in order to help Asia’s rapidly growing shared services industry, SSON has collated the very best articles that address the issue of technology implementation for finance shared services.

Download this presentation, learn the best practices in tax transformation from Zhang Yang, General Manager, Coca-Cola Bottling Investments Group (BIG) China, Business Shared Service Center.

In this presentation, Antti Valtokari, Head of Shared Services from KONE Corporation will share the experience in getting and managing the relationships about different stakeholders in their shared services jounrey.

Vice President & CFO of Zhejiang Dahua Technology, Mr Wei Meizhong will shared their experience and challenges in adopting e-invioices..

浙江大华技术股份有限公司副总裁兼CFO魏美钟先生将去年峰会的演讲中分享了大华在向电子发票转型的过程中遇到的困难与宝贵的经验。

Outsourcing is an important part of shared services jounrey and most of companies are not able to simply aviod this topic. John Gregory, Global Business Services Lead of Kellogg show the best practices in strategic outsourcing.

Robot Process Automation (RPA) is already making a huge impact on the way businesses configure their front, mid, back office operations and processes.

Download the article below to understand what early adopters are doing to deliver more value through RPA implementation. 

机器人流程自动化（RPA）已经对业务流程中的前端、中端以及后台支持等各方面的运营与流程产生了巨大的影响。

下载这篇文章，了解市场中率先使用机器人流程自动化的先驱者们是如何通过应用RPA帮助公司在业务处理中节省成本，并缩短端到端的交付时间。

The concept of Global Business Services has been around since the turn of the Millennium, and global brands like Proctor & Gamble, Unilever and Coca-Cola have already pioneered its development as the natural next step in their Shared Services journey. As many of today's advanced Shared Services models incorporate "Asia" as a strategic driver of value-add service delivery, it is important that regional practitioners and leaders educate themselves about GBS, no matter what their current model. This article identifies what differentiates GBS and offers suggestions on how and why you should be working towards it.

为了深入了解共享服务模式在中国的实践应用、发展趋势以及未来挑战，帮助企业决策者把握财务转型带来的机遇，SSON的长期合作伙伴ACCA 与中兴财务云、通用电气（GE）全球运营联合设计中国共享服务调研问卷，内容涉及共享服务中心的战略规划、运营管理、人员管理等各个方面，面向共享服务领域管理者、领先企业财务高级管理者及行业相关人士展开调研。

中国国旅CFO陈文龙在接受采访时表示，旅游行业的特点之一是面临激烈的市场竞争，经营模式灵活多变，跨界进入者众多，对财务管理提出了巨大的挑战——财务如何转型，并以此带动业务转型。中国国旅的共享建设成果，更有力的验证了财务共享服务对于服务型企业财务管理转型的重要推动和领头作用。

Mr. Chen Wenlong, the CFO of CITS, indicated that high competitive environment and variable business models are the main features of the tourism industry, which posed the great challenge to financial management. CITS proved that finance shared services played an important role in finance transformation.

Find out who's joining us at SSOW China 2022 with the latest Attendee List.

Download the list to find out which companies and industry professionals you can look forward to meeting at the summit.

Over the past 2 years at Shared Services & Outsourcing Week China, we spoke a fair bit about business continuity and maintaining Shared Services growth in China. Have the priorities of the Shared Services shifted since and what is the biggest focus moving forward. Let us hear from our speaker Liu Chang, Ex Group Director of COE Total Rewards & Performance & HRSSC & HRIS, JULIVE.

Download the exclusive interview now!

Over the past two years, we spoke a fair bit about business continuity and maintaining Shared Services growth in China. Have the priorities of the Shared Services shifted, and what is the biggest focus moving forward. Let us hear from:

• Abby Zhao, Cargill Business Services Global Project Management Office Lead/Nanjing Center Lead, Cargill Business Services Nanjing
• Kelvin Pan, CBS Nanjing Continuous Improvement Lead, Global CI tag for RTR, Cargill Business Services Nanjing

毫无疑问，机器人流程自动化是目前共享服务领域内最火热的议题之一，每个从业人员都在谈论它，但是大部分人却还是停留在计划实施的早期阶段。我们都听说过机器人流程自动化，知道这是确切存在并且可以对公司业务能力有极大提升的强大工具。可是同样的问题是，我们应该从哪里入手呢？

变革管理奖  - 无论您的共享服务处于什么阶段，变革都是一直存在的。作为日常运营的一部分，管理变革的能力对于文化转型至关重要。该奖项侧重于共享服务中心在变革管理战略，改进方法，员工参与度等方面所作出的进步。

杰出流程改进和价值创造奖 - 流程创新有许多种形式，如以客户为中心的方法，实施业务对标，培训与创新项目，六西格码项目等等。请告知我们您在流程创新和价值创造中的尝试，我们期待您的故事。

杰出客户体验奖 - 客户的期望和行为的改变已经引起了共享服务行业和商业模式的变化。企业正通过前台和后台流程的改进来加强客户体验。如何利用传统的客户体验工具为企业内部和外部客户创造无缝体验。我们期待您的故事。

杰出转型奖 - 不管是企业内共享，外包还是混合模式，只要您通过组织结构重组或数字化向共享服务模式进行了成功地转型，实现成本削减、效率提高或价值提升，我们期待聆听您的故事。

杰出自动化奖 - 自动化有多种形式 - 从工作流程到自助服务系统，机器人过程自动化，甚至人工智能。告诉我们自动化是如何改变您的共享服务中心的！

人才管理创意奖 - 有效管理人才是每个共享服务中心的挑战。数字时代对SSO领导者提出了更高的要求。告诉我们您在人才管理方面的创新和成功经验。

最佳共享服务团队奖  - 团队协作是共享服务的基石，人才管理更是共享服务领域的永恒热门话题。请告诉我们，您的团队是如何协作提升共享服务中心业绩的。

最佳外包合作奖 - 如果您与外包合作伙伴的合作取得了骄人业绩，请告知我们。我们想让更多人了解您的成功经验。

Past presentation from Wang Qian, Director of HRSSC, JD Group

2018精彩演讲来自京东集团人力资源共享服务中心总监 - 王骞

Past presentation from Krisztina Beer, Head of Regional HR Service Delivery Asia, Sony Mobile

2018精彩演讲来自索尼移动通信亚洲区域人力资源交付负责人 - Krisztina Beer

Past presentation from Cissy Gu, Finance Manager, Eaton Global Financial Service and Systems

2018精彩演讲来自伊顿全球金融服务和系统财务经理

Past presentation from Daniel Rupinta, Head of Shared Services Centre, Grace

2018精彩演讲来自格雷斯共享服务中心负责人

Generating a Roadmap to Global Business Services & Global Process Ownership Success

为全球业务服务以及全球流程管理设计合理的路线图

Phillip Zhang, Director, Global Business Services, North Asia Region, AkzoNobel

张淼，阿克苏诺贝尔，北亚区全球业务服务总监

HR Shared Services as a Key Enable for Business Growth
将人力资源共享服务作为业务增长的关键推动力

Chris Disley, Global Vice President Mars Associate Services, Mars Incorporated
Chris Disley，玛氏全球服务中心，全球副总裁

Growing your Digital Core within SSC to Achieve Business Agility and Excellent Operational Responsiveness
将共享服务中心作为企业数字化转型的基石，实现业务的灵活性与卓越的运营响应能力

King Lee, General Manager, GE Global Operations Asia
李景涛，GE全球运营亚太中心， 总负责人

中国SSOW与您共同庆祝10周年！ 随着中国全球经济强国地位的不断巩固，共享服务市场继续呈增长 态势，以支持全球跨国公司和总部在本国的公司。与此同时，共享 服务领军者积极应对疫情对其员工队伍和业务运营的长期影响。 中 国共享服务行业的下一步将迈向何处呢？

作为中国旗舰峰会的“第十届共享服务与外包峰会中国周”强势回归！让我们在2022年3月14日至17日齐聚上海，加入中国乃至全球最大的共享服务与外包网络！

作为中国旗舰峰会的“第九届共享服务与外包峰会中国周"”强势回归！让我们在2021年3月23日至24日齐聚上海，加入中国乃至全球最大的共享服务与外包网络！

请下载2019 第八届共享服务与外包峰会中国周会议手册新冠肺炎疫情肆虐全球，中国企业认识到数字化和远程解决方案的真正好处。中国的商业领袖们积极探索各种电子工具和技术，以提高业务效率、改善服务交付等。此举也得到中国政府的支持，中国政府已将开具电子发票列为2020年所有企业的优先事项。

在经历了“只能采取在线模式”之后，企业认识到需要重新评估现有的业务模式，采用数字技术，以简化流程及提高效率。

第九届中国共享服务与外包周将于2021年再次在上海举行，届时与会者将探讨共享服务中心如何通过数字加速、人员和流程转型保持领先地位及实现强势发展。

If you missed our event in 2019, you may download the report to find out

• attendee profiles and their feedback
• past sponsors profiles
• featured speakers

如果您错过了去年的会议，您可以下载去年上海峰会会后报告查阅：

• 峰会参与者以及他们的会后反馈
• 赞助商
• 演讲嘉宾