Kelvin Pan

CBS Nanjing Continuous Improvement Lead, Global CI tag for RTR Cargill Business Services Nanjing

Conference Day 1: Tuesday, 15 March 2022

11:00 AM Achieving SSC Operational Excellence with Automation and Performance Insights

  • Transforming your Processes with People-Centricity in Mind
  • Addressing the Challenges of AI-Driven RPA to Achieve SSC Operation Excellence
  • Driving Employee Experience with Employee Performance insights and Metrics

Conference Day 2: Wednesday, 16 March 2022

11:30 AM Defining and Shaping a Customer-Centric Strategy in Driving Overall Value to the Organisation


  • Understanding how people centricity will drive customer-centric and in turn, value to investors 
  • Knowing the importance of focusing on the business outcome rather than people arbitrage  
  • Learning the people-centric approach of enablement, empowerment, and knowledge sharing  

Check out the incredible speaker line-up to see who will be joining Kelvin.

Download The Latest Agenda