Join India's Premium GCC and GBS Summit
Main Conference Day One – Wednesday, 23 April 2025
Hear from our exciting lineup of industry experts and thought leaders on Day 1 conference.
Shared Services & GCC Week India 2025 - Opening
8:45 am - 8:50 am
Welcoming & Opening Greeting by SSOW India
8:50 am - 8:55 am
Opening Remarks from Chairperson
Rajeev Mall -
Vice President - Mondelēz Digital Services,
Mondelēz International
8:55 am - 9:00 am
SSON Research & Analytics Presents: 2025 State of the Shared Services & GCC Industry Survey Highlights & Trends
Naomi Secor -
Global Managing Director,
SSON Research & Analytics
The Evolving GCC & GBS Landscape
9:00 am - 9:40 am
Panel Discussion: India Now versus the Past: The Evolution of India’s GCC & GBS Landscape
Rajeev Mall -
Vice President - Mondelēz Digital Services,
Mondelēz International
George Inasu - MD and Country Head, Fidelity National Financial India
Sandeep Kulkarni - SVP & Head, Worley
Rajesh Puneyani - Vice President, Managing Director & Site Leader, Kenvue Solutions India
Hema Nevetia - CFO, Allstate India
• How has India’s GCC and GBS model changed? What does the future look like?
• Understanding India's evolving regulatory framework and compliance
• Impacts of the changing GBS reporting structure with changes in leadership
9:40 am - 10:10 am
Fireside Chat
Sponsored by: Prohance
10:10 am - 10:40 am
Opening Keynote: Creating Multiple Values for the Shareholders of the GBS Model
Sumit Mitra -
CEO, Tesco Global Business Service & Tesco Bengaluru,
Tesco
10:40 am - 11:00 am
Speed Networking Session
Join us in this Speed Networking Session where you will be able to meet other participants at the Conference! During this session, you will have the opportunity to engage with several leaders in a short amount of time and exchange business cards to take the conversation beyond the Conference.
11:00 am - 11:30 am
Morning Tea & Networking Break
Take a break and use this time to network with your fellow industry peers at our Exhibition Hall!
Going Beyond the Traditional to Deliver Value: Growth Enablement
11:30 am - 12:10 pm
Fireside Chat: From Cost Centres to Revenue Drivers: The Evolving Role of GCCs and GBSs
Sudhir Dasamantharao -
Former Senior Director Global Business Services & Chief Transformation Leader- APAC,
Boston Scientific
Priyaranjan (Ranjan) Jha - SVP and Head, Global Business Services, Iron Mountain
Lalitha Indrakanti - CEO, Jaguar Land Rover Technology & Business Services India
As GCCs and GBSs mature year on year, they are focusing on customer-centricity to drive value creation. 32% of SSOW India 2024’s attendants responded that it [customer centricity] is a part of their vision to redefine their centre in the next 10 years. 25% of the survey’s responded indicated that they are looking to improve customer experience with Generative Ai.
• Exploring effective metrics and tools for assessing customer satisfaction
• How can GCCs support front office operations with work that impacts the end customer?
• Establishing customer specific KPIs
Sudhir Dasamantharao
Former Senior Director Global Business Services & Chief Transformation Leader- APACBoston Scientific
12:10 pm - 12:40 pm
Moving Closer to the End Customer with Positive Customer Experience
Sankar Narayan S -
Global Business Services India Site Head,
Smith and Nephew
As GCCs and GBSs mature year on year, they are focusing on customer-centricity to drive value creation. 32% of SSOW India 2024’s attendants responded that it [customer centricity] is a part of their vision to redefine their centre in the next 10 years. 25% of the survey’s responded indicated that they are looking to improve customer experience with Generative Ai.
• Exploring effective metrics and tools for assessing customer satisfaction
• How can GCCs support front office operations with work that impacts the end customer?
• Establishing customer specific KPIs
12:40 pm - 1:10 pm
Looking Beyond Traditional Processes into Expanding Centre Scope
Mamta Lamba -
SVP of Global Transformation and Process Excellence,
PepsiCo
• Sharing their journey to expand portfolio of services from back-office admin to marketing
• An overview of the different divisions within the marketing function
• Driving value for clients with technology to enable data-led marketing decisions
1:10 pm - 2:20 pm
Lunch & Networking Break
*Selected participants will be attending a Private Lunch session where we bring together senior leaders for a thought-provoking discussion over lunch.
Interactive Discussion Groups
FINANCE
2:20 pm - 4:00 pm Ensuring Healthy & Strong Working Capital with Order to Cash Rajib Basu - Global Head Record to Report and Bill to Cash Services, GBS, Bosch
FINANCE
2:20 pm - 4:00 pm Movie Nights at Month End – How to Make Period Close a Non-EventFINANCE
2:20 pm - 4:00 pm Optimising Service Delivery for Finance Amit Gupta - GBS Service Management and Reporting Lead, Warner Bros Discovery
HR & EMPLOYEE EXPERIENCE
2:20 pm - 4:00 pm Going Back to Basics: Do’s & Don’ts Before Automating your HR Processes Deepak Mendiratta - Senior Director of People & Culture, Annalect India
HR & EMPLOYEE EXPERIENCE
2:20 pm - 4:00 pm Importance of Reskilling, Upskilling and Cross-skilling the Workforce Karthik Mulakaluri - Director - Talent Development, Omega Healthcare Management Services
HR & EMPLOYEE EXPERIENCE
2:20 pm - 4:00 pm Strategies for Improving the Employee Experience Runa Dhawan - People Director, AB InBev GCC India
STRATEGY
2:20 pm - 4:00 pm Defining & Developing the Role of a Global Process Owner Vandana Sharma - Head of GBS AMEA, Kellogg Company
STRATEGY
2:20 pm - 4:00 pm Extracting the Optimal Value from your Outsourcing Service ProviderSTRATEGY
2:20 pm - 4:00 pm How to take your Organization from Change Resistant to Change Resilient Arssh Kharbanda - Head of People, Computershare India
TECHNOLOGY
2:20 pm - 4:00 pm Maximising Data Insights for Operational ExcellenceTECHNOLOGY
2:20 pm - 4:00 pm The Power of Process Mining for Shared Services Optimization Rajesh Rao - Head of Automation CoE, Nokia
TECHNOLOGY
2:20 pm - 4:00 pm Using Emerging Technologies to Enhance User Experiences & Drive Innovation Abhishek Jain - General Manager (GM) - India Centre of Excellence (CoE), Atlas Copco
4:00 pm - 4:30 pm
Afternoon Tea & Networking Break
Take a break and use this time to network with your fellow industry peers at our Exhibition Hall!
Going Beyond the Traditional to Deliver Value: Centres of Excellence
4:30 pm - 5:00 pm
Setting up Adani’s Finance Centre of Excellence with Expanded Finance Scope
CA Sudesh Jain -
Vice President & Head - Group Finance Shared Services,
Adani Group
• Leveraging the COE model to gain deep functional expertise
• Expanding scope to atypical finance functions such as treasury, secretarial and others
• Driving better business outcomes and greater value with process-driven approach
5:00 pm - 5:30 pm
Creating an Advanced Analytics Centre of Excellence to Enable Business Transformation
Ganapathy V -
VP & Head - Global Advanced Analytics CoE,
Holcim
· Creating a data & insights strategy for the complete value chain to drive transformation
· Spearheading development of data monetization strategies for the enterprise
· Implementing governance mechanisms for data monitoring
