Join India's Premium GCC and GBS Summit
Pre-Conference SSON Masterclass – Tuesday, 22 April 2025
Welcome to SSON Masterclass Day! Let’s Take a Deep Dive into the How, Where, What and When’s of Building an AI-Powered Enterprise: A Practical Guide
10:00 am - 10:30 am
Morning Refreshments & Registration
10:30 am - 10:35 am
Welcome Address by SSOW India
10:35 am - 10:40 am
Opening Remarks by Chairperson
10:40 am - 11:20 am
Laying the Foundation of an AI-Powered Enterprise to Drive New Business Capabilities
Rajesh Rao -
Head of Automation CoE,
Nokia
· Leveraging existing and emerging technologies e.g. RPA, AI, ML
· Aligning technology initiatives with business goals
· Overcoming common implementation challenges
11:20 am - 12:00 pm
Redefining Time for the Workforce to Optimise Value and Support Business Initiatives with Technology & Resource Upskilling
Subbu Gonella -
Chief Human Resource Officer,
Rakuten Symphony
• How UI, Analytics, Data and Gen AI can shift labour needs, create capacity creation, and build strategic value for the business
• Exploring best practices to foster strategic thinking and encourage responsibility amongst your workforce to enable further career development
• Defining the role of your human workforce and their importance to the success of AI implementation
12:00 pm - 12:40 pm
Redefining the Future with NextGen Analytics
Rahul Sinha -
Head - Data, AI & Analytics Services,
AXA Global Business Services Pvt. Ltd.
· Building the foundational reporting factory or GenAI solutions using #SecureGPT or core Data Engineering and Data management
· Harnessing analytics to deliver exceptional value to partners
· Upskilling the workforce to be a core enabler in our journey
12:40 pm - 1:40 pm
Networking Luncheon
1:40 pm - 2:20 pm
Building the Agent of the Future with AI for Better Performance
· Building essential skills for the agent of the future
· Leveraging the power of AI to improve HR business processes and augment decision making
· Sharing lessons learnt and best practices to improve employee engagement
2:20 pm - 3:00 pm
Insights from Tesco's Journey on Building a Strong AI Foundation
Venkat Raghavan -
Director of Analytics & Science,
Tesco Business Solutions
The crux behind AI is how you can free up your employees and enable them to drive greater value for the enterprise. Venkat Raghavan, Tesco Business Solution's Director of Analytics and Science, shares more on their AI journey since the last five years.
· Utilising AI to understand customer behaviours
· Creating a foundation for AI success through data governance, quality, and accessibility
Sharing of real-life use cases how Tesco GBS uses AI (AI, ML and Gen AI) to triangulate information and recommend decisions
3:00 pm - 3:30 pm
Let’s Talk! Key Takeaways & Action Points
Join our friendly roundtable session, Let's Talk! Discover best practices, key takeaways, and actionable points to improve your AI Enterprise journey. Let's learn and grow together!
