India's Leading Shared Services & GCC Summit
Pre-Conference SSON Masterclass – Tuesday, 22 April 2025
10:00 am - 10:30 am
Morning Refreshments & Registration
10:30 am - 10:35 am
Welcome Address by SSOW India
10:35 am - 10:40 am
Opening Remarks by Chairperson
10:40 am - 11:20 am
Laying the Foundation with Robust Data Management to Build an AI-Powered Enterprise
Rajesh Rao -
Head of Automation CoE,
Nokia
• Establishing your organisation's dynamic data strategies
• Creating a foundation for AI success through data governance, quality, and accessibility
• Addressing bias, fairness, and transparency concerns in AI applications
11:20 am - 12:00 pm
Redefining Time for the Workforce to Optimise Value and Support Business Initiatives with Technology & Resource Upskilling
• How UI, Analytics, Data and Gen AI can shift labour needs, create capacity creation, and build strategic value for the business
• Exploring best practices to foster strategic thinking and encourage responsibility amongst your workforce to enable further career development
• Defining the role of your human workforce and their importance to the success of AI implementation
12:00 pm - 12:40 pm
Redefining the Future with NextGen Analytics
· Building the foundational reporting factory or GenAI solutions using #SecureGPT or core Data Engineering and Data management
· Harnessing analytics to deliver exceptional value to partners
· Upskilling the workforce to be a core enabler in our journey
12:40 pm - 1:40 pm
Networking Luncheon
1:40 pm - 2:20 pm
Building the Agent of the Future with AI for Better Performance
Phil Gillingham -
Director Global HR Operations,
Microsoft
· Building essential skills for the agent of the future
· Leveraging the power of AI to improve HR business processes and augment decision making
· Sharing lessons learnt and best practices to improve employee engagement
2:20 pm - 3:00 pm
Laying the Foundation with Robust Data Management to Build an AI-Powered Enterprise
· Establishing your organisation's dynamic data strategies
· Creating a foundation for AI success through data governance, quality, and accessibility
· Addressing bias, fairness, and transparency concerns in AI applications
3:00 pm - 3:30 pm
Let’s Talk! Key Takeaways & Action Points
Join our friendly roundtable session, Let's Talk! Discover best practices, key takeaways, and actionable points to improve your AI Enterprise journey. Let's learn and grow together!
