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Shared Services Leaders Boardroom

*Held concurrently with the Shared Services & GCC Week India - Main Conference Day One

Wednesday, 19 April 2023

Marriott Hotel, Whitefield, Bengaluru, India

Leveraging GBS Data to Drive Business Growth

Data is the new oil. With the data in GCC and GBS centres, how are they leveraging it to bring out meaningful insights to the business? As the global economy faces headwinds from the demand-supply mismatch, rising inflation, and climate-induced disruptions, GCC and GBS leaders need to evolve their data and digitisation strategies to become centres of excellence for innovation. With these insights, how can Shared Services deliver great user experience for both the customer and employee?

At this Shared Services Leaders Boardroom, let us discuss how GCCs and GBSs can leverage data-driven technology such as artificial intelligence, machine learning and advanced analytics to navigate this increasingly complex business reality and drive business growth.

Wednesday | 19th April 2023

14:15	Opening & Welcome Address by SSON
14:20	Introduction
14:35	Boardroom Discussion Leveraging GBS Data to Drive Business Growth • How is the data available in GCCs & GBSs used to bring out meaningful insights to the business? • How can we leverage technology such as AI, ML, Analytics, Blockchain, Chatbots., etc? • How is this data used to increase customer centricity & enhance employee experience? Krishnan N, Head of GBS India, Bosch
15:40	Summary of Discussion & Key Takeaways
15:55	End of Boardroom Discussion
15:55	Back to Main Conference Hall for Networking & Afternoon Break

 For more information on this exclusive Boardroom Discussion, please contact: Krishna.Mawani@iqpc.com.sg

Hosted By:

                                                                                    

Bosch Global Business Services is an integrated and process-oriented service unit of Bosch. We provide best-in-class services to Bosch’s internal divisions in order to support their business. Over 9,500 associates all over the world deliver services across seven process lines, serving over 300 Bosch legal entities. With our end-to-end process organization, we overcome functional boundaries to ensure the best possible customer experience. Supported by a central key account management team, customer requests and feedback are processed systematically and in close collaboration with respective service owners. This business model welcomes creation and improvement of standard processes that allow individualization, with the goal of providing five-star service to our customers. We empower our organization to create technology that is invented for life.

Website: www.bosch-softwaretechnologies.com/en/locations/global-business-services/