Whether you are new to shared services or an accomplished veteran looking to expand to a new environment, I have found it useful to ground yourself in the fundamentals of what makes shared services successful. This handbook is loaded with helpful ideas to avoid pitfalls and accelerate your shared services journey.

While the foundational elements of shared services have remained constant since the early days, many aspects have advanced. In setting up a modern shared services organization, consider your value proposition to support your business strategy. The big shift in this value proposition moved away from just achieving transactional cost savings to impacting business outcomes such as increasing customer satisfaction, return on equity, and brand power. Modern shared services organizations look at comprehensive value creation across multiple factors such as user experience, cost-effectiveness, service performance, and risk management.

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Are you ready to revolutionize your Global Business Services (GBS) operations? Artificial Intelligence (AI) is no longer a futuristic concept; it's a powerful tool that can transform your business. To help you harness the potential of AI, we've created an informative infographic highlighting 5 Ways GBS Leaders Can Introduce AI into their Operations. Download your free copy today and discover how AI can: Enhance efficiency Improve accuracy Boost decision-making Elevate customer experience Drive innovation

We've surveyed over 200 Shared Services and GBS leaders from the region to find out their vision and priorities for the future of their GBS. Download the report to find out if your GCC/GBS centre aligns with your industry peers.

We've conducted a benchmarking poll at our recent SSOW India 2024 conference, and have put together the results in this Benchmarking Report. Find out what our Shared Services & GCC leaders in India are saying about: Future digital priorities, Adoption of AI, Factors for a digital-first GBS.

India’s ability to spearhead digital transformation mandates, its hub of next generation talent and the combination of innovation and scale place India at the heart of global sourcing strategies, which is why global organisations continue to build delivery hubs in the country. To be the destination of choice, India’s SSO, GCC and GBS leaders must seize the opportunity to redefine themselves as global innovation hubs and engines of digital transformation. The team at SSON brings together India’s leaders to share their vision on how they wish to do so, be it through technology, people or process.

Download the 2025 Shared Services series Sponsorship Prospectus to see the available opportunities for you to tap into India.

Find out who will be attending SS&GCC Week India 2025! Download the full attendee list to see the industry and job profile breakdown.

SSON has specially curated this Infographics to showcase the level of Automation across SSCs in Asia.

Download this content piece and find out where your SSC sit amongst your peers in Asia.



This Thomson Reuters x SSON report encapsulates the strategies of 20 leaders shaping the future of shared services. Mature shared service organisations in the Asian region are adapting their centres to deliver everyday excellence for their employees, stakeholders and customers. With increasing investments in technologies and people, shared service centres are converting their operations into intelligent business practices with the objective of providing greater value and relevance at the executive level. We spoke with 20 shared service centres (SSCs) in Asia to capture the current state of the industry and its priorities, challenges, and goals. In particular, we heard from leaders at the helm of SSCs in Asia on how they are moving up the value chain.

Download this report now to learn more.



This Thomson Reuters x SSON report encapsulates the strategies of 20 leaders shaping the future of shared services. Mature shared service organisations in the Asian region are adapting their centres to deliver everyday excellence for their employees, stakeholders and customers. With increasing investments in technologies and people, shared service centres are converting their operations into intelligent business practices with the objective of providing greater value and relevance at the executive level. We spoke with 20 shared service centres (SSCs) in Asia to capture the current state of the industry and its priorities, challenges, and goals. In particular, we heard from leaders at the helm of SSCs in Asia on how they are moving up the value chain.

Download this report now to learn more.