This Thomson Reuters x SSON report encapsulates the strategies of 20 leaders shaping the future of shared services. Mature shared service organisations in the Asian region are adapting their centres to deliver everyday excellence for their employees, stakeholders and customers. With increasing investments in technologies and people, shared service centres are converting their operations into intelligent business practices with the objective of providing greater value and relevance at the executive level. We spoke with 20 shared service centres (SSCs) in Asia to capture the current state of the industry and its priorities, challenges, and goals. In particular, we heard from leaders at the helm of SSCs in Asia on how they are moving up the value chain.

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