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22 - 25 April, 2025 | Radisson Blu, Bangalore, India

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John Dawber

Corporate Vice President & Managing Director - Global Business Services Novo Nordisk

John Dawber is the Corporate Vice President leading the Global Business Service (GBS) centre at Novo Nordisk in Bangalore since September 2022. He leads a growing organisation of over 3700 employees where he collaborates with cross-functional teams to promote innovation, improve operational efficiencies, and support the company's overall growth plan. With more than 25 years of expertise in the pharmaceutical and healthcare sectors, he has a demonstrated track record of fostering business expansion and achieving beneficial outcomes for both the organization and its clients. A strong leader, and communicator, John is driven by a passion for success through people, and people development. He is also a strong proponent of employee experience and engagement at workplace, In his previous role as General Manager of Novo Nordisk Thailand, he led the organisation to deliver previously unparalleled growth, and despite the challenges of the pandemic the company was certified as a Best Place to Work. Under his leadership, Novo Nordisk GBS has reduced rolling annual attrition from 18% in September 2022 to 7.5% in February 2024 and was ranked #1 Best Place to Work in India across all sectors and all sizes of company and amongst the top 25 workplaces for career growth by LinkedIn.In his nearly three-decade career in the pharmaceutical industry, John has led several functions including Sales, Marketing, Market Access, Pricing, and latterly General Management. As a UK national, during his tenure in Novo Nordisk, he has lived and worked in 5 countries, including UK, Denmark, Japan, Thailand, and India, and is fascinated by the cultural dimension of these experiences and understands how local cultural norms can both help, and hinder progress. Driving change for the patient is at John’s core, and delivering this change through people is his passion.

Main Conference Day Two – Thursday, 24 April 2025

4:40 PM Creating a High-Performance Culture in Novo Nordisk GBS to Improve the Employee Experience

Novo Nordisk GBS aspires to the employer of choice and recognises that employee engagement, people development, and cross-functional collaboration are crucial to creating a best-in-class, high-performance workplace culture. 92% of the GBS’s employees are happy with the leadership, with trust in the leadership’s vision. John Dawber, Corporate Vice President & Managing Director – Global Business Services, Novo Nordisk, shares more on how he was able to drive a positive employee experience, stakeholder trust, and global process ownership through various initiatives.

• Developing different initiatives to encourage ownership and accountability and foster innovation and creativity

• Bringing attrition down to 6.5% in two years

• Sharing of best practices on how they successfully attracted and retained top talent

• Creating a diverse, inclusive culture where Everybody Matters

Post-Conference Site Visit - Friday, 25 April 2025

9:00 AM Interactive Knowledge Site Visit #1: NOVO NORDISK GBS

Expanding Beyond the Traditional: Creating a Multi-Functional Hub

Starting small in 2007, Novo Nordisk Global Business Services operates as an integrated part of the project-centric development organisation across 17 functions including data management, biostatistics, medical affairs, clinical reporting, safety surveillance, marketing, commercial strategy, finance & IT for both pipeline and marketed products. The GBS is currently delivering on various high value and high impact processes across the value chain.

Today, Novo Nordisk GBS Bangalore is driving expansion of their footprint to be truly global, directly serving 80 affiliates with finance, analytics, marketing & medical content and other areas of interest.

Throughout the day, you’ll gain insights into how through their multiple levers of talent, scalability, and competencies in digital and data, the GBS offers capabilities which drives innovation and process transformation for Novo Nordisk globally.

About Novo Nordisk GBS

Novo Nordisk Global Business Services is an integral part of Novo Nordisk, a leading global healthcare company, founded in 1923 and headquartered in Denmark. With more than 4,000 employees in Bangalore, they partner with their Denmark-based colleagues to deliver innovative, high-quality end-to-end business solutions across the entire value chain. Over the last 17 years, the GBS has matured into a multi-functional hub providing value adding services globally.

Senior Representative: John Dawber, Corporate Vice President & Managing Director – Global Business Services, Novo Nordisk

This Interactive Knowledge Site Visit would include:

• Corporate Presentation from the senior representative from Novo Nordisk GBS

• Interactive Q&A Session

• Guided tour of the site’s operating premises

Check out the incredible speaker line-up to see who will be joining John.

Download The Latest Agenda