Siemens GBS deals with more than seven million customer service tickets every year, at 5 minutes per request, this translates into a huge number of hours spent on manual ticket handling. In order to streamline this, Siemens GBS created the Bionic Agent, a Generative AI enhanced, fully cloud-based SaaS solution. This resulted in 95% increased reliability and accuracy, 5 x higher productivity than previous human agents and over 10,000 manual hours saved. Naveen Mohan will talk us through how the bionic agent was created and implemented and how it has ushered in the next-generation of customer-service.

Harnessing the Power of Data to Drive Sustainability

Siemens GBS secured a spot in the 2024 Top 20 Most Admired SSO/GBS not only for exceptional performance in the benchmarking study but also for commitment to excellence, innovation, and sustainability, including:

·      Contribution to sustainability transparency with a user-friendly dashboard

·      Contribution to successful workforce transformation and people’s growth with new learning services

·      Contribution to decarbonization and resource efficiency with engineering services

Today, Siemens GBS Bangalore is a large contributing factor to Siemens’ goal of reaching net-zero operations by 2030. Throughout the day, you will gain insights into how Siemens GBS is enabling a sustainable future for the parent organisation with engineering services, data and collaborative programmes.

This Interactive Knowledge Site Visit would include: 

• Corporate presentation from the senior representative from Siemens GBS
• Interactive Q&A session
• Guided tour of the site’s operating premises