Ranjan is a business leader with 25 years of global experience in GBS, operations, digital transformation, analytics, client relationships & marketing. He has worked for PepsiCo, Genpact, Reliance, IBM & Tata group.
At PepsiCo since early 2019, currently he leads global operations of their Global Business Services, responsible for all delivery hubs in the network (China, Egypt, India, Mexico, Poland, Russia & Spain with 6000 associates). In his previous role, he set up the greenfield India centre of GBS and scaled it to over 2000 associates.
Earlier, he was with Genpact for over 14 years where his last role was SVP- Digital & RPA. He was also the Global Leader for their Automotive, Hospitality, Aerospace & Industrial Machinery verticals (c. 3500 FTE). During his time at Genpact, Ranjan spent several years in the US on a key account relationship role.
Ranjan is known for excellence in building, integrating, scaling up and mentoring large, multi-geography teams with change management during stress and restructuring. He is passionate about organisational culture, communications and process excellence.
Ranjan holds an MBA from Indian Institute of Management, Lucknow, and a mechanical engineering degree from National Institute of Technology, Silchar. He is also a certified Six Sigma professional. Ranjan is actively involved with NASSCOM, and advises a handful of startups in healthcare, education and not-for-profit sectors.
He is keen on medieval European and colonial history, biographies, classical music and giving back.
As GCCs and GBSs mature year on year, they are focusing on customer-centricity to drive value creation. 32% of SSOW India 2024’s attendants responded that it [customer centricity] is a part of their vision to redefine their centre in the next 10 years. 25% of the survey’s responded indicated that they are looking to improve customer experience with Generative Ai.
• Exploring effective metrics and tools for assessing customer satisfaction
• How can GCCs support front office operations with work that impacts the end customer?
• Establishing customer specific KPIs
Check out the incredible speaker line-up to see who will be joining Priyaranjan (Ranjan).
Download The Latest Agenda