Join India's Premium GCC and GBS Summit
Sudhir Dasamantharao
Former Senior Director Global Business Services & Chief Transformation Leader- APAC Boston ScientificSudhir is a blobal Leader with 20+ years of professional experience with expertise in Global shared services Operations, Transformation, Quality, Project Management, Change Management , Client Engagement , Business Strategy and Innovation in varied industries like Banking, Financial Services, Insurance, IT, Consulting and Manufacturing.
In the past, Sudhir has worked in senior leadership roles at Boston Scientific, EY, HSBC, Max life Insurance, Capital One Bank and AMEX.
Main Conference Day One – Wednesday, 23 April 2025
11:30 AM Fireside Chat: From Cost Centres to Revenue Drivers: The Evolving Role of GCCs and GBSs
As GCCs and GBSs mature year on year, they are focusing on customer-centricity to drive value creation. 32% of SSOW India 2024’s attendants responded that it [customer centricity] is a part of their vision to redefine their centre in the next 10 years. 25% of the survey’s responded indicated that they are looking to improve customer experience with Generative Ai.
• Exploring effective metrics and tools for assessing customer satisfaction
• How can GCCs support front office operations with work that impacts the end customer?
• Establishing customer specific KPIs
Check out the incredible speaker line-up to see who will be joining Sudhir.
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