Malaysia’s #1 Shared Services & GBS Event
Why attend SSOW Malaysia 2025?
SSON brings its leading conference to Malaysia for its twelfth edition: Shared Services & Outsourcing Week 2025. We will be joined by the country’s leading Shared Services and GBS leaders to share their success stories on how they are Staying Ahead of the Curve with a Solid Value Proposition to Stakeholders.
This is where you’ll find new connections, business-critical insights from inspirational speakers & technology experts, and key takeaways on how to curate actionable plans for your centre.
Malaysia's shared services has experienced significant growth in recent years, where there has been an emerging wave of centres established beyond the capital city too. As leaders in the industry, it is now imperative to strengthen employee value propositions to create a compelling workplace and foster a culture of innovation and development, alongside push for digital transformation for improved productivity and cost effectiveness.
What Does This Mean for Your Shared Service Centre?
Don't Miss Out On These 2025 Sessions!
Going Beyond Cost Savings: The Evolving Role of SSCs and GBSs as Revenue Drivers
Delivering Added Value through IT Functions - Insights from a Global Leader
The Great Debate: The How and When of AI in Shared Services
Establishing a Mini Innovation Hub
Launching Malaysia's First GBS Centre in the East Coast in Terengganu
Insights From Your Industry Peers
64%
GCC & GBS leaders have indicated upskilling employees as a workforce priority for 2025.
51%
Shared Services & GBS Leaders plan to embrace advanced technology for enhanced efficiency and agility for their centre.
51%
Access to master data and enterprise analytics/ a business intelligence hub will have the most impact to driving sustainable business services.
35%
Leaders believe that aligning Key Performance Indicators (KPI) with strategic objectives is the next step to drive GBS transformation.
16%
SSO & GBS Leaders see new technologies such as Generative AI as the important trend to drive value add for their centres.
Featured Speakers
Jazlan Azizy Jusoh
CEO
VADS Business Process Sdn Bhd - A Subsidiary of Telekom Malaysia
Jessica Pinto
Regional CFO, APAC
Veolia Water Technologies
Nyon Kam Yew
Head of Global Business Services (GBS) APMEA & Europe
Kerry Group
Philip Tan
Head
UOB Centre of Excellence and Innovation Hub 2
Karan R Bhatia
Head of Global Business Services (GBS), Asia Hub
Opella Healthcare (Sanofi Consumer Healthcare)
David Chua
Haleon Business Services (HBS) Malaysia Capability Center Head
Haleon
CheeJin Gark
VP GFS Malaysia, Managing Director
Infineon Technologies
Shee Na Wee
Senior Director, GBS Malaysia
Smith & Nephew
ChinKuang Kim
Vice President of Finance, Center of Excellence & Global Business Services
Jabil
Matthew Sia
Head of APAC Finance Shared Services & Global OTC
Hitachi Vantara
Ahamed Aslam
Director, Global Business Services - Asia Pacific
Kimberly Clark
Shahid Afzal
General Manager, Global Business Services – Malaysia Hub
British American Tobacco
Beth A. VILLANUEVA
Shared Services Practitioner
.
Shazmi Ali
Global VP, HR, Shell Business Operations
Shell
Kurt Bergmans
Global Head Enterprise Services
SWIFT
Osman Ahmad Khan
Head of People Technology & Analytics
AirAsia
Jeen Eu Khor
Director, Shared Financial Services APAC
PPG
Lee Koon Lau
Asia Director, Finance Shared Services
Dassault Systèmes
Mohd Afdhal Mohd Nayan
Director of Transformation
Sunway Group
Azlinda Ab Kasim
Shared Services Centre Director
PageGroup
Justyna Kierska
Global Services and G&A Strategy, Senior Director
Barry Callebaut Group
Alex Tan
Senior Director, Global Head of Client Accounting
CBRE Global Business Services
S Mahish
Head of Shared Services Center Asia/Pacific HR
Schaeffler Malaysia
Then Sik Kwang
Head of HR DHL IT Services Malaysia & Global Business Partner
DHL Group
Dr. Patricia Francis, C.A. (M), FCCA (UK)
Head of Global Financial Markets Operations Strategy and Learning & Development
Standard Chartered
Wen Chu Ng
Head of OTC, S2S and PC
British American Tobacco (BAT)
Ahmad Faiz
Head of Global Technology Unit APAC
BASF
Syazana Lim
Senior Analyst & Head of Product
SSON Research & Analytics
Santosh Gowrisetty
Head of AGS Kuala Lumpur Center
Alcon Laboratories (MALAYSIA) SDN. BHD
Hear What Our Past Attendees Have To Say
On behalf of the Mindsprint team, I would like to thank you for organizing the recent SSOW MY 2024 event. Participating in such a well-curated and informative gathering was a good investment of our time. The insightful sessions provided a platform for meaningful dialogue among industry peers. We eagerly anticipate the upcoming SSOW events in Asia.
Excellent and beneficial conference especially for organizations working on their evolution around people, process and technology.
Very insightful session where participants are very open to sharing their experiences! Have gleaned immensely from this community of like-minded professionals.
Our Shared Services Asia Community
Every year, our community grows bigger and bigger – a strong testament to Asia’s Shared Services & GBS industry growth. Join our community today and be a part of the SSON Family!
Our Event Partners and Sponsors
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Contact the #SSOW Team
Asia's No. 1 Series of Shared Services & GBS events will be back in 2025!
Next up is the 12th edition of the Shared Services & Outsourcing week Malaysia in May 2025.
To secure a spot, book online now. And, for any assistance, please contact us below.
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QUESTIONS?
Contact us via email at enquiry@iqpc.com.sg.
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