Malaysia's #1 Gathering of Shared Services & GBS Professionals
May 20 - 23, 2025 | Malaysia
Main Conference Day 1 - Tuesday, 11 June 2024
8:00 am - 9:00 am
Morning Refreshments & Registration
8:50 am - 8:55 am
Welcome Address & Opening Greetings by SSON
8:55 am - 9:00 am
Opening Remarks by Chairperson
Jayanta Chatterjee -
Head of Finance, Metrod Malaysia,
Metrod Malaysia | Secretary and Committee Member, Malaysia Chapter of Institute of Chartered Accountants of India
Jayanta Chatterjee
Head of Finance, Metrod MalaysiaMetrod Malaysia | Secretary and Committee Member, Malaysia Chapter of Institute of Chartered Accountants of India
The Evolution of Malaysia’s Shared Services
9:00 am - 9:50 am
Shared Services Leaders Speak! What Keeps Malaysia's Shared Services Leaders Awake?
Jayanta Chatterjee -
Head of Finance, Metrod Malaysia,
Metrod Malaysia | Secretary and Committee Member, Malaysia Chapter of Institute of Chartered Accountants of India
Arne Graeber - CEO / Chairman of the Board of Directors, Commerz Trade Services (a subsidiary of Commerzbank AG)
Philip Tan - Head, UOB Centre of Excellence and Innovation Hub 2
Delia Dragon - Executive Director & COO GBS KL, Eli Lilly Asia Pacific SSC Sdn Bhd
Jared Mecham - CTSM CEO & Asia South Corporate TTS Onboarding Head, Citigroup Transaction Services Malaysia
- Navigating uncertainties in the rapidly evolving digital landscape
- Developing strategies to meet evolving skillset requirements
- Staying ahead of the curve with innovation and strategies to add value to the business
Jayanta Chatterjee
Head of Finance, Metrod MalaysiaMetrod Malaysia | Secretary and Committee Member, Malaysia Chapter of Institute of Chartered Accountants of India
Arne Graeber
CEO / Chairman of the Board of DirectorsCommerz Trade Services (a subsidiary of Commerzbank AG)
Jared Mecham
CTSM CEO & Asia South Corporate TTS Onboarding HeadCitigroup Transaction Services Malaysia
9:50 am - 10:20 am
Fireside Chat: Enhancing Employee Experience & Company Profitability by being Digitally Obsessed
Manan Mehta -
Senior Vice President,
Collabera Digital
Saurabh Sharma - Senior Vice President, Growth and Demand Generation, ProHance
Azlinda Ab Kasim - Regional Associate Director GBS and PMO, Zimmer Biomet
Karan R Bhatia - Head of Global Business Services (GBS), Asia Hub, Sanofi
Sponsored by: Prohance
10:20 am - 10:50 am
MDEC Shares | Growing The Shared Services Industry in Malaysia
Danesh Jothiprahasam -
Head of Domestic Digital Investment,
MDEC
- Overview of the current state of Malaysia's shared services industry
- Empowering Malaysia’s shared services & GBS centres to embrace digitalisation
- Strategic Roadmap for Future Success: Collaboration, Talent, and Global Integration
10:50 am - 11:10 am
Speed Networking Session
Join us in this Speed Networking Session where you will be able to meet other participants at the Conference! During this session, you will have the opportunity to engage with serval leaders in a short amount of time and exchange business cards to take the conversation beyond the Conference.
11:10 am - 11:40 am
Morning Tea & Networking Break
11:40 am - 12:10 pm
Setting up Sanofi Consumer Healthcare’s GBS Delivery Model to Drive Transformation
Karan R Bhatia -
Head of Global Business Services (GBS), Asia Hub,
Sanofi
· Lessons learnt whilst setting up a GBS in Kuala Lumpur, Malaysia
· Aligning on GBS strategic priorities with the Business
· Value Creation & Building Experience through a meaningful Stakeholder (Internal and External) Engagement Journey
Process Simplification for Cost Savings
12:10 pm - 1:00 pm
Panel Discussion: Orchestrating Digital Transformation: Aligning Functional Leaders' Objectives and Processes
Dr. Patricia Francis, C.A. (M), FCCA (UK) -
Head of Global Financial Markets Operations Strategy and Learning & Development,
Standard Chartered
Shee Na Wee - Senior Director, GBS Malaysia, Smith & Nephew
Mohd Fadzil Samat - Director Omya Service Centre KL, Omya
Mandeep Kaur - Group Director – HUB, Jebsen & Jessen Group Services Sdn Bhd
- Streamlining functional processes for seamless digital integration
- Overcoming resistance to change and fostering a culture of continuous improvement within functional teams
- Identifying and defining KPIs that align with the objectives
Dr. Patricia Francis, C.A. (M), FCCA (UK)
Head of Global Financial Markets Operations Strategy and Learning & DevelopmentStandard Chartered
1:00 pm - 1:30 pm
Driving Standardisation in the Global Order to Cash Process with Process Harmonisation
Matthew Sia -
Head of APAC Finance Shared Services,
Hitachi Vantara
- Driving business process excellence with simplification of existing workstreams
- Implementing tools across the function to enable standardisation with MS Azure’s SmartPlatform
- Enhancing productivity gains and higher efficiencies with Robotic Process Automation (RPA)
1:30 pm - 2:40 pm
Lunch & Networking Break
*Selected participants will be attending a Private Lunch session (proudly hosted by Thomson Reuters) where we bring together senior leaders for a thought-provoking discussion over lunch.
Sponsored by: Thomson Reuters
During this part of SSOW Malaysia, attendees will be sorted into groups of 12- 15 to take part in Interactive Discussions around the topics below. Delegates will get the opportunity to select two topics and will rotate between their choices every 50 minutes. Discussion groups are kept small to ensure all delegates get the opportunity to ask their most pressing questions, ensuring a perfectly tailored experience.
Interactive Discussion Groups
Interactive Discussion Groups
2:40 pm - 4:20 pm Roundtable A - Finance Transformation: Ensuring a Healthy & Strong Working Capital with Order to Cash Doug Stockton - Senior Director, Finance – Operations, Baxter Healthcare (Malaysia) Sdn. Bhd.
Interactive Discussion Groups
2:40 pm - 4:20 pm Roundtable C - Diversity, Equity & Inclusion: Cultivating a Strategy for Creating a Truly Diverse Organisation Azlinda Ab Kasim - Regional Associate Director GBS and PMO, Zimmer BiometInteractive Discussion Groups
2:40 pm - 4:20 pm Roundtable E - Data & Analytics: Using Data & Analytics to Achieve Business Value Shee Na Wee - Senior Director, GBS Malaysia, Smith & NephewInteractive Discussion Groups
2:40 pm - 4:20 pm Roundtable G: Are your GBS ready? Driving Collaboration & Stakeholder Management to Support your GBS Vision Azlan Sani Md Morshid - Head (Business Strategy & Innovation Management), TNB Global Business Solutions, TENAGA NASIONAL BERHAD
Azlan Sani Md Morshid
Head (Business Strategy & Innovation Management), TNB Global Business SolutionsTENAGA NASIONAL BERHAD
Interactive Discussion Groups
2:40 pm - 4:20 pm Roundtable B - Supply Chain: Driving Optimal End User Experience & Efficiency Edwin Ooi - Head of Supply Chain Services - Middle East & Asia, Global Business Services, SLB
Interactive Discussion Groups
2:40 pm - 4:20 pm Roundtable D - Employee Experience: Personalising Employees Services to Boost Workforce Productivity Venkat Kumar Siddineni - HEAD - KONE BUSINESS SERVICES (APM & ENA), KONE ELEVATOR INDIA PVT LTD.
Venkat Kumar Siddineni
HEAD - KONE BUSINESS SERVICES (APM & ENA)KONE ELEVATOR INDIA PVT LTD.
Interactive Discussion Groups
2:40 pm - 4:20 pm Roundtable F - Technology & Innovation: Movie Nights at Month End – A Journey to Make Period Close a Non-Event through Technology Ahamed Aslam - Director, Global Business Services - Asia Pacific, Kimberly Clark Global Business Services
Ahamed Aslam
Director, Global Business Services - Asia PacificKimberly Clark Global Business Services
Interactive Discussion Groups
2:40 pm - 4:20 pm Roundtable H: Moving Towards End-to-End Finance Processes – Embracing Global Process Ownership Brandon Lee - Finance Director, Asia, S5 Agency World
Industry Benchmarking & Best Practices
4:20 pm - 4:50 pm
Afternoon Tea & Networking Break
4:50 pm - 5:20 pm
SSON Impact Awards Asia 2023 Insights – Best Shared Services Team Winner Spotlight
Azlan Sani Md Morshid -
Head (Business Strategy & Innovation Management), TNB Global Business Solutions,
TENAGA NASIONAL BERHAD
Azlan Sani Md Morshid
Head (Business Strategy & Innovation Management), TNB Global Business SolutionsTENAGA NASIONAL BERHAD
5:20 pm - 5:50 pm
The Results Are In! SSON Research & Analytics Benchmarking Results from the Top 20 Most Admired SSO/GBS in the World
Syazana Lim -
Senior Analyst & Head of Product,
SSON Research & Analytics
Nik Zanariah Azlin Nik Ismal - Head of Service Delivery – TNB Global Business Solutions, Tenaga Nasional Berhad
Ahamed Aslam - Director, Global Business Services - Asia Pacific, Kimberly Clark Global Business Services
SSON Research & Analytics has just unveiled the Top 20 Most Admired SSO/GBS 2023 list and will be presenting some of the aggregated performance trends from the Top 20 winners focusing on people, technology, and productivity. Find out what “good” looks like and how to push your SSO/GBS up the value curve.
Nik Zanariah Azlin Nik Ismal
Head of Service Delivery – TNB Global Business SolutionsTenaga Nasional Berhad
Ahamed Aslam
Director, Global Business Services - Asia PacificKimberly Clark Global Business Services
5:50 pm - 6:00 pm
Chairperson Closing and End of Conference Day One
Jayanta Chatterjee -
Head of Finance, Metrod Malaysia,
Metrod Malaysia | Secretary and Committee Member, Malaysia Chapter of Institute of Chartered Accountants of India
Jayanta Chatterjee
Head of Finance, Metrod MalaysiaMetrod Malaysia | Secretary and Committee Member, Malaysia Chapter of Institute of Chartered Accountants of India
