Malaysia’s #1 Shared Services & GBS Event
Main Conference Day 1 - Wednesday, 21 May 2025
8:15 am - 8:50 am
Registration Opens
8:50 am - 8:55 am
Welcome Address & Opening Greetings by SSON
8:55 am - 9:00 am
Opening Remarks by Chairperson
New Frontiers for Malaysia’s Shared Services Industry
9:00 am - 9:30 am
Opening Keynote | What it Takes to Truly Put Customers First for Value-Creation
What does it Take to Create a Cohesive Customer Experience Mindset Across the Shared Services?
9:30 am - 10:00 am
Industry Thought Leadership
10:00 am - 10:40 am
Panel Discussion: The Big Picture: Embracing New Frontiers for Malaysia’s SSCs and GBSs
Jessica Pinto -
Regional CFO, APAC,
Veolia Water Technologies
Shazmi Ali - Global VP, HR, Shell Business Operations, Shell
- Explore the integration of ESG principles into SSC and GBS operations to create a sustainable future
- Analysing emerging trends, technological advancements, and strategic partnerships to shape the future of Malaysia's SSC and GBS industry
- Discussing the importance of upskilling and reskilling the workforce, fostering innovation through dedicated hubs and centres of excellence
10:40 am - 11:00 am
Speed Networking Session
Join us in this Speed Networking Session where you will be able to meet other participants at the Conference! During this session, you will have the opportunity to engage with serval leaders in a short amount of time and exchange business cards to take the conversation beyond the Conference.
11:00 am - 11:30 am
Morning Tea & Networking Break
Reimagining the Value of your SSC and GBS
11:30 am - 12:10 pm
Panel Discussion: Going Beyond Cost Savings: The Evolving Role of SSCs and GBSs as Revenue Drivers
Jazlan Azizy Jusoh -
CEO,
VADS Business Process Sdn Bhd - A Subsidiary of Telekom Malaysia
Nyon Kam Yew - Head of Global Business Services (GBS) APMEA & Europe, Kerry Group
CheeJin Gark - VP GFS Malaysia, Managing Director, Infineon Technologies
Karan R Bhatia - Head of Global Business Services (GBS), Asia Hub, Opella Healthcare (Sanofi Consumer Healthcare)
- How can shared services and GBS centres impact top-line growth?
- Identifying strategic partnerships and collaborations to enhance value proposition
- Strategies for business centres to influence strategic decision-making and contribute to organisational growth
Karan R Bhatia
Head of Global Business Services (GBS), Asia HubOpella Healthcare (Sanofi Consumer Healthcare)
12:10 pm - 12:40 pm
Unlocking Value for Business within BAT
Wen Chu Ng -
Head of OTC, S2S and PC,
British American Tobacco (BAT)
BAT GBS has been on forefront of unlocking value through data & insights and proactive business partnering.
- Reducing cost base and unlocking working capital for the entire region to support commercial business
- Partner centricity is at the heart of BAT GBS
- Ensuring end-to-end excellence with robust control & governance
12:40 pm - 1:10 pm
Delivering Added Value through IT Functions – Insights from a Global Leader
Kurt Bergmans -
Global Head Enterprise Services,
SWIFT
- Transforming IT from a support role to a value driver
- Innovating IT with customer-centric solutions
- Leveraging data and analytics for informed decision-making
1:10 pm - 2:10 pm
Lunch & Networking Break
During this part of SSOW Malaysia, attendees will be sorted into groups of 12- 15 to take part in Interactive Discussions around the topics below. Delegates will get the opportunity to select two topics and will rotate between their choices every 50 minutes. Discussion groups are kept small to ensure all delegates get the opportunity to ask their most pressing questions, ensuring a perfectly tailored experience.
Interactive Discussion Groups
Finance Transformation
2:10 pm - 3:50 pm Movie Nights at Month End – How to Make Period Close a Non-Event Jeen Eu Khor - Director, Shared Financial Services APAC, PPG
Finance Transformation
2:10 pm - 3:50 pm Revolutionizing Order-To-Cash through Innovative Strategies and Digital Advancements Matthew Sia - Head of APAC Finance Shared Services & Global OTC, Hitachi Vantara
Finance Transformation
2:10 pm - 3:50 pm Moving Towards End-to-End Finance Processes – Embracing Global Process Ownership Nittan Katyal - Director, Global Business Services, Baxter International
HR & Employee Experience
2:10 pm - 3:50 pm Going Back to Basics: Do’s & Don’ts Before Automating your HR Processes S Mahish - Head of Shared Services Center Asia/Pacific HR, Schaeffler Malaysia
HR & Employee Experience
2:10 pm - 3:50 pm Importance of Reskilling, Upskilling and Cross-skilling the Workforce Naina M Shukri Bin Omar - Head, Global HR Services Group HRM, Petronas
HR & Employee Experience
2:10 pm - 3:50 pm Strategies for Improving the Employee Experience Then Sik Kwang - Head of HR DHL IT Services Malaysia, India & Global Business Partner for Express, DHL Group
Then Sik Kwang
Head of HR DHL IT Services Malaysia, India & Global Business Partner for ExpressDHL Group
Strategy
2:10 pm - 3:50 pm How to take your Organization from Change Resistant to Change Resilient Justyna Kierska - Global Services and G&A Strategy, Senior Director, Barry Callebaut Group
Strategy
2:10 pm - 3:50 pm Maximising Data Insights for Operational Excellence Alex Tan - Senior Director, Global Head of Client Accounting, CBRE Global Business Services
Strategy
2:10 pm - 3:50 pm Effectively Defining and Measuring ProductivityIndustry Benchmarking & Best Practices
3:50 pm - 4:20 pm
Afternoon Tea & Networking Break
4:20 pm - 4:50 pm
SSON Impact Awards Asia 2024 Insights – Best Customer Centricity Winner Spotlight
Naina M Shukri Bin Omar -
Head, Global HR Services Group HRM,
Petronas
Hear from SSON Impact Awards’ winner of the Best Customer Centricity from the years 2023-2024! Petronas shares with us on why they won, lessons learnt and how they are moulding their teams to be future ready.
4:50 pm - 5:20 pm
The Results Are In! SSON Research & Analytics Benchmarking Results from the Top 20 Most Admired SSO/GBS in the World
Syazana Lim -
Senior Analyst & Head of Product,
SSON Research & Analytics
SSON Research & Analytics has just unveiled the Top 20 Most Admired SSO/GBS 2024 list and will be presenting some of the aggregated performance trends from the Top 20 winners focusing on people, technology, and productivity. Find out what “good” looks like and how to push your SSO/GBS up the value curve.
