Malaysia's #1 Gathering of Shared Services & GBS Professionals
Main Conference Day 2 - Wednesday, 12 June 2024
9:00 am - 9:10 am
Opening Remarks by Chairperson
Jayanta Chatterjee -
Head of Finance, Metrod Malaysia,
Metrod Malaysia | Secretary and Committee Member, Malaysia Chapter of Institute of Chartered Accountants of India
Jayanta Chatterjee
Head of Finance, Metrod MalaysiaMetrod Malaysia | Secretary and Committee Member, Malaysia Chapter of Institute of Chartered Accountants of India
AI in Shared Services: Hype or Buzz?
9:10 am - 10:00 am
Panel Discussion: Optimising Shared Services Operations and Decision-Making with AI
Yasmin Bte Mohd Ramzi -
Head of People Strategy,
Tenaga Nasional Berhad GBS
Etienne Bonnancy - Finance Transformation Director APAC, Kering
Azlinda Ab Kasim - Regional Associate Director GBS and PMO, Zimmer Biomet
Lai Gaik Chew - Global Business Services Director, ZALORA Group
ChinKuang Kim - Vice President of Finance, Center of Excellence & Global Business Services, Jabil
- Harnessing data and AI to streamline processes
- Leveraging data insights and AI models for informed decision-making, risk mitigation, and proactive issue resolution
- Building a data-driven culture in shared services to enhance collaboration
ChinKuang Kim
Vice President of Finance, Center of Excellence & Global Business ServicesJabil
10:00 am - 10:30 am
Kickstarting the AI Journey with Proof of Concept to Enhance Service Delivery
Terence Tan -
Director IT, Business Relationship Management - Global Tech Services, GBS Asia P,
Herbalife Nutrition
- Applying types of AI based on your centre’s maturity & risk landscape
- Deploying Conversational AI PoC for our call centre
- Balancing AI adoption and organisational objectives
Terence Tan
Director IT, Business Relationship Management - Global Tech Services, GBS Asia PHerbalife Nutrition
10:30 am - 11:20 am
Fireside Chat | Forging Stronger Partnerships with the Enterprise to Strengthen your SSO’s Seat on the Table
Puneet Gupta -
Managing Director,
MUFG Investor Services Malaysia
Jayanta Chatterjee - Head of Finance, Metrod Malaysia, Metrod Malaysia | Secretary and Committee Member, Malaysia Chapter of Institute of Chartered Accountants of India
SSOs bring more value to enterprises than just lower costs, but the only way to translate this is by truly understanding your enterprise. This remains especially challenging when your SSO is remote, offshore and far away from HQ. How then, can you collaborate better with your enterprise? How can you demonstrate the value your SSO brings to drive greater enterprise agility?
- Investing in the vision of your enterprise and moving away from being a mere stakeholder manager
- Closing the “location gap” between the enterprise and the SSO – How to?
- Demonstrating the value SSOs bring by anticipating internal and external customer needs
Jayanta Chatterjee
Head of Finance, Metrod MalaysiaMetrod Malaysia | Secretary and Committee Member, Malaysia Chapter of Institute of Chartered Accountants of India
11:20 am - 11:40 am
Speed Networking Session
Join us in this Speed Networking Session where you will be able to meet other participants at the Conference! During this session, you will have the opportunity to engage with serval leaders in a short amount of time and exchange business cards to take the conversation beyond the Conference.
11:40 am - 12:10 pm
Morning Tea & Networking Break
Driving Sustainable Transformation within the Function
12:10 pm - 12:40 pm
Behind the Scenes of Philip Morris International’s GBS Journey: From Setup through Transformation
Sharmini Krishnan -
Head of PMI Business Solutions (Philippines) Inc.,
Philip Morris International
Sharmini Krishnan, Director of Transformation Customer and Consumer Solutions and Head of PMI Business Solutions Manila, shares their Transformation journey. GBS Manila is the second largest Global Hub for PMI, today 600 employees strong supporting Customer and Consumer Solutions, Data Analytics, and other new services.
· GBS Manila’s Transformation journey
· Centre of Excellence and innovation culture that encompasses continuous improvement and operational excellence
Sharmini Krishnan
Head of PMI Business Solutions (Philippines) Inc.Philip Morris International
12:40 pm - 1:10 pm
Transforming HR Processes with Technology to Increase Productivity
S Mahish -
Head of Shared Services Center Asia/Pacific HR,
Schaeffler Malaysia
Schaeffler Shared Service Centre is an integral part of the Execution Programme 2025 that focuses on innovation, agility and efficiency. To achieve this goal, they are undergoing a transformation journey within the centre with key milestones set along the way. Mahish Sivaji Ganesan, the Head of Schaeffler's HR Shared Services, shares more on how they are transforming individual processes through standardisation to achieve higher productivity.
- Replacing legacy systems with new technology to harmonise processes within HR
- Fostering a culture of continuous improvement within the team
- Sharing examples of transformed processes within their centre e.g., scheduling, document generation, audit & compliance
1:10 pm - 1:40 pm
Leading Finance Transformation Initiatives within Barry Callebaut SSC
Justyna Kierska -
Global Services and G&A Strategy, Senior Director,
Barry Callebaut Group
- Bringing record to report scope and other initiatives to the shared service centre
- Standardising processes to ensure process efficiency and service level
- Identifying improvement areas for further continuous improvement
1:40 pm - 2:50 pm
Lunch & Networking Break
2:50 pm - 3:20 pm
Migrating Operations Finance and Product Costing to BAT’s GBS to Add Value to the Business
Atif Ur Rehman -
Global Product Costing CoE Lead,
British American Tobacco
BAT started its highly technical journey of migrating product costing to its GBS to support small factory operations with month end closing and costing process. From then till now, they have been able to stabilise operations, consolidating it into a global CoE based out of KL and added value through insights for the factories and the regional/global stakeholders while supporting GBP 6.5bn Product Cost/Cost of Goods Sold management globally. Atif shares more on their journey.
- Expanding the product costing journey to include value added services for the business e.g., transfer pricing support, PPV calculation
- Embarking on data analytics to provide valuable insights and foresights
- Enabling great cost savings and value add for the business
Workforce Optimisation & Retention
3:20 pm - 3:50 pm
Creating a High-Performance Culture in Commerz Global Service Solutions
Arne Graeber -
CEO / Chairman of the Board of Directors,
Commerz Trade Services (a subsidiary of Commerzbank AG)
In any organisation, 60% to 70% of culture is driven by management. As a leader, how can you drive a culture of high performance and the values that are important to leadership? How can you ensure the newer employees adapt to your values? How can you use tools and processes to aid in this journey?
- Embedding important design principles for leadership and overall organisation
- Driving the right transparencies, performance culture, innovation, and values with culture
- After mastering your foundations, how do you move up the value chain?
Arne Graeber
CEO / Chairman of the Board of DirectorsCommerz Trade Services (a subsidiary of Commerzbank AG)
3:50 pm - 4:20 pm
Afternoon Tea & Networking Break
4:20 pm - 4:50 pm
Upskilling for Tomorrow: A Holistic Approach to Digital Talent Development
Tracy Chian -
Director for Global Finance Services Innovation Strategy & APAC Transformation,
AstraZeneca Asia Pacific Business Services
- Analysing the essential skills and competencies required for the workforce
- Highlighting effective upskilling programs and initiatives within the organisation
- Addressing the role of leadership in fostering a learning culture that propels the workforce towards digital proficiency
Tracy Chian
Director for Global Finance Services Innovation Strategy & APAC TransformationAstraZeneca Asia Pacific Business Services
4:50 pm - 5:40 pm
Panel Discussion: Talent Reskilling for the Future: Malaysia's Shared Services Workforce Development
Then Sik Kwang -
Head of HR DHL IT Services Malaysia, India & Global Business Partner for Express,
DHL Group
Irman Nasir - Head of P&O Services Region IPAC, Novartis
Wee Yee Lee - Head of HR, UOB Innovation Hub 2
- Strategies for upskilling and reskilling shared services talent to meet evolving demands
- Collaborative efforts between industry and academia to nurture a skilled Malaysian workforce
- Building a culture of continuous learning in Malaysian shared services organisations
Then Sik Kwang
Head of HR DHL IT Services Malaysia, India & Global Business Partner for ExpressDHL Group
5:40 pm - 5:50 pm
Chairperson Closing and End of Conference
Jayanta Chatterjee -
Head of Finance, Metrod Malaysia,
Metrod Malaysia | Secretary and Committee Member, Malaysia Chapter of Institute of Chartered Accountants of India
Jayanta Chatterjee
Head of Finance, Metrod MalaysiaMetrod Malaysia | Secretary and Committee Member, Malaysia Chapter of Institute of Chartered Accountants of India
