Malaysia’s #1 Shared Services & GBS Event
May 20 - 23, 2025
| Grand Millennium, Kuala Lumpur
Main Conference Day 2 - Thursday, 22 May 2025
8:15 am - 8:50 am
Registration Opens
8:50 am - 9:00 am
Welcome Address & Opening Greetings by SSON
8:55 am - 9:00 am
Opening Remarks by Chairperson
Malaysia’s New GBS Locations
9:00 am - 9:30 am
Launching Malaysia’s First GBS Centre in the East Coast in Terengganu
Jazlan Azizy Jusoh -
CEO,
VADS Business Process Sdn Bhd - A Subsidiary of Telekom Malaysia
Post pandemic, Telekom Malaysia’s subsidiary – VADS Business Process Sdn Bhd— saw a high impact on talent attrition, which is why Jazlan strategized to open a new centre in the East coast of Malaysia. The results of this experiment? Jazlan shares more on their journey so far.  
- Launching of TM’s new GBS centre – first in the East Coast of Malaysia 
- Breaking down stigmas of the talent availability in Terengganu
- Collaborating with the state government & agencies to utilise Terengganu’s multi-lingual talent pool
9:30 am - 10:00 am
Industry Thought Leadership
Enabling Digital Transformation in your Centre
10:00 am - 10:40 am
Panel Discussion: Leadership in a Digital-First Era – Shaping Decisions for Transformation & Disruption
Mohd Afdhal Mohd Nayan -
Director of Transformation,
Sunway Group
Shahid Afzal - General Manager, Global Business Services – Malaysia Hub, British American Tobacco
Ahamed Aslam - Director, Global Business Services - Asia Pacific, Kimberly Clark
Ahmad Faiz - Head of Global Technology Unit APAC, BASF
- How are leaders partnering with key stakeholders to reinvent traditional business models to thrive in the digital era
- How can organisations foster a culture where data and insights drive agile and informed choices amidst rapid disruption?
- Creating a culture that embraces constant change as a growth opportunity
Shahid Afzal
General Manager, Global Business Services – Malaysia HubBritish American Tobacco
10:40 am - 11:00 am
Speed Networking Session
Join us in this Speed Networking Session where you will be able to meet other participants at the Conference! During this session, you will have the opportunity to engage with serval leaders in a short amount of time and exchange business cards to take the conversation beyond the Conference.
11:00 am - 11:30 am
Morning Tea & Networking Break
Fostering Innovation and Collaboration
11:30 am - 12:10 pm
Fireside Chat: The Great Debate: The How and When of AI in Shared Services
ChinKuang Kim -
Vice President of Finance, Center of Excellence & Global Business Services,
Jabil
Osman Ahmad Khan - Head of People Technology & Analytics, AirAsia
- Exploring real use cases for AI implementation in the context of shared services
- Explore the dual perspectives on whether AI propels organisations into new realms of innovation or introduces unnecessary complexity and resource demands
- Debate to what extent AI adoption is essential for staying competitive in rapidly evolving GBS industry
ChinKuang Kim
Vice President of Finance, Center of Excellence & Global Business ServicesJabil
12:10 pm - 12:40 pm
Establishing a Mini Innovation Hub within Dassault Systèmes
Lee Koon Lau -
Asia Director, Finance Shared Services,
Dassault Systèmes
- Partnering with our global teams to centralise all APAC controlling functions
- Looking at opportunities within technology (including AI, RPA) for transformation
- Identifying 20+ innovation initiatives to drive insights and aid decision making
Strengthening your Employee Value Proposition
12:40 pm - 1:10 pm
The Art of Possibilities: Learnings from UOB Innovation Hub 2 on Talent Development and Capability Growth
Philip Tan -
Head,
UOB Centre of Excellence and Innovation Hub 2
- Factors to consider when designing the right career development for employees
- Impact of programmes on capabilities growth in the organisation
- What’s next for UOB Innovation Hub 2?
1:40 pm - 2:50 pm
Lunch & Networking Break
Interactive Discussion Groups (2 Rotations @ 50-minutes each)
PLANNING & LAUNCHING
2:10 pm - 3:50 pm Your First 100 Days: What are your KPIs for Building an SSO Samantha See - Director, Omya Service CenterPLANNING & LAUNCHING
2:10 pm - 3:50 pm Leap Frogging the SSO Maturity Curve Azlinda Ab Kasim - Shared Services Centre Director, PageGroup
PLANNING & LAUNCHING
2:10 pm - 3:50 pm Synergising Automation and Continuous Improvement Beth A. VILLANUEVA - Head of SSC Delivery Excellence, Essilor
MID MATURITY
2:10 pm - 3:50 pm Mastering the Challenge to become a Global Standardized Hub Dr. Patricia Francis, C.A. (M), FCCA (UK) - Head of Global Financial Markets Operations Strategy and Learning & Development, Standard Chartered
Dr. Patricia Francis, C.A. (M), FCCA (UK)
Head of Global Financial Markets Operations Strategy and Learning & DevelopmentStandard Chartered
MID MATURITY
2:10 pm - 3:50 pm Establishing Robust Data and Analytics Capabilities Shee Na Wee - Senior Director, GBS Malaysia, Smith & Nephew
MID MATURITY
2:10 pm - 3:50 pm Digital Transformation: A Need for a Holistic Approach to People, Process, Tools and Data Kurt Bergmans - Global Head Enterprise Services, SWIFT
THE NEXT EVOLUTION CURVE
2:10 pm - 3:50 pm Building Capabilities Beyond Traditional Processes Ahamed Aslam - Director, Global Business Services - Asia Pacific, Kimberly ClarkTHE NEXT EVOLUTION CURVE
2:10 pm - 3:50 pm How can GBS Take on ESG (Environmental, Societal and Governance) and Sustainability?THE NEXT EVOLUTION CURVE
2:10 pm - 3:50 pm Prioritising Tech Innovations Based on Business Impact MatrixStrengthening your Employee Value Proposition
3:50 pm - 4:20 pm
Afternoon Tea & Networking Break
4:20 pm - 4:50 pm
Well-Being as a Core Value: Building EVP Around Mental and Physical Health
Beth A. VILLANUEVA -
Head of SSC Delivery Excellence,
Essilor
- Integrating mental and physical well-being into employee value proposition
- Building a holistic well-being programme
- Measuring the impact of well-being initiatives
4:50 pm - 5:20 pm
Getting Your Employee Value Proposition Right from the Get-Go - Insights from Setting Up New SSCs/GBSs for Multiple Organisations
Azlinda Ab Kasim -
Shared Services Centre Director,
PageGroup
- Defining a compelling EVP that resonates with prospective employees, especially in new centres to attract and retain the right talent from the start
- Synchronising employee culture with business needs and parent organisation’s values
- Impact of a successful EVP on employee engagement, satisfaction & retention
