Malaysia’s #1 Shared Services & GBS Event
Post-Conference Site Visits - Friday, 23 May 2025
- Experience first-hand how world-class Shared Services Centres Operate through our guided tour by our Shared Service leaders.
- Engage with employees of Shared Services Centres and gain insights to work experience in a hybrid-enabled workplace.
- Discover how world-class Shared Services Centres drive growth through their innovative business philosophies
Interactive Knowledge Site Visits
8:30 am - 9:00 am
Meet up at Pick Up Point (Hotel Venue)
9:00 am - 11:00 am
Site Tour #1: An Exclusive Visit to Haleon’s Recently Opened New GBS Centre – Giving you an Inside Look into how Haleon GBS is Prioritising on Employee Engagement, DEI and Value Creation
David Chua -
APAC Director of Controllership & Global Hub Leader,
Haleon
We invite you to Haleon's Global Business Services (GBS) Centre in Kuala Lumpur to offer you a unique opportunity to explore cutting-edge operations within a leading global consumer health company.
Haleon’s GBS centre serves as a pivotal hub, streamlining essential services like finance, procurement, human resources, and digital operations to enhance efficiency across its regional and global markets.
Participants will experience first-hand how Haleon leverages on continuous improvement and a collaborative workspace to foster an agile and adaptable workforce. With a strong emphasis on customer experience and operational excellence, the centre exemplifies how GBS teams contribute strategically to Haleon’s overall mission: delivering better everyday health with humanity.
The site visit will include:
- Corporate presentation from David Chua, APAC Global Hub Leader, Haleon
- Interactive Q&A session
- Guided tour of the site’s operating premises
11:00 am - 11:30 am
Interactive Q&A Session & Wrap up of Site Tour #1
11:30 am - 12:30 pm
Lunch & Networking Break
12:30 pm - 2:30 pm
Site Tour #2: Welcome & Office Tour - Empowered Employees, Empowered Customers: How Alcon GBS is Driving Employee Engagement
We invite you to Alcon’s GBS Centre in Kuala Lumpur for a behind-the-scenes look on how Alcon has created a thriving Employee Experience for its employees. Witness firsthand how employees are empowered through education training, cutting-edge tools, and a culture of ownership.
Employees who feel they have opportunities to grow and develop are more likely to be engaged and passionate about their work. This passion can translate into a more positive attitude towards customers.
The Interactive Knowledge Visit will include:
- Corporate presentation from Santosh Gowrisetty, Head of AGS Kuala Lumpur Center, Alcon Laboratories (MALAYSIA) SDN. BHD
- Interactive Q&A session
- Guided tour of the site’s operating premises
