Malaysia is pouring efforts and investment into promoting digitalisation and digital proficiency within the economy.Read this report to gain perspectives on :What do we actually mean for digital processes?How can process mining help digital transformations set goals and prioritise targets, while also providing a means for continual improvement?Implementation of process...

Rather than spelling disaster for Shared Services, RPA advocates a real opportunity. More and more Proof of Concepts, or Pilots, are being tested. But what happens once you receive the green light to “scale up”?In this article we provide you with 5 tips on how to scale robotics successfully. Download...

Download now to find out where your peers sit on the RPA maturity curve and what the pressing issues are at stake on the question of talent in the industry. 

The true game changer for shared services today promises to be “data”.Many organisations today are waking up to the opportunities presented by more effective data mining, data management, and data analytics. Data scientist roles are also growing within SSOs, combining functional expertise with technology training to offer second-to-none insights.In this...

Shared services industry leaders in Malaysia explained that salary alone won't do it. In this report, we discussed: Luring talent with stimulating opportunities Relationships, leadership and succession planning Maintaining the 'buzz'Staying ahead of the curvePredicting and preempting attrition

The business environment today is tough, challenging, and moving at exponential pace. But it's also full of opportunities, as technology continues to drive organizational changes. Before we examine how IA is evolving within Malaysian Shared Services operations, it’s important to clarify what this means.Download this exclusive report to find out...

According to SSON’s 2024 State of the Industry Survey, Malaysia remains generally on par with the global trends. In terms of maturity, Malaysia has a marginally more concentrated number of medium-level maturity organizations, than what is found globally. This results in Malaysia having fewer low and high-level organizations. What is...

Shared Services & Outsourcing Week Malaysia 2024 successfully concluded on 13 June 2024 - we welcomed over 120 leaders at this Malaysia's #1 Gathering of Shared Services & GBS Professionals. Over four days, we had our panel of esteemed speakers shared their expertise on change management, process optimization, and utilising...

We interviewed 3 of Malaysia’s Shared Services leaders to hear from them how the country’s shared services landscape is changing and where their priorities are now focused on for the year 2023.This article was produced with insights provided by senior-level Shared Services leaders including:Dr. Patricia Francis, Head, Sanofi Business Services...

This second installment in the 'Insights from Malaysia's Shared Services Leaders' series sheds light on the future of Malaysia's Shared Services Industry, where leaders discuss their priorities and visions for 2023. 

Encompassing research conducted by SSON Research & Analytics, this report presents the latest insights and trends of Malaysia’s Shared Services industry as well as how the industry has tackled multiple challenges.To learn more, download the report.

The world of Shared Services, Business Services and Outsourcing is constantly evolving. As a result, SSOs in Malaysia are looking at ways to differentiate themselves while value-adding to the Shared Services eco-system in the region. Tapping on our global network and our very own advisory board members, the team at...

Check out who else you'll get to meet at the 11th SSOW Malaysia 2024!

The 10th annual Shared Services & Outsourcing Week Malaysia 2023 concluded on a successful note. With over 25 thought leaders sharing their perspectives and insights across the 4-day event, we trust you came away with inspirational use cases and key takeaways to drive data-driven automation and experience management in your...