According to SSON’s 2024 State of the Industry Survey, Malaysia remains generally on par with the global trends. In terms of maturity, Malaysia has a marginally more concentrated number of medium-level maturity organizations, than what is found globally. This results in Malaysia having fewer low and high-level organizations. What is promising, however, is that Malaysia possesses a slightly above-average number of expert-level organizations. The prevalence of more mature shared services within Malaysia is further recognized by the distinctions between the types of SSO/GBS operating in the country. Globally, nearly 56% of organizations are multicountry and multifunction, whereas 70.59% of Malaysian shared services are multicountry and multifunction.

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