The 10th annual Shared Services & Outsourcing Week Malaysia 2023 concluded on a successful note. With over 25 thought leaders sharing their perspectives and insights across the 4-day event, we trust you came away with inspirational use cases and key takeaways to drive data-driven automation and experience management in your shared service centre. With the rising sentiment that shared service centres need to move beyond transactional work into performing higher-quality tasks with ownership and accountability, Malaysia’s shared services industry players continue to look at further driving their enterprise’s digital and sustainability agendas - in par with the government’s strong push for a Digital Malaysia. Held from 16-19 May 2023, the country’s top SSO leaders gathered to discuss how to drive the next phase of transformation towards a Digital GBS to support Malaysia’s digital economy.

Check out this report to discover the key highlights of the show!