The world of Shared Services, Business Services and Outsourcing is constantly evolving. As a result, SSOs in Malaysia are looking at ways to differentiate themselves while value-adding to the Shared Services eco-system in the region. Tapping on our global network and our very own advisory board members, the team at SSON continues to put forth stimulating topics of discussion, focusing on the hottest issues and most pressing challenges in the industry. Download the 2025 Shared Services Malaysia Sponsorship Guide to see the available opportunities for you to tap into Asia.

Check out who else you'll get to meet at the 11th SSOW Malaysia 2024!

According to SSON’s 2024 State of the Industry Survey, Malaysia remains generally on par with the global trends. In terms of maturity, Malaysia has a marginally more concentrated number of medium-level maturity organizations, than what is found globally. This results in Malaysia having fewer low and high-level organizations. What is promising, however, is that Malaysia possesses a slightly above-average number of expert-level organizations. The prevalence of more mature shared services within Malaysia is further recognized by the distinctions between the types of SSO/GBS operating in the country. Globally, nearly 56% of organizations are multicountry and multifunction, whereas 70.59% of Malaysian shared services are multicountry and multifunction.

Download report for full insights to key focus areas of Talent & Retention, Digital Transformation, Generative AI, Automation and exclusive case studies featuring Malaysia's industry leaders!

Shared Services & Outsourcing Week Malaysia 2024 successfully concluded on 13 June 2024 - we welcomed over 120 leaders at this Malaysia's #1 Gathering of Shared Services & GBS Professionals. Over four days, we had our panel of esteemed speakers shared their expertise on change management, process optimization, and utilising new AI tools. Our delegates left feeling inspired and equipped with practical strategies to implement these advancements. We've specially put together a Post Show Report which includes key highlights of the 4-day event as well as testimonials from our attendees. Download the SSOW Malaysia 2024 Post Show Report to read all about it!

The business environment today is tough, challenging, and moving at exponential pace. But it's also full of opportunities, as technology continues to drive organizational changes.

Before we examine how IA is evolving within Malaysian Shared Services operations, it’s important to clarify what this means.

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Malaysia is pouring efforts and investment into promoting digitalisation and digital proficiency within the economy.

Read this report to gain perspectives on :

• What do we actually mean for digital processes?
• How can process mining help digital transformations set goals and prioritise targets, while also providing a means for continual improvement?
• Implementation of process discovery tool
• What are the biggest obstacles to achieving digital processes?

Download now to find out where your peers sit on the RPA maturity curve and what the pressing issues are at stake on the question of talent in the industry. 

Rather than spelling disaster for Shared Services, RPA advocates a real opportunity. More and more Proof of Concepts, or Pilots, are being tested. But what happens once you receive the green light to “scale up”?

In this article we provide you with 5 tips on how to scale robotics successfully. Download now to discover how you can make sure your robotics program is a success from the start.

Shared services industry leaders in Malaysia explained that salary alone won't do it. In this report, we discussed: 

• Luring talent with stimulating opportunities 
• Relationships, leadership and succession planning 
• Maintaining the 'buzz'
• Staying ahead of the curve
• Predicting and preempting attrition