• How can shared services and GBS centres impact top-line growth? 
• Identifying strategic partnerships and collaborations to enhance value proposition 
• Strategies for business centres to influence strategic decision-making and contribute to organisational growth 

Post pandemic, Telekom Malaysia’s subsidiary – VADS Business Process Sdn Bhd— saw a high impact on talent attrition, which is why Jazlan strategized to open a new centre in the East coast of Malaysia. The results of this experiment? Jazlan shares more on their journey so far.   

• Launching of TM’s new GBS centre – first in the East Coast of Malaysia  
• Breaking down stigmas of the talent availability in Terengganu 
• Collaborating with the state government & agencies to utilise Terengganu’s multi-lingual talent pool