Malaysia’s #1 Shared Services & GBS Event
Osman Ahmad Khan
Head of People Technology & Analytics AirAsiaOsman Ahmad Khan is an accomplished HR Transformation and Shared Services expert with over 16 years of experience across industries such as Telco, Aviation, and Financial Services. He specializes in business and digital transformation initiatives, including AI-driven process reengineering and shared services setup. Currently, as Head of People Technology & Analytics at AirAsia, Osman leads HR technology transformations impacting 19,000 employees, driving innovation and operational efficiency. He has successfully implemented AI-based solutions, reducing costs and optimizing processes, making him a key voice on the strategic integration of AI in Shared Services.
Main Conference Day 2 - Thursday, 22 May 2025
9:00 AM Fireside Chat: The Great Debate: The How and When of AI in Shared Services
- Exploring real use cases for AI implementation in the context of shared services
- Explore the dual perspectives on whether AI propels organisations into new realms of innovation or introduces unnecessary complexity and resource demands
- Debate to what extent AI adoption is essential for staying competitive in rapidly evolving GBS industry
Check out the incredible speaker line-up to see who will be joining Osman Ahmad.
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