Malaysia’s #1 Shared Services & GBS Event
Santosh Gowrisetty
Head of AGS Kuala Lumpur Center Alcon Laboratories (MALAYSIA) SDN. BHDMain Conference Day 2 - Thursday, 22 May 2025
Post-Conference Site Visits - Friday, 23 May 2025
12:30 PM Site Tour #2: Welcome & Office Tour - Empowered Employees, Empowered Customers: How Alcon GBS is Driving Employee Engagement
We invite you to Alcon’s GBS Centre in Kuala Lumpur for a behind-the-scenes look on how Alcon has created a thriving Employee Experience for its employees. Witness firsthand how employees are empowered through education training, cutting-edge tools, and a culture of ownership.
Employees who feel they have opportunities to grow and develop are more likely to be engaged and passionate about their work. This passion can translate into a more positive attitude towards customers.
The Interactive Knowledge Visit will include:
- Corporate presentation from Santosh Gowrisetty, Head of AGS Kuala Lumpur Center, Alcon Laboratories (MALAYSIA) SDN. BHD
- Interactive Q&A session
- Guided tour of the site’s operating premises
Check out the incredible speaker line-up to see who will be joining Santosh.
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