As the Director of IT Business Relationship Management, in Herbalife APAC, Terence holds a strategic role, collaborating with multiple functions including Sales, Finance, HR, Global Engagement Center, and Procurement to drive technology adoption and optimize business processes. With a remarkable 20 plus years of experience in previous Organisation like BAT, and E&Y, Terence has been involved in Change & Transformation management, cross-functional program management, and digital innovation, from simplifying internal sales promotion processes towards leading the regional IT enablement for GBS transformations and operations. Terence firmly believes that shared services are no longer confined to back-office functions but serve as primary catalysts for internal digital transformation. He strives to break free from traditional thinking and empower organizations to embrace agility and risk-taking. With a clear vision of removing the back-office vs. front-office mentality, Terence envisions a future where GBS plays a pivotal role in driving digital excellence.