Philippines #1 Shared Services & Business Services Platform
Thank you for making SSOW Philippines 2024 a success!
Unlock efficiencies and agility by digitalizing your SSC and GBS: learn how your peers have transformed operations through automation, AI integration, and process optimization.
“Customer experience is key to the success for GBS– it is the next value driver for GBS”. SSCs that prioritize customer-centricity are better positioned to differentiate themselves, increase customer loyalty, and drive revenue growth.
Is your Workforce Future-Ready?
Ensure workforce readiness for tomorrow's challenges: explore upskilling, reskilling, and emerging technology adoption especially as employee turnover rates remain consistently high.
Achieve seamless operations through end-to-end process integration: take a glimpse into into strategies, tools, and case studies your fellow centers are implementing.
Stay ahead with SSON-curated industry benchmarks and best practices: gain insights, strategies, and success stories from the Top 20 Most Admired SSO/GBS in the World!
Visit two of Manila’s GBS centers to experience first-hand how they operate through our guided tour by our Shared Service leaders. Get a glimpse into these centers who have evolved themselves to suit the business needs of NOW.
Who will be there?
Did You Know?
As Philippine’s industry sets to mature, there is a
significant shift towards the evolving GBS model
We are seeing a surge for these roles in the industry:
data analytics, software engineers, data science,
information security, data engineers amongst others
Employment in the industry is forecasted to grow in
the next years, reaching as much as 2.5 million people in 2028
The Philippines holds a 13% share of the global IT-BPM market
The country’s SSC, BPO and GBS industry is set to increase its GDP contribution to 8.4% from 7% a year ago
Featured Speakers
Sharmini Krishnan
Head of PMI Business Solutions (Philippines) Inc.
Philip Morris International
JC Principe
Chief Information and Transformation Officer
FWD Philippines
Mitchelle Sotelo
Head of Global Business Services
CBRE’s GWK Center of Excellence
Lorie Barredo
Executive Director
B&M Global Services Manila, Inc
Nathalie Bernardo
Vice President and Site Head
Sun Life Global Solutions Philippines
Daniel Rupinta
Vice President for Global Business Services
iRhythm Technologies, Inc.
Markus Dolenga
Head Global Retail Operations
ING Hubs Philippines
Jenie Policar
VP for Finance Shared Service Center, Manila
Vestas
Kanishka Kumar Sinha
Hyperautomation Leader
Ingram Micro
Beth Villanueva
Head of Shared Services Center Delivery Excellence Team
Essilor Shared Services Philippines Inc.
Bismarck Orbe
Finance and Procurement Solutions and Services Director
JG Summit Holdings Inc.
Gerard Magadia
Vice President & General Manager- Procurement Shared Services (PSS)
Yuchengco Group of Companies (YGC) - House of Investments, Inc
Ron Ravalo
Global Head Ask GS Experience Center Strategy and Operations
J&J Global Services Manila
Restie Ramirez
Service Delivery Director
JTI (Japan Tobacco International)
Karla Caberte
Site Process Lead, GBS Onboarding to Resolution
Lexmark
Jonathan Tam
Head, APAC People Services
foodpanda
Domnina Galvez
Head for Record to Report
Coca-Cola Bottlers Business Services
Raymond Yulo
Head of Service Delivery - Philippine, US and Colombia Operations
SupportNinja
Katherine Barredo-Ancheta
Director - Global SSC & BPO Strategy & Governance
Medtronic
Diorella Jaana Silo - Bagacina
Head of Compliance and Analytics
Coca-Cola Bottlers Business Services
Mia M. Cuenco
HR Director
Dover Business Services
Ryan Lintag
Head of Global HR Delivery
QBE Insurance – Philippines
Patricia Remulla
Vice President GBS Record to Analyze Country Head
BHP Philippines
Arbee Tan
Sr. Director of At-Home Solutions
Cardinal Health
Cliff Eala
Board Director | Behavioural Strategist | Technologist | Author
Bayad
Syazana Lim
Senior Analyst & Head of Product
SSON Research & Analytics
Dr. Fabi Carino
Country Human Resources Director
MedRisk
Jenica Billones
Head of People – GWK Center of Excellence
CBRE GWS Business Support Services Philippines
Karen Llana
Global Communications Shared Services Lead
Hitachi Energy
Lani Billena
Vice President, Controlling, Shared Services Head
SM Retail
Erwinson Baltazar
Director of Treasury and Finance Services
Coca-Cola Bottlers Business Services
Katharina Auer
Group VP and Head of Internal Communications
Hitachi Energy
Raquel Torno
Head of Procure To Pay, Tax and Integration Team
Coca-Cola Bottlers Business Services
Here’s what our attendees said about SSOW Philippines Week 2024:
I gained valuable insights into the latest trends, best practices, and innovations in the GBS industry. The discussions highlighted the Philippines’ competitive advantage. The sessions on HR strategies provided valuable guidance on talent management, engagement and organizational success. Overall, the conference expanded my knowledge and will undoubtedly impact my professional growth.
It was an enriching experience to attend the SSON Conference for the first time. Expanding my networks help in sharing best practices in respective organizations without comprising compliance.
SSON provided a great avenue to share each other’s journeys towards digital transformation and operational excellence. Great set of speakers, looking forward to future events.
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QUESTIONS?
Contact us via email at enquiry@iqpc.com.sg.
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