Philippines #1 Shared Services & Business Services Platform
Main Conference | Day One - Wednesday, 13 August 2025
8:15 am - 8:50 am
Registration Opens
8:50 am - 8:55 am
Welcome Address from SSON
8:55 am - 9:00 am
Opening Remarks from Chairperson
9:00 am - 9:50 am
The Future of Work: Upskilling for Tomorrow
• Exploring the key skills needed for the future workforce.
• Addressing the challenges of continuous learning in organizations.
• Identifying effective upskilling strategies across industries.
9:50 am - 10:20 am
Industry Thought Leadership
10:20 am - 10:50 am
Case Study: Cultivating Digital Skills at Dole GBS: A People-First Approach
• Identifying and addressing skill gaps in technology and data analytics
• Balancing operational excellence with continuous learning opportunities
• Measuring ROI on upskilling initiatives through improved business outcomes
10:50 am - 11:10 am
Speed Networking Session
11:10 am - 11:40 am
Morning Tea & Networking Break
8:00 am - 8:30 am
Case Study- Strategic Talent Development Through Short-Term Assignments and Internships
Ryan Lintag -
Head of Global HR Delivery,
QBE Insurance – Philippines
• Addressing Skill Gaps: Short-term assignments fill immediate skill shortages while enhancing employee adaptability.
• Fostering Collaboration: Promotes cross-cultural knowledge sharing, benefiting both assignees and local teams.
• Intern Program Benefits: A 24-month rotating intern program aids in identifying strengths, improving job placements, and fostering loyalty.
12:10 pm - 12:40 pm
Building Global-Caliber Talent Locally: How Philippine Companies are Developing World-Class Capabilities
• Discover how to implement targeted upskilling programs, creating specialized capabilities that global markets demand.
• Learn strategies for cultivating cross-cultural competencies that enable Filipino talent to seamlessly collaborate in diverse international teams while maintaining distinctive local strengths.
12:40 pm - 1:40 pm
Lunch & Networking Break
Interactive Discussion Groups (6 Topics & 2 Rotations @ 50-minutes each)
1:40 pm - 3:20 pm Mitigating Job Displacement: Strategies for Agile Workforce ManagementOur IDGs allow you to zone-in and focus on the topics that matter most to you. Structured to maximise audience interaction and participation, you get a chance to not only learn from your peers first-hand but share your challenges actively as well. There will be 2 rotations at 50-minutes each
Interactive Discussion Groups (6 Topics & 2 Rotations @ 50-minutes each)
1:40 pm - 3:20 pm Embracing Technology: Navigating Resistance to Change in Shared ServicesOur IDGs allow you to zone-in and focus on the topics that matter most to you. Structured to maximise audience interaction and participation, you get a chance to not only learn from your peers first-hand but share your challenges actively as well. There will be 2 rotations at 50-minutes each
3:20 pm - 3:50 pm
Afternoon Tea & Networking Break
3:50 pm - 4:30 pm
Future-Proofing Shared Services: Navigating Change with a Framework-Based Approach
• Leveraging Change Management Frameworks: Best practices for guiding transformations in shared services, including considerations from Lean Six Sigma.
• Framework Comparison: Understanding strengths and weaknesses of popular models such as Kotter's 8-Step Model and ADKAR.
• Customizing Frameworks for Unique Challenges: Tailoring change management approaches to suit specific organisational needs.
4:30 pm - 5:00 pm
Case Study - Bridging Generational Divides: Unlocking Potential Across Ages
• Cultivating Operational Excellence Across Demographics: How standardized processes create clarity and engagement for both digital natives and experienced professionals.
• Fostering Meaningful Communication: Developing strategies for effective communication across age demographics.
• Mentorship in Action: Exploring the impact of mentorship programs in knowledge transfer and intergenerational collaboration.
5:00 pm - 5:30 pm
Structuring for Success: Rethinking Organizational Design in Shared Services
• Leveraging Intergenerational Strengths: Strategies for using generational diversity to enhance workforce productivity.
• Fostering Meaningful Communication: Developing strategies for effective communication across age demographics.
• Mentorship in Action: Exploring the impact of mentorship programs in knowledge transfer and intergenerational collaboration.
