Philippines #1 Shared Services & Business Services Platform
Main Conference | Day One - Wednesday, 7 August 2024
8:00 am - 8:50 am
Morning Refreshments & Registration
8:50 am - 8:55 am
Welcome Address from SSON
8:55 am - 9:00 am
Opening Remarks from Chairperson
Raquel Torno -
Head of Procure To Pay, Tax and Integration Team,
Coca-Cola Bottlers Business Services
Raquel Torno
Head of Procure To Pay, Tax and Integration TeamCoca-Cola Bottlers Business Services
9:00 am - 9:50 am
Opening Keynote Panel Discussion: Navigating the Transition towards the Value-Driven GBS Model
Lorie Barredo -
Executive Director,
B&M Global Services Manila, Inc
Beth Villanueva - Head of Shared Services Center Delivery Excellence Team, Essilor Shared Services Philippines Inc.
Nathalie Bernardo - Vice President and Site Head, Sun Life Global Solutions Philippines
Patricia Remulla - Vice President GBS Record to Analyze Country Head, BHP Philippines
- Identifying and prioritizing value-driven initiatives within the SSC
- Exploring the role of leadership in fostering a cultural transformation with emphasis on value creation
- Which one will you prioritize? Leveraging technology, process optimization, and talent development to align with organizational goals
Beth Villanueva
Head of Shared Services Center Delivery Excellence TeamEssilor Shared Services Philippines Inc.
9:50 am - 10:20 am
Industry Thought Leadership
Sponsored by: NICE
10:20 am - 10:50 am
Behind the Scenes of Philip Morris International’s GBS Journey: From Setup through Transformation
Sharmini Krishnan -
Head of PMI Business Solutions (Philippines) Inc.,
Philip Morris International
Sharmini Krishnan, Director of Transformation Customer and Consumer Solutions and Head of PMI Business Solutions Manila, shares their Transformation journey. GBS Manila is the second largest Global Hub for PMI, today 600 employees strong supporting Customer and Consumer Solutions, Data Analytics, and other new services.
- GBS Manila’s Transformation journey
- Centre of Excellence and innovation culture that encompasses continuous improvement and operational excellence
Sharmini Krishnan
Head of PMI Business Solutions (Philippines) Inc.Philip Morris International
10:50 am - 11:10 am
Speed Networking Session
11:10 am - 11:40 am
Morning Tea & Networking Break
11:40 am - 12:10 pm
Expanding Ingram Micro’s Scope Beyond Financing & Accounting to Deliver Greater Value
Kanishka Kumar Sinha -
Hyperautomation Leader,
Ingram Micro
- We achieved 80% to 90% automation within our center. What’s next?
- Expanding the scope of services to focus on shipping, logistics, sales, and others
- Reworking talent acquisition and operational processes to handle increased service volume and complexity
12:10 pm - 12:40 pm
Revamping the Dover Business Services’ DNA Through Strategic HR Interventions
Mia M. Cuenco -
HR Director,
Dover Business Services
Dover Business Services started off its journey 7 years ago as a GBS, where we had end-to-end global process ownership. One of the priorities this year for the center under the leadership of VP Darrin Belcher for the 500+ pax Cebu-based Dover Business Services, is on driving greater value.
· Transforming business processes to align with Dover’s goals
· Determining success criteria based on cost reduction targets
· Re-defining the GBS culture and communicating how Dover GBS creates value back to the business
12:40 pm - 1:10 pm
Transforming the J&J Contact Centre into an Experience Centre with Data-Driven Insights to Drive Innovation and Agility
Ron Ravalo -
Global Head Ask GS Experience Center Strategy and Operations,
J&J Global Services Manila
- Fostering a culture of innovation into the AskGS experience center with the objective to drive more complex work
- Using internal data and external benchmarking to further inform future channel strategy
- Leveraging data to enhance organizational agility, responsiveness, and ability to adapt to changing business environments
Ron Ravalo
Global Head Ask GS Experience Center Strategy and OperationsJ&J Global Services Manila
1:10 pm - 2:20 pm
Lunch & Networking Break
Interactive Discussion Groups (6 Topics & 2 Rotations @ 50-minutes each) 
2:20 pm - 4:00 pm Roundtable A: Empowering Finance: Digital Tools and Technology for Transformative Operations Bismarck Orbe - Finance and Procurement Solutions and Services Director, JG Summit Holdings Inc.
Bismarck Orbe
Finance and Procurement Solutions and Services DirectorJG Summit Holdings Inc.
Our IDGs allow you to zone-in and focus on the topics that matter most to you. Structured to maximise audience interaction and participation, you get a chance to not only learn from your peers first-hand but share your challenges actively as well. There will be 2 rotations at 50-minutes each
Interactive Discussion Groups (6 Topics & 2 Rotations @ 50-minutes each) 
1:40 pm - 3:20 pm Roundtable C: Streamlining & Automating Processes to Design Elevated Employee Experience Jonathan Tam - Head, APAC People Services, foodpanda
Our IDGs allow you to zone-in and focus on the topics that matter most to you. Structured to maximise audience interaction and participation, you get a chance to not only learn from your peers first-hand but share your challenges actively as well. There will be 2 rotations at 50-minutes each
Gerard Magadia
Vice President & General Manager- Procurement Shared Services (PSS)Yuchengco Group of Companies (YGC) - House of Investments, Inc
4:00 pm - 4:30 pm
Afternoon Tea & Networking Break
4:30 pm - 5:00 pm
Leveraging On Internal Tools Aligned with Six Sigma Practices to Implement Low-Cost Automations
Karen Llana -
Global Communications Shared Services Lead,
Hitachi Energy
Katharina Auer - Group VP and Head of Internal Communications, Hitachi EnergyÂ
- Re-use, reduce, recycle : innovation by going back to basics
- Think like an Entrepreneur: Maximising output, while minimizing resource consumption
- Competitor advantage: more lean, more automating, more time for relationship-building
5:00 pm - 5:30 pm
SSON Impact Awards Asia 2023 Insights – Silver Automation Impact Winner Spotlight
Diorella Jaana Silo - Bagacina -
Head of Compliance and Analytics,
Coca-Cola Bottlers Business Services
Hear from SSON Impact Awards’ Silver Award winner of the Best Automation Impact Award: Coca Cola Bottlers Business Service (CCBBS). CCBBS shares with us on how they "Revolutionized our Automation Standards" to propel their digitalization efforts with a holistic approach to automation with RPA, data accessibility and citizen development.
Diorella Jaana Silo - Bagacina
Head of Compliance and AnalyticsCoca-Cola Bottlers Business Services
5:30 pm - 6:00 pm
The Results Are In! SSON Research & Analytics Benchmarking Results from the Top 20 Most Admired SSO/GBS in the World
Syazana Lim -
Senior Analyst & Head of Product,
SSON Research & Analytics
Erwinson Baltazar - Director of Treasury and Finance Services, Coca-Cola Bottlers Business Services
Karla Caberte - Site Process Lead, GBS Onboarding to Resolution, Lexmark
Restie Ramirez - Service Delivery Director, JTI (Japan Tobacco International)
SSON Research & Analytics has just unveiled the Top 20 Most Admired SSO/GBS 2023 list and will be presenting some of the aggregated performance trends from the Top 20 winners focusing on people, technology, and productivity.
Find out what “good” looks like and how to push your SSO/GBS up the value curve.
Erwinson Baltazar
Director of Treasury and Finance ServicesCoca-Cola Bottlers Business Services
6:00 pm - 6:05 pm
Chairperson’s Closing Remarks and End of Conference Day 1
Raquel Torno -
Head of Procure To Pay, Tax and Integration Team,
Coca-Cola Bottlers Business Services
Raquel Torno
Head of Procure To Pay, Tax and Integration TeamCoca-Cola Bottlers Business Services
