Philippines #1 Shared Services & Business Services Platform
Main Conference | Day Two - Thursday, 8 August 2024
8:00 am - 8:50 am
Morning Refreshments & Registration
8:50 am - 9:00 am
Welcome Address by SSON
9:00 am - 9:10 am
Opening Remarks from Chairperson
Raquel Torno -
Head of Procure To Pay, Tax and Integration Team,
Coca-Cola Bottlers Business Services
Raquel Torno
Head of Procure To Pay, Tax and Integration TeamCoca-Cola Bottlers Business Services
9:10 am - 10:00 am
Panel Discussion: Synergizing Operations: Driving End-to-End Process Integration
Daniel Rupinta -
Vice President for Global Business Services,
iRhythm Technologies, Inc.
Raymond Yulo - Head of Service Delivery - Philippine, US and Colombia Operations, SupportNinja
Lani Billena - Vice President, Controlling, Shared Services Head, SM Retail
Dr. Fabi Carino - Country Human Resources Director, MedRisk
- Developing standardized processes and procedures that can be applied consistently across all functional areas
- Utilizing tools such as process mapping and workflow analysis to identify areas for standardization and optimization
- Ensuring alignment of goals and objectives across departments and stakeholders to foster a unified approach towards process integration
10:00 am - 10:30 am
Driving ING Hub’s Growth Strategy for Scalable & Sustainable Operations
Markus Dolenga -
Head Global Retail Operations,
ING Hubs Philippines
- Reducing operational complexity for working across multiple countries through standardized processes
- Prioritizing digitalization and scalability through in-house workforce management frameworks, data analytics, and strategic partnerships with third parties
- Building a knowledge roadmap for the workforce to encourage flexible and adaptable employee journey
10:30 am - 11:00 am
Transforming GBS Operations in the Age of Autonomous Enterprise
Karla Caberte -
Site Process Lead, GBS Onboarding to Resolution,
Lexmark
During this session, Karla Caberte – Lexmark Site Process Lead, GBS Onboarding to Resolution - will offer valuable insights into navigating the path toward enhancing operational efficiencies. With the emergence of digital solutions presenting a myriad of new capabilities and opportunities, leaders are tasked with reassessing past assumptions and methodologies through this fresh lens. Through a compelling use case, Karla will illustrate how Lexmark successfully transformed processes by reconceptualizing the role of digital solutions and their ability to recalibrate previous decisions. Much of our success hinges on our capacity to reimagine and effectively orchestrate technology within our operational frameworks.
11:00 am - 11:20 am
Speed Networking Session
11:20 am - 11:50 am
Morning Break & Refreshments
11:50 am - 12:20 pm
Automating JTI’s Entire Procure-to-Pay Process to Achieve Higher Quality Work and Efficiency Targets
Restie Ramirez -
Service Delivery Director,
JTI (Japan Tobacco International)
One of JTI’s promises is to reduce transactional work and elevate employees’ time to higher value tasks. This allows them to reduce costs and generate more revenue for the business. As JTI sought to change the ways of working, they embarked on an end-to-end journey to make their P2P process more efficient through technology. Hear more from Restie Ramirez - JTI’s Service Delivery Director – on how they deployed their automaton journey in P2P.
- Creating a roadmap for JTI’s P2P automation journey
- Investing in a tool that has capability for future needs
- Choosing and partnering with the right technology vendor that can accommodate the business requirements of JTI, market’s statutory requirement, system enhancements and changes and enablement of self-service solution
12:20 pm - 12:50 pm
Building Cardinal Health's Transformational Journey with Optimized Procurement Processes
Arbee Tan -
Sr. Director of At-Home Solutions,
Cardinal Health
- Sharing the role of the Manila center in setting up virtual at-home services post-pandemic across multiple hospital systems in the US
- Enabling effective communication between the Manila SSC and our end customer to reduce supply chain complexities
- Improving the procurement process and end user experience with reduced backlog, higher quality and ease of communication
12:50 pm - 1:20 pm
Developing CBRE’s Employee-Led Automation Program to Empower and Upskill Employees
Mitchelle Sotelo -
Head of Global Business Services,
CBRE’s GWK Center of Excellence
- Providing training and upskilling opportunities to employees to enhance their automation capabilities
- Exploring different training modalities, such as workshops, online courses, and hands-on learning experiences
- Investing in employee development, including increased job satisfaction, higher productivity, and improved retention rates
1:20 pm - 2:20 pm
Lunch & Networking Break
Our IDGs allow you to zone-in and focus on the topics that matter most to you. Structured to maximize audience interaction and participation, you get a chance to not only learn from your peers first-hand but share your challenges actively as well. There will be 2 rotations at 50-minutes each.
Interactive Discussion Groups (4 Topics & 2 Rotations @ 50-minutes each)
2:20 pm - 4:00 pm Roundtable A: Diversity, Equity & Inclusion – Cultivating a Strategy for Creating a Truly Diverse Organization Jenica Billones - Head of People – GWK Center of Excellence, CBRE GWS Business Support Services Philippines
Jenica Billones
Head of People – GWK Center of ExcellenceCBRE GWS Business Support Services Philippines
Interactive Discussion Groups (4 Topics & 2 Rotations @ 50-minutes each)
2:20 pm - 4:00 pm Roundtable C: Are you GBS Ready? Driving Collaboration & Stakeholder Management to Support your GBS VisionOur IDGs allow you to zone-in and focus on the topics that matter most to you. Structured to maximize audience interaction and participation, you get a chance to not only learn from your peers first-hand but share your challenges actively as well. There will be 2 rotations at 50-minutes each.
Interactive Discussion Groups (4 Topics & 2 Rotations @ 50-minutes each)
2:20 pm - 4:00 pm Roundtable B: Moving Towards End-to-End Finance Processes – Embracing Global Process Ownership Jenie Policar - VP for Finance Shared Service Center, Manila, Vestas
Interactive Discussion Groups (4 Topics & 2 Rotations @ 50-minutes each)
2:20 pm - 4:00 pm Roundtable D: Applying AI to the Business Needs
4:00 pm - 4:30 pm
Afternoon Tea & Networking Break
4:30 pm - 5:00 pm
Driving Employee Experience for Lufthansa’s GBS Center
Vera Lorenzo -
Head of HR,
Lufthansa Services, Philippines
- Going beyond employee engagement to actually apply and understand employee experience
- Exploring different avenues of employee touchpoints such as annual surveys to understand Voice of the Employee and drive meaningful action
- Fostering leadership alignment to champion employee experience initiatives
5:00 pm - 5:50 pm
Panel Discussion | Talent Reskilling for the Future: Philippines’ Shared Services & GBS Workforce Development
Ryan Lintag -
Head of Global HR Delivery,
QBE Insurance – Philippines
Dr. Fabi Carino - Country Human Resources Director, MedRisk
Jenica Billones - Head of People – GWK Center of Excellence, CBRE GWS Business Support Services Philippines
- Reskilling programs that equip employees with the digital skills needed to thrive
- Identifying and nurturing future leaders within the industry
- Fostering a culture of continuous learning within organizations
Jenica Billones
Head of People – GWK Center of ExcellenceCBRE GWS Business Support Services Philippines
5:50 pm - 5:50 pm
Chairperson Closing Address
Raquel Torno -
Head of Procure To Pay, Tax and Integration Team,
Coca-Cola Bottlers Business Services
Raquel Torno
Head of Procure To Pay, Tax and Integration TeamCoca-Cola Bottlers Business Services
