Philippines #1 Shared Services & Business Services Platform
Main Conference | Day Two - Thursday, 14 August 2025
8:15 am - 9:05 am
Registration Opens
8:50 am - 9:00 am
Welcome Address by SSON
9:00 am - 9:10 am
Opening Remarks from Chairperson
9:10 am - 10:00 am
Revisiting Tech Adoption: Unpacking the Tech Plateau and Charting the Path to Progress
• Identifying the Current Landscape: Exploring why many organizations are experiencing a plateau in tech investment and progress.
• Root Causes of Stagnation: Examining factors contributing to the slowdown in adopting new technologies, including resistance to change and integration challenges.
• Pathways Forward: Strategies for organizations to reframe their approach to technology investment in shared services, focusing on actionable insights that embrace evolving trends without neglecting fundamentals.
10:00 am - 10:30 am
Timing is Everything: Strategic Automation in Shared Services
• Identifying Opportunities for Automation: Best practices for pinpointing suitable tasks for automation.
• ROI Evaluation: A framework for assessing the return on investment for automation initiatives.
• Navigating Challenges: Tackling common hurdles faced during automation implementation.
10:30 am - 10:50 am
Speed Networking Session
10:50 am - 11:20 am
Morning Break & Refreshments
11:20 am - 11:50 am
The Human-Machine Partnership: Collaborating for Success in Shared Services
• Strategic Design for Collaboration: Integrating automated systems that complement human skills effectively.
• Building Trust in Technology: Importance of developing trust between humans and automated systems within shared services.
• Change Management Strategies: Navigating the transition to an automated future smoothly.
11:50 am - 12:20 pm
Case Study – Elevating Excellence through Strategic Standardization and Automation Readiness
• Cross-Functional Standardization: Examine how implementing uniform processes across multiple departments not only enhances operational efficiency but also fosters better communication and collaboration, ultimately streamlining workflows and reducing misunderstandings.
• Proactive Automation Strategy: Highlight the necessity of balancing automation with process readiness, ensuring that organizations establish a solid foundation before integrating technologies. This approach maximizes the effectiveness of automation and mitigates the risk of inefficiencies and increased costs.
• Enterprise-Wide Best Practices: Analyze JTI's approach to standardization as an extensive enterprise-wide initiative, focusing on how aligning the target operating model with areas for innovation and improvement in finance, supply chain, and HR can lead to sustainable organizational growth and a culture of continuous improvement.
1:20 pm - 2:20 pm
Lunch & Networking Break
Our IDGs allow you to zone-in and focus on the topics that matter most to you. Structured to maximize audience interaction and participation, you get a chance to not only learn from your peers first-hand but share your challenges actively as well. There will be 2 rotations at 50-minutes each.
Interactive Discussion Groups (4 Topics & 2 Rotations @ 50-minutes each)
1:20 pm - 3:00 pm Fostering Innovation: Creating a Collaborative Work EnvironmentInteractive Discussion Groups (4 Topics & 2 Rotations @ 50-minutes each)
1:40 pm - 3:20 pm Commitment to Diversity: Building an Inclusive WorkplaceOur IDGs allow you to zone-in and focus on the topics that matter most to you. Structured to maximize audience interaction and participation, you get a chance to not only learn from your peers first-hand but share your challenges actively as well. There will be 2 rotations at 50-minutes each.
Interactive Discussion Groups (4 Topics & 2 Rotations @ 50-minutes each)
1:20 pm - 3:00 pm Empowering Finance: Digital Tools and Technology for Transformative OperationsInteractive Discussion Groups (4 Topics & 2 Rotations @ 50-minutes each)
1:20 pm - 3:00 pm Moving Towards End-to-End Finance Processes – Embracing Global Process Ownership
3:00 pm - 3:30 pm
Afternoon Tea & Networking Break
3:30 pm - 4:00 pm
Case Study - Location Strategy Considerations for Shared Services in the Philippines
• Addressing Congestion: Can creating hubs outside Manila effectively reduce traffic issues and improve access for employees?
• Exploring Incentives: What role do regional incentives and government support play in establishing shared services in le
• ss crowded areas?
• Talent Availability: How does evaluating skilled labor in various provinces contribute to the sustainability of shared services operations?
4:00 pm - 4:30 pm
Case Study – HR's Secret Sauce: Empowering Shared Services to Create a Great Place to Work and Drive Business Value
• Implementing an Effective HR Operating Model: Establishing a robust HR operating model to support the shared services framework.
• Focusing on Moments that Matter: Enhancing employee engagement and retention by creating a great place to work by recognizing key employee experiences in a fast-paced shared services environment.
• Talent Management and Retention: Attracting, developing, and retaining top talent in a competitive market.
4:30 pm - 5:00 pm
Case Study: Secrets to Success as a Top Workplace - Insights from DHL Express Philippines
DHL Express Philippines has been recognised with the prestigious Great Place to Work Legend title, having consistently ranked among the Best Workplaces in the Philippines for five consecutive years.
• Explore the strategies and initiatives implemented by DHL Express to retain talent.
• Best practices with the broader industry to inspire others to create an exceptional workplace culture that drives employee satisfaction, engagement, and retention.
