Philippines #1 Shared Services & Business Services Platform
Pre-Conference SSON Focus Day - Tuesday, 12 August 2025
Streamline processes and eliminate inefficiencies by leveraging data analysis to identify bottlenecks and optimize workflows.
10:00 am - 10:30 am
Registration Opens
Customer Experience for Shared Services
10:30 am - 10:35 am
Welcome Address by SSON Network
Customer Experience for Shared Services
10:35 am - 10:40 am
Opening Remarks by Chairperson
Customer Experience for Shared Services
10:40 am - 11:20 am
Best Practices for Building a Data-Driven Culture
• Encouraging cross-departmental collaboration in data initiatives.
• Training and empowering employees to use data effectively in their roles.
• Success stories from organizations that have successfully transformed their cultures to embrace data.
Customer Experience for Shared Services
11:20 am - 12:00 pm
Visualizing Success: From Data to Insightful Dashboards
• Effective Data Visualization Techniques: Discuss methods for transforming complex data into understandable, actionable dashboards that stakeholders can easily interpret.
• Creating Actionable Dashboards: Share insights on the essential components of an effective dashboard design.
• Peer Review & Insights: Engage in a structured discussion where participants discuss their dashboard concepts and gather peer feedback on their effectiveness.
Customer Experience for Shared Services
12:00 pm - 1:00 pm
Lunch & Networking Break
Customer Experience for Shared Services
1:40 pm - 3:00 pm
Let’s Talk! Key Takeaways & Action Points
Join our friendly roundtable session, Let's Talk! Discover best practices, key takeaways, and actionable points to improve your data strategy. Let's learn and grow together!
Customer Experience for Shared Services
3:20 pm - 3:20 pm
Chairperson’s Closing Remarks and End of SSON Focus Day
Customer Experience for Shared Services
